Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.
| Support Cases | Author | Status | Type |
|---|---|---|---|
| #4489 Remove references to RT GSync after uninstall thorugh Module Loader - Can you tell us how to clean up some phantom code from RTSync after we have uninstalled it? Is it sa | WebWorkz | Closed | Installation |
| #4459 Unsubscribe - Hi, I'd like to unsubsribe from RT-Gsync but I don't find the way. Thanks in advance | sistemas7 | Closed | General Question |
| #4249 New User Not Able to Connect - Got to the installation part of the process where you give permission to rt gsync in google. Nothing | merhart1 | Closed | Bug? |
| #4239 New user not syncing - Hi, We've installed the module, entered the license and activated a user. We've grante | sistemas7 | Closed | Bug? |
| #4179 Affectation of SugarBPM - We are testing GSync on a Sugar Enterprise ondemand instance. Syncing both ways between google ca | sandraarango | Closed | Bug? |
| #4169 3.8 Patch - Hello, We are currently on version 3.7.1 after a patch from 3.1 last year. Is there a patch for v | Gotcha Covered | Closed | Installation |
| #4124 Issues sync Google calendar - SuiteCRM Version: 7.10.7 RT GSync version: 3.8.0 The module has been successfully installed and | gabriells1234 | Closed | General Question |
| #4079 New user not syncing - Hi, can you verify our RT Sync order 12447 is active. We are having troubles with our users and acti | Mark Westerhoff | Closed | Bug? |
| #4016 "[CLOSED] IMAP connection broken (server response) - Please check your settings and try again. " - When creating the GSuite email connection (r@rprjr.com) to sugarCRM it always shows the error in the | rr | Closed | Installation |
| #3972 RT GSync 3.2 download link - Hi, Can I please have a link to download v3.2? We have a Sugarcrm instance on 7.8.2.2 which ha | Uchechi | Closed | Installation |
| #3897 Calendar not syncing - Calendar is not syncing in either direction. The scheduler is running. I have set up and tested the | johnmcgeechan | Closed | Bug? |
| #3875 Please advise - We have been in contact via email with your support team and nothing has been resolved. We are stil | marketing13 | Closed | Bug? |
| #3855 Data not available - Hi Guys, each time I click on License configuration it says "Data is not available. Page does | marketing13 | Closed | Installation |
| #3840 Can't connect to google accounts - Sign in with Google temporarily disabled for this app This app has not yet been verified by Google | helgi | Closed | Bug? |
| #3838 Remove payment - Hi! I want remove my payment | zz | Closed | Feature |
| #3830 Licensed Users Number Missing & Error in Logs - I just recently installed RT Sync on SugarCRM 8.0.1 (viewing on Chrome 68 on MacOS High Sierra) and | DavidAhearn | Closed | Bug? |
| #3812 Google said "This app has not been verified yet by Google in order to use Google Sign In." - When I tried to authenticate my google account it shows me this message. ![Screenshot_1.png](https: | KateM | Closed | Bug? |
| #3795 Is there a way to eliminate the prefix "Meeting:" in synced events on Google Calendar - We are using RTsync to sync events that are not meetings. We have changed the name of the Meetings m | andy3 | Closed | General Question |
| #3768 Trying to install RT GSync but getting error message - I am working on Sugar 8.0 enterprise and i download the zip file (8.0) but when i try to install the | hshatouhy | Closed | Installation |
| #3726 Cannot install RT Gsync - Hi I'm trying to install GSync to my sugarCRM. My current version 7.6 the file plugin I dow | carlos1 | Closed | Bug? |
| #3719 Gmail password field not present? - Hi, trying to install SuiteCRM 7.10.5 with RT GSync 3.7.1. When editing the layout of the Users p | Campbell | Closed | Bug? |
| #3625 GSync issue with boby of emails - We are in discuss with GSync app, Rolustech company due to fix this issue and they wrote to us that | AMD TELECOM GMBH | Closed | Bug? |
| #3554 GSync not synchronizing - Hello, after upgrading customer's instance to version Professional 7.9.3.0, we installed plu | danieljestrab | Closed | Installation |
| #3485 After installing plugin access is lost for all users - Hi, Urgent issue. Wanted to try out this plugin but lead to serious problem. Installed the pl | jonborgas | Closed | Bug? |
| #3480 Not compatible for Sugar 7.10 - Productive Instance Down - Hello Rolustech Support Team, we have a very big issue for one of our customers productive instan | kinamu | Closed | Bug? |
| #3453 Not compatible for Sugar Version 7.10 - I tried to install RT_GSync_Sugar7V3.7 and SugarCRM reacted with an "Error". Do you have | parasolisland | Closed | Installation |
| #3449 Gsync module issue & version mismatch - We are having trouble with the latest version of the Gsync module, we have installed it from Sugar O | FieldForceSolutions | Closed | Bug? |
| #3415 Problems with Plugin on SugarCRM OnDemand instance - Hello, I've installed the Plugin on a SugarCRM on Demand Instance, Sugar Vanilla 7.9.2.0 Ent | kinamu | Closed | Bug? |
| #3392 RT GSynch - Calendar (only) - Hi i use only this job to synch Google iN the user RT GSynch Preference i have : Sugar and Sugar T | COFAMEK | Closed | Bug? |
| #3388 Issues with sync working - Hello, I have installed GT RSync on my sugarcrm deployment Community Edition 6.5. I have followed th | dixontwamley | Closed | Installation |
| #3382 Syncing Sugar Docs with Google drive - How? - Hi, I have installed your module on a Sugar Enterprise 7.8.2 system. I have configured everythin | mhoffmann | Closed | Bug? |
| #3299 google calendar - calendar scheduling is not syncing either way | DanielRamirez | Closed | Installation |
| #3278 Please connect with me on teamviewer and get this plugin working. My email is calimarketinggroup@gmail.com and same goes for google hanoguts id - Please connect with me on teamviewer and get this plugin working. My email is calimarketinggroup@gma | tonyinla | Closed | Bug? |
| #3255 Does this work with Sugar Enterprise version 7.8.2.1? - Does this work with Sugar Enterprise version 7.8.2.1? | al | Closed | General Question |
| #3235 Does this work with IMAP Calendars? - I know this is designed for Google. But I thought I would ask if this tool (or any other that you m | Sugabyte | Closed | General Question |
| #3217 Ugrade Sugar 7.9 - Hello, we would like to upgrade our Enterprise instance from version 7.8.2.1. to 7.9.0.1. When p | danieljestrab | Closed | Installation |
| #3199 I'm not an administrator - I'm not an administrator so I'll have to work with other tools | usa | Closed | Installation |
| #3079 Calendats don't sync at all! - I follow https://www.sugaroutfitters.com/docs/gmail-sync/sugar6-user-guide and the calendars don | support | Closed | Bug? |
| #3066 SuiteCRM - I Installed and followed instruction but calendar does not wor. Sync not working, please help | louismonex | Closed | Bug? |
| #3029 Email with case tag in subject [Case #786] - If the email subject contains a case macro tag, does it get linked to the Case as well as the contac | ViniciusAssis | Closed | General Question |
| #3003 Does it support SuiteCRM 7.7.8? - Version 7.7.8 Sugar Version 6.5.24 (Build 509) | support | Closed | General Question |
| #2991 Can't connect to Google - I have installed the module, authorised a user and entered their Google username and password but ca | cambridgepicture | Closed | Bug? |
| #2979 Double the price?? - Hi, we used to pay $5 per month per user - the price has now doubled to $9.99 - may we ask why? | FieldForceSolutions | Closed | General Question |
| #2923 Are changes synced? - Hello, Will modifications to synced entries be synced as well? So if a user creates a new meeting | Miska | Closed | General Question |
| #2893 RT GSync - Email Sync - Hi, I installed the trial version of RTGSync and have it configured for contacts and email sync. | yale | Closed | General Question |
| #2867 Subscription expired? - We have the error: Your subscription has expired. Once you update your payment info the charge w | FieldForceSolutions | Closed | General Question |
| #2774 gsync not working - Hi, i am sorry but after using your installation and gsync guide (ver 6) it not working and nothing | ivanomino | Closed | Bug? |
| #2755 Some CRM contacts do not synchronize with Google - Hello, some (not all) of my CRM contacts do not synchronize to in Gmail contacts and thus I can&# | Jiří Papánek | Closed | Bug? |
| #2748 Error on Install - Fail Package Scan - Hello, trying to install RT GSync version 7 for On Demand (Sugar 7.7 Enterprise), and receiving the | sarah2 | Closed | Installation |
| #2685 Feature - I have a question or a suggest, I have google sync to suitecrm, I wunder about it could be possiple | tagedani | Closed | Feature |
| #2659 Contacts not syncing - Hello, contact sync to google stopped working, this error is in the log: Wed Nov 2 10:15:12 2 | petrlouzecky | Closed | Bug? |
| #2654 Gmail multiple calendars sync - Hello, I am looking for an addon/plugin for Sugar CRM CE that allows double way sync with googl | ginaOzar | Closed | General Question |
| #2653 Teams/Created By - Is there a way to make it so the person that's calendar is synced up to the respective sugar ac | benteamaquafix | Closed | Bug? |
| #2631 Syncing content from other accounts. - I'm not sure this is a SugarOutfitters issue but I just got RT GSync working with SuiteCRM and | greg1 | Closed | Bug? |
| #2629 Was working, now it's not (suite 7.3.1) - Was working, but we also had issues with the CRON Job using up all the server resources and halting | robert2 | Closed | Bug? |
| #2621 RT Gsync didn't work on SuiteCRM 7.7.6 - We are trying to SuiteCRM GSync RT 7.7.6 and does not work. The log suitecrm.log has multiple errors | agonzalez | Closed | Installation |
| #2598 Undefined index: entry in /var/www/...../public_html/custom/include/Google/ContactHelper.php on line 30 - As soon as I enabled google to "Google to Sugar" I started receiving the following via ema | greg1 | Closed | Bug? |
| #2596 Billing issue? - What is going on? I just saw a 15 charge in my account. Is there a place I can get my balance for | Fenix Net Solutions | Closed | Bug? |
| #2574 Administrator has disabled GSync for this user, contact administrator to enable it. - Same things as the others. I don't have a dev site made for this, but its okay to update her | Fenix Net Solutions | Closed | Bug? |
| #2573 Administrator has disabled GSync for this user, contact administrator to enable it. - Same issue as with Shaffer Web. I validated the license key and now getting this error again. And | Fenix Net Solutions | Closed | Bug? |
| #2572 Administrator has disabled GSync for this user, contact administrator to enable it. - Yesterday there was a notice to validate the license. I did that and ran a repair. Now I'm | Fenix Net Solutions | Closed | Bug? |
| #2571 Outstanding Issues - There are still notices displaying on the schedulers page. Also, I went to change the user for th | Fenix Net Solutions | Closed | Bug? |
| #2564 Blocked mix content resolved, however... - Hey guys, I sent in a ticket yesterday about the JavaScript error ![Screen Shot 2016-10-04 at | tabdelmonem | Closed | Bug? |
| #2563 Cannot Validate - Hey guys, I was told by my devops that I would have to reinstall on another server. Everything wa | tabdelmonem | Closed | Bug? |
| #2493 cron errors & info from other google account syncing - Hi I installed RT Gsync a month ago and just realized that I didn't have cron setup properly. I | greg1 | Closed | Bug? |
| #2491 Sync not Working - One of our users sync stopped working. i have double checked that the password and email entered in | benteamaquafix | Closed | Bug? |
| #2490 Cannot add users to GSync - Hello, we cannot add users to the Gsync configuration. We drag and drop them to the enabled list, s | provalida | Closed | Bug? |
| #2477 Administrator has disabled GSync for this user, contact administrator to enable it. - I am getting this error: Administrator has disabled GSync for this user, contact administrator to en | Fenix Net Solutions | Closed | Bug? |
| #2474 Need to change my license - Hi, I am a developer of a customized sugarcrm version that I am reselling to several different cl | Fenix Net Solutions | Closed | Bug? |
| #2450 Does not reliably download calendar - Initial Calendar schedule run Fri Aug 26 18:10:27 2016 [16478][1][FATAL] Meeting: Workout with id b | jason5 | Closed | Bug? |
| #2446 SuiteCRM wont let me upload the plugin - Suitecrm gives me the following error when trying to upload the plugin : ZIP Error(0): Status(9): | deepti | Closed | Bug? |
| #2442 Error 400 Error: invalid_request - Hello, I'm currently using the free trial of RT GSync with a new installation of SuiteCRM 7.7.2 | jason5 | Closed | Bug? |
| #2439 Google "account" case from contacts is not synced to suitecrm - Hello, the account field is not synced at all from google to suitecrm. is this a bug? https://s | Rafael | Closed | Bug? |
| #2432 New User - We have a new employee who needs this integration. I cannot get his calendars to sync to each other. | benteamaquafix | Closed | Installation |
| #2427 How do I assign one contact within suitecrm to several suitecrm users which all have their own gmail accounts - Hello, I hope You understand the question. The installation and connection with a suitecrm use | Rafael | Closed | General Question |
| #2421 Free Trial Cancellation - Hello, I would like to cancel our free trial as we have found another synchronization plugin more | danieljestrab | Closed | Installation |
| #2406 Automatic Syncing of emails from Gmail with SugarCRM - Hi, We're currently using SugarCRM and use gmail as our main email service.. Would this ext | clifford.galea | Closed | General Question |
| #2395 Quit the subscription - I want cancel the subscription because not using sugar any more. Tks Renato | renato | Closed | General Question |
| #2372 Instructions for install of your app to SugarCRM CE 6.5 do jive with what you show - I really tried a couple of times do the install. When it comes to the part of using Studio what I s | tomtuson | Closed | Installation |
| #2352 one way sync - I'm running the trial of version 6 on Suite 7.6.5 (comp with sugar 6.5.23), and i've got c | jr | Closed | Installation |
| #2344 Configuration problem - We had installed for the user , but not able to see the configuration page as mentioned what needs t | msh | Closed | Feature |
| #2325 RT GSync Users Configuration - Blank Page - http://sugar.oflander.com/index.php?module=Administration&action=index -> http://sugar.oflan | cloudsupport | Closed | Bug? |
| #2319 Not syncing emails - Hi, I'm not sure what has happened with this. It used to work and now it doesn't. I g | Fenix Net Solutions | Closed | Bug? |
| #2306 Job status running - GSync- Contacts works fine every 5 min. GSync- Calendar have a job status "running" every | jaume | Closed | Installation |
| #2283 Meetings Not Coming Over - One of our users is not having his meetings coming over. from Sugar to Google Calendar. | benteamaquafix | Closed | Feature |
| #2260 Invitees created as contacts even if they are CRM users - Hi, Using Sugar 6.5CE. We discovered that some contacts we created automatically and even aft | houlejo | Closed | Bug? |
| #2177 Blank screen - Hi, I have just downloaded a free trial Gsyunc for SuiteCRM. After installing the module, when I | enric | Closed | Bug? |
| #2163 Cancel Subscription Please - I just cant get it to work. I finally got collabspot to work so I will stick with that. Please can | jeverettbugg | Closed | Installation |
| #2162 Error running cron.php for the first time - Installed GSync and when I ran cron.php (via command line) for the first time I got this error, and | antonioribeiro | Closed | Bug? |
| #2161 FAKE VERSION COMPATIBILITY - Hi , You stated that this app is compatible from 6.5.7 up to 7.7 We installed this app over | ic | Closed | Bug? |
| #2160 Can't validate Rt GSync on on new SuiteCRM instance - Hi there, I would like to trial RT GSync but after I install, enter the license key and click on | fullperspectivephotography | Closed | Bug? |
| #2146 Sent folder not syncing from Gmail - I have everything else working fine with RT Gsync, all of my inbox syncs both ways. If I send from S | Ventive_Dan | Closed | Bug? |
| #2134 Please cancel my trial - The product does not sync emails to opportunities and that is key for me. Thanks, Prem | prem | Closed | General Question |
| #2074 How do I cancel my subscription - Hi there. Can you please tell me how to go about cancelling my subscription. I had a trial for one u | kenhickling | Closed | General Question |
| #2064 RT GSYNC Demo Period - Hi, We've had some problems (and still have) installing RT GSYNC within our SuiteCRM (beta i | pmooibroek Gsync | Closed | Installation |
| #2062 Tasks syncing - Hello. Syncing is working great with every feature except Tasks. Currently creating a task in Suga | Rising Fall | Closed | Installation |
| #2058 Installed fine. Schedules running every 5 minute. No sync to Google either way - Can you please provide me some indication of why this is happening? Is there something I have to d | prem | Closed | Installation |
| #2057 Download - Can you send a link that actually works to download the plug in. Your link on the installation guid | Rising Fall | Closed | Installation |
| #2041 no popup to grant the module permission to interact with Google. - What do i do to fix this. It said that support will help with this. | chris10 | Closed | Bug? |
| #2040 Suitecrm 7.5 - Cant get anything to sync. Can someone look at my configuration. like a remote session to verify th | chris10 | Closed | Bug? |
| #2039 Installed everything correctly, but not syncing in calanders - Hello There, I have installed everything correctly, i am using suite crm. Although my callender i | jwoodruff | Closed | Bug? |
| #1957 Version V3.1.03 - Is there any way I can get version 3.1.03 and not 3.1.03d? Thank you. | Gotcha Covered | Closed | Bug? |
| #1909 setting up RT GSync - Hi there, I just need a little assistance in setting up RT GSync in our Sugar Instance. We use C | kenhickling | Closed | Installation |
| #1908 Email sync for known contacts only? - Can we set this to create email entries in SugarCRM for known contacts where the email address match | harkijas | Closed | General Question |
| #1870 Nothing sync - YI have just installet the tryal, I will se about it works, and then I will buy for 3 users, and mai | tagedani | Closed | Bug? |
| #1829 Installation issues - I installed the Gsync plugin today and ran into some issues. We started getting an error 500 when | adrian | Closed | Bug? |
| #1814 Can't get until point 5 and 6 in Sugar7 user guide - Hi, we successfully installed your product on an on-demand sandbox. We tried set the Gmail Id and | imrepolonkai | Closed | General Question |
| #1805 RT GSync: successfully installed, gmail account verified, email account configured, etc, But still not fully 100% working... - Hello guys. Yesterday I completed Installation, and followed both manuals (Installation + User gu | soportetecnico | Closed | Installation |
| #1787 Sugar says they will not be able to support the package on their new servers - Please see message below from Sugar. They will not be able to support the package on their new serv | wayne1 | Closed | Bug? |
| #1764 Not working on all calendars - Why does it seem to work on some accounts, but not all of our users? Everything has been set up cor | wayne1 | Closed | General Question |
| #1728 Sugar Roles - My sales reps are in a role specifically for them. Do I have to adjust the RT GSYNC role restrictio | wayne1 | Closed | General Question |
| #1716 auth error - Getting the following error in log. Fri Nov 6 16:38:02 2015 [25438][1][FATAL] Import user Email | sdp0024 | Closed | General Question |
| #1713 License Key not validating - I have installed the plugins but cannot get the key validated. I've hit 'renew' seve | Fenix Net Solutions | Closed | Bug? |
| #1695 Cannot Stop the Contact Sync - I have deactivated the Contact Sync but it is still syncing my contacts from Google to Sugar. Can yo | kaitlinostler | Closed | Bug? |
| #1671 Removing activities from SugarCRM - Hi there We are trialling RT GSync. Its good for my sales reps, but I synced up my calendar, & | jasonsadler | Closed | General Question |
| #1665 Installed but it does not appear to be syncing - I installed it onto my instance of sugar and added my Gmail information in my profile. I tested the | kaitlinostler | Closed | Installation |
| #1641 Nothing happening - Hi, I installed as you describe in both manual (instalation and user) and nothing happening in m | eduardo | Closed | Bug? |
| #1626 RT GSync not working, localhost - It seems like I followed the instructions for install and config. Got the popup to grant the module | fastmoves | Closed | Bug? |
| #1612 Accounts not showing up - Hello, I've installed the RT SalesMap according to the instructions and my accounts are not | raysparks | Closed | Bug? |
| #1607 Install Error after installing site version adding gmail info hit test and it switches screen - Install Error after installing site version adding gmail info hit test and it switches screen? Al | scottkramer | Closed | Installation |
| #1606 getting issue when first installing and trying to save user email/passwd - getting issue when first installing and trying to save user email/passwd tested successfully then t | phil1 | Closed | Bug? |
| #1605 getting issue when first installing and trying to save user email/passwd - getting issue when first installing and trying to save user email/passwd tested successfully then t | phil1 | Closed | Bug? |
| #1569 Trouble installing - I have attempted to install this addon multiple times now, would really like this to work for our te | cnddev | Closed | Installation |
| #1542 Issues in SuiteCRM 7.3 - I have installed RT GSync On-site version over Suite CRM 7.3 and set up link with a Google Apps for | davidfarrell | Closed | Bug? |
| #1533 Can get it to work - I have 2 users , Daniel and Julia. In the Config section where you can choose the user to activate i | info51 | Closed | Bug? |
| #1528 Not syncing contacts either way - Hello, We have been testing the plug-in for one of our customers, we have set it up and ensure th | Thomas_Enable | Closed | Bug? |
| #1500 Include Sugar Link to Account/Lead in Meeting in Google Calendar - Hi there, when I create a meeting for a lead or account it syncs to Google Calendar. Is it possi | mk | Closed | Bug? |
| #1487 Calendar sync not functioning - My calendar sync stopped working again. I need some support to figure out what the fix is. My Skype | jeffyoung | Closed | Bug? |
| #1476 No pop-up when installing RT GSync even when pop-up blocking disabled/off (SuiteCRM 7.1.5) - Followed the installation instructions and yet still does not behave properly, meaning syncing does | prondina | Closed | Installation |
| #1427 When deleted on Google Calendar Sugar is not updated. - When I delete a meeting on google calendar the appointment is not deleted in the sugar calendar. | benjamin1 | Closed | Bug? |
| #1424 Error: invalid_request - Missing required parameter: redirect_uri - Hi, when I edit my profile, enter my Google credentials and then click save I get redirected to | mk | Closed | Bug? |
| #1419 Locks up SugarCRM Pro 7.5.2.2 - Per Sugar support, "I was able to reproduce the login issue. I did some testing and I was able | steve6 | Closed | Bug? |
| #1412 Repair and Rebuild on install but on Refresh nothing happens. - Hi, When I add my key it takes me to a screen to do a repair and rebuild. I do that and then refresh | benjamin1 | Closed | Bug? |
| #1399 RT GSync Doesn't Work - I installed the OnSite v6 version of the module and the RT Sync doesn't show in my user setting | scattergood | Closed | Bug? |
| #1390 Sync Time Interval - Hey Guys, What is the Sync Interval for for the RT GSync, it seems to be a few minutes. How ca | jons1 | Closed | General Question |
| #1377 PHP error crashed out instance - We were unable to log on to Sugar this morning. I opened a ticket with them and they said it was th | BloomSquared | Closed | Bug? |
| #1359 calender sync options greyed out - I installed RT Gsync on SugarCRM 6.5.20 on site without problem. Sync is running. However, I am not | jpt | Closed | Installation |
| #1349 RT Gsync connection issue - Does not appear to be syncing my calendar. When I go into my profile, edit and hit "Test Conne | BloomSquared | Closed | Bug? |
| #1335 SUITE CRM INSTALLATION - I WAS READING , AND I KNOW THIS APLICATION DOESN´T WORKS WITH SUITE CRM, PLEASE LET ME KNOW W | dnarvaez | Closed | Bug? |
| #1327 gSync not showing sent emails originating from Gmail - GSync is syncing down my contacts, but not emails. I tried to send an email from Gmail (user 1) t | wgardner | Closed | Installation |
| #1320 Gsync not working - I am using sugar community edition- Gsync is not working. Installation went okay and I was able to t | vravindran | Closed | Installation |
| #1313 Installation on SuiteCRM - Installation on SuiteCRM does not seem to work? Installed for version sugar 6 Contacts are not syn | Paul7 | Closed | Installation |
| #1295 This tool does not work - I already installed an configured on my user. I have a successful test connection but my meetings | juandavid | Closed | Bug? |
| #1292 404 Not Found error - Gsync - SuiteCRM - I recently installed Google Sync and while the install appears to have been successful I've rea | josh1 | Closed | Bug? |
| #1286 Google Calender Sync won't work - Hi! Installed RTGSync without problems. I think i have done all settings correctly, Checked all | Kloiber | Closed | Bug? |
| #1281 Cancel Trial - Hi there, I wish to cancel my trial. Could you please advise how to do this? | New Age Veneers | Closed | Installation |
| #1261 Meetings Being Deleted - We are having a new issue with this plugin. We have not changed or updated the plugin. We believ | CR Dev | Closed | Bug? |
| #1235 Recurring Meeting with No End - I am giving the Gmail and Google Sync a test run. Install went smoothly and I have activated the | lturner | Closed | Bug? |
| #1213 Setting up Cron - Hi, I am trying to install your add-on on my AWS instance (bitnami). I installed the module and I | abbas | Closed | Installation |
| #1211 Gsynch still wont work..... - Hi! Despite starting a new trial, getting a new Validation key and spending, must have been an ho | admin6 | Closed | General Question |
| #1209 New Validation Key for Free Trial - What next? - Hi! Right, I have set us up for a new trial and have a new validation key - can someone please guide | admin6 | Closed | General Question |
| #1207 GSynch Issue - Why its not working - Hi! After spending a while with Maria @ Rolustech, investigating why our Gmail synch isnt working wi | FieldForceSolutions | Closed | General Question |
| #1196 No google auth credentials saved for userID - Hey, Our sync has stopt and we get the following message in the logfiles: 03/04/15 14:46:02 [4 | gbijkersparks | Closed | Bug? |
| #1187 Help getting Gsync working with Sugar 7 - Hey Guys, Wanting to get this up and running with sugar 7 so I can trial before purchase, have th | jons1 | Closed | Bug? |
| #1182 Request for Live Support - I am trying to get my configuration correct and I can't get it. I am trying to sychronize my c | jbarisonzi | Closed | Feature |
| #1154 Evaluation - Dear Sirs, we are evaluating Gmail and Google Sync to synch incomming and outgoing gmail email | janmantkowski | Closed | General Question |
| #1146 Every step followed exactly - still not syncing - I've followed every step precisely for sugarondemand 7 and when i create a calendar item in sug | mikeg | Closed | Bug? |
| #1141 Sync isn't working - We have installed and set up the module but are unable to sync anything. Here is the error log: | TJP | Closed | Bug? |
| #1132 G-Sync doesn't seem to work - Hey, I installed gmail-sync without any problems moet it doens't seem to work. I don't | gbijkersparks | Closed | Bug? |
| #1096 Gmail Contacts syncing but Acitivities don't - Hi, when I create a meeting on Sugar the meetings are not syncing with Google Calendar, but Contacts | tmattos | Closed | Bug? |
| #1092 Gmail Outbound Messages Not Synced - We have contacts and calendar syncing configured, and email is working well for the most part. Ho | abtdoug | Closed | General Question |
| #1075 Gmail and Google sync - Don't seem to get the license key validated | Paul7 | Closed | Installation |
| #1070 Not validating key - https://www.dropbox.com/s/3dav5wrok2x1fvh/Screenshot%202015-01-08%2009.58.52.png?dl=0 | scott1 | Closed | Bug? |
| #1065 GSync is not working - I just installed and configured GSync per the instructions but nothing is being synced. I have verif | nkeehn | Closed | General Question |
| #1057 Howto uninstall - Hi, We have evaluated GSync for our SuiteCRM instalation, but now want to uninstall the module. | administratie | Closed | Installation |
| #1031 Gmail Sugar Not User Accounts - I have successfully installed the product, with key and i believe all patches... looks like it' | n8weaver | Closed | Bug? |
| #1027 Calendar Sync not running successfully - Calendar Scheduler Job is running every 5 minutes, but 'Last Successful Run' keeps showing | nathan1 | Closed | General Question |
| #994 GSync6 On site patch error - Bad Date on save - HI Guys, After installing the patch I am getting the following error. Thu Dec 4 15:31:10 2014 | genixventures | Closed | Bug? |
| #989 GSync6 patch not syncing - I have a SugarCRM Version 6.5.17 (version de construction 1220), on which i installed your patch GSy | prestashop | Closed | Bug? |
| #984 Not Able to install Patch for Gsync. - We attempted to install the patch today and ran into the error below when we went to install. Plea | CR Dev | Closed | Bug? |
| #972 TEST Connection returns you to Users List - Hi After entering the users GmailID and Password, then attempting to 'Test COnnection' yo | ben1 | Closed | Bug? |
| #967 Can't seem to install - After I paste the license and hit "Validate" nothing! the screen does not refresh. | cnddev | Closed | Installation |
| #961 Can't get it to work on SugarCRM CE 6.5.18 - Hi I installed it according to your instructions validated the license, then did a repair and re | samseidman | Closed | Installation |
| #948 Not syncing google to sugar forbidden. Just started happening. URGENT - You guys did a heap of custom work on ours to get it to work properly. It has been working really we | elgoots | Closed | Bug? |
| #947 Not Syncing - All steps ok except when Test Connection pushed sends me to user list in Sugar. Clicking on user sen | tcrews | Closed | Bug? |
| #944 SuiteCRM and GSync - Gsync between SuiteCRM and Google not working wiht plugin - any work round. Everything followed a | SIMON3 | Closed | Bug? |
| #919 Syncing Emails - When syncing emails, will it only go into a contact's history if you go into the email module, | mnezam | Closed | Feature |
| #918 Support Call - Can I get on a call with someone to run through some issues? | mnezam | Closed | General Question |
| #908 License key not working for free 30 day trial - When I attempt to activate, the browser just pops up a box saying "Error:" Thank you, | jeff3 | Closed | Bug? |
| #882 Trouble with gmail approval prompt. - Hello, I am having the problem that when I click save after I have added the gmail username and p | buddy | Closed | Installation |
| #862 reset button and no area in the user account for credentials. - After a period of time I have had to rebuild my suitecrm instance ( I use it for tests and syncing m | longhours | Closed | Installation |
| #858 Google drive sync - I can't seem to get the product to sync to Google drive in a folder fashion | ian | Closed | Bug? |
| #852 System not syncing at all - Please contact me 214-556-8041 rpeters@anterasoftware.com | rpeters | Closed | Bug? |
| #828 calendar working but not contacts - I am using version 6.5.4 we had an issue with cron...but it was fixed and new calendar events start | manainvest | Closed | Bug? |
| #810 Sugar Calendar and Contacts are not syncing with google account - I've made sure the correct syncs are active under Gsync. I've gone to my user account and | amatiscincinnati | Closed | Bug? |
| #805 Won't load - Already sent this info in another case with a canned response that did not answer my questions. | doug | Closed | Bug? |
| #802 Email folders and visibility - Hi Customer: Nadathur We have installed the Sugar Gsync for one user but another user is able | saritab | Closed | General Question |
| #793 wont load - I’ve tried several times, but it won’t install. There is an error during installation, b | doug | Closed | Installation |
| #781 Sync fails due to SQL syntax error. Happens all the time - Cron job breaks and stops working until i delete the meeting in the logs that has caused a SQL synta | elgoots | Closed | Bug? |
| #776 change to suitecrm problem in security swite - HEllo I upgraded to suitecrm. i installed again the last version of the security suite for sugarc | joseluisciccio | Closed | Bug? |
| #757 Addon wont install - Hi, The add-on wont install. Attached is the log file. Display Log Installing action_view_m | tahnoonpasha | Closed | Bug? |
| #742 Administrator has disabled GSync for this user, contact administrator to enable it - Hello there, I buy the module is followed precisely your installation documentation but I'm s | NY | Closed | Bug? |
| #737 Installation was fine, but no contacts go from sugar to gmail - see title. We use Sugar Cloud & Google Apps. | rs1 | Closed | Bug? |
| #713 Wont install - This wont install it gets stuck at 82% and wont complete? | matthewr | Closed | Installation |
| #695 Set everything up, not working - Sync of emails is not working. Setup according to your guide, everything looks in place. Sending ema | kyoung | Closed | Bug? |
| #683 Contact syncing duplicates - Hi, This is the scenario. I have contacts existing on my Google Contacts and some of it are alrea | mark1 | Closed | Bug? |
| #682 SugarCRM meetings, Calls, Tasks not syncing to Google Calendar and Vice Versa - The Calendar Syncing doesn't seem to run on my Google Sync module. The Contact Syncing works ju | mark1 | Closed | Bug? |
| #676 gmail calender meetings and calls sync is not working - I am getting the errors like this in Sugarcrm log file: ERROR:Authentication with Google failed. | peter1 | Closed | Bug? |
| #656 Number of users - Hello, I'ld like to change the number of users who can use the Gmail and Google Sync pluggin | Christophe | Closed | General Question |
| #654 Not syncing - I was beeing attended by Junaid Usman about this issue, with some progress, we were supposed to meet | oscarmendoza | Closed | Bug? |
| #648 Bad Authentication error - Getting the "Authentication with Google failed. Reason: BadAuthentication" error when tryi | evan | Closed | Bug? |
| #647 Mala coneccion - cuando me registro con mi usuario y contrase�a de gmail en el perfil de usario en Sugar me sale e | mmontero001 | Closed | Bug? |
| #640 SugarCRM Gmail and Google Sync - I know that my free trial is coming to a close. However, I never fairly evaluated this because I co | jeffyoung | Closed | Bug? |
| #627 Keep getting BadAuthentication Error - Hi I followed the Install Steps, and In the log I saw [FATAL] ERROR:Authentication with Google fa | oscarmendoza | Closed | Bug? |
| #615 Can you change event colour (so Task and Call have different colours) - So when you sync Task and Call between Sugar and Google Calendar they change | bmacdonald | Closed | Feature |
| #611 Oauth doesn't seem to complete - Hi - we have a 6.5.16 install of sugar at: https://sugar.2paths.com/ and I've gone throug | agladders | Closed | Bug? |
| #604 How it work - I don't know installation | jkeypro | Closed | Installation |
| #580 Questions about your program - We are having some strange behavior, that may in fact be normal. However we are wondering if we can | tracycournoyer | Closed | General Question |
| #567 GSync- Calendar scheduler has not run. - Hi, I have installed the latest version of Gsync on my 6.7.5 on demand instance. I logged in with | jblack | Closed | Bug? |
| #558 administrator has disabled gsync for this user, contact administrator to enable it - Hello i followed your instructions but after doing the Repair i get this message when trying to a | joseluisciccio | Closed | Bug? |
| #554 Salutation syncs to Google by key, not by description - In contacts sync, the salutation that gets exported to Google is the key (or element name) of the op | dsp | Closed | Feature |
| #553 Allow configuration of contact sync for all, not only "assigned to" contacts - It would be very nice to have a configuration setting where one can choose to either sync all availa | dsp | Closed | Feature |
| #551 sugarcrym sync fail 7.17 - I have failed the set up to install the script properly. When I go to profile ->edit I put my gma | CandMRental | Closed | Bug? |
| #544 SuiteCRM - I am running SuiteCRM Version 7.1.1 (Sugar Version 6.5.16 (Build 1082)) and Gmail and Goolgle Sync 1 | MarkH | Closed | General Question |
| #542 Calendars syncing from Google but not from Sugar - In creating events in each calendar, only the google events are syncing to the sugar calendar. | JTO | Closed | Bug? |
| #533 Google Sync not Working - I have installed Sugar_7+_GSync_v2.1.zip, and it appears to have installed successfully. To test | GrahamSwinton | Closed | Installation |
| #530 Issue with Installation - I have Validated the License key. It claims it worked and when I hit refresh nothing happens. How d | tracycournoyer | Closed | Bug? |
| #520 google calendar sync strange - I am having some strange issues. Some users can sync perfectly, where others can only sync from g | stuart | Closed | General Question |
| #512 Error: invalid_request - I'm getting this error when saving setting in the User panel. device_id and device_name are | tlitt | Closed | Bug? |
| #505 redirect URI - Why do i keep getting this error every time i purchase this add-on The redirect URI in the request: | dmaimba | Closed | Bug? |
| #502 Authentication error with Google - Trying to finish install, but now getting an auth error as below. What am I doing wrong? The schedu | hnaparst | Closed | Bug? |
| #494 Not possible to edit GMail Credentials within SugarCRM CE 6.5.16 - Hi Folks, I just purchased the trial version and installed it for 2 users in my SugarCRM. Everythin | andreas.epping | Closed | Bug? |
| #491 oAuth Error - We are trying to finish installation and getting the following error: http://screencast.com/t/j8F | jmorgan | Closed | Installation |
| #479 Google Docs Integration - I am running this module within SuiteCRM. I'm most interested in the integration with Google D | bojiang | Closed | General Question |
| #478 Error: redirect_uri_mismatch - I see this in many posts here and posting seems to be the way to get it resolved. I installed the m | rich | Closed | Bug? |
| #477 Google sync not working - Hi, We have installed the google sync plugin. After few attempts the installation was done succes | Sugarfactory | Closed | Installation |
| #475 Contacts disappearing since GSync in place - Hi, After installing G-Sync, we encounter unpleasant errors: - contacts disappear - I mean, t | schaffelhofer | Closed | General Question |
| #469 Google oath issue with sync - We are having an oath issue. Please advise how to resolve: http://www.screencast.com/t/nxKpjAp8I7f | info16 | Closed | Bug? |
| #464 URI Error - I have downloaded the Onsite version and am trying to save but it gives the error Error: invalid_re | crysoft | Closed | Bug? |
| #447 Sync frequency - Hi, when updating Cal events, what is the sync frequency intervals? Do you have any features simi | sichord | Closed | General Question |
| #430 Archive emails options not available - Hi, I might have done something wrong with installation, but I'm running SugarCRM onDemand, and | dan | Closed | Bug? |
| #415 URGENT HELP!: Email sync error: unable to find matching URI etc.. - I am evaluating GSync for our use with our sales team. it seems like it could be a great tool to sav | tom1 | Closed | Bug? |
| #401 Docs sync failing - Hi - I have good sync with contacts, email and cal but can't get the sync with docs to work (se | hivemindnet | Closed | Bug? |
| #392 Problem in Configuring Dashboard - In Contacts Dashboard, When I scheduled call and meeting in Contacts, then it will show in Planed A | mksindri | Closed | Bug? |
| #390 Error: redirect_uri_mismatch - Getting this error, where <my domain> is a masquerade to protect our identity: The redirect | IntelaCloud | Closed | Installation |
| #389 Numbering System Question - Hello Sorry im a little confused about the update numbering system. We are running Sugar 6.5 wit | thaimedical | Closed | Installation |
| #388 Email Sync Questions - I have installed one test account to see how it works. The Calendar works great. Our confusion sta | jjeffries | Closed | Feature |
| #387 SugarCRM to Google Contacts Sync not working - I have successfully installed the plugin and everything is working great but contacts I create in Su | Jon | Closed | Bug? |
| #386 Can't get version for SugarCRM 7.0 to work - I just downloaded the new version posted today and I cannot get it installed. It says the module I&# | Jon | Closed | Installation |
| #382 Problem in " Manage and configure users for GSync" - When i install "Gmail and Google Sync" module, I follow the procedure as written in the i | mksindri | Closed | Installation |
| #378 Sync events but not calls or tasks - Is it possible to sync only certain calendar events? In our case we only wish to sync meetings but d | francoiseric | Closed | Feature |
| #358 Sync of email when using Gmail with multiple folders - Hi, I use Gmail with a desktop client and like to keep my inbox empty (a la GTD). I therefore hav | hivemindnet | Closed | General Question |
| #355 Contacts only syncing one way - I seem to only be able to get contacts to sync from Google to Sugar. They do not sync from Sugar to | hivemindnet | Closed | Bug? |
| #352 Calendar works, but contacts not - Calendar works, but contacts are nots syncornized: http://www.webpagescreenshot.info/img/52cfc8feac | vytenis | Closed | Bug? |
| #330 Gmail Calendar not syncing over to Sugar - My calendar sync is not working properly. The only events that have synced over to Sugar are all day | jconley | Closed | Bug? |
| #315 Archive all Emails - Hi there, is it possible that your Addon fails to archive emails that were in the inbox but have | janwolter | Closed | Bug? |
| #308 Sync calendar - Hello, Once the sync module is installed I have problems with creating and syncing calendar event | francoiseric | Closed | Bug? |
| #302 Trying to buy the plugin - Hi, we are in trial and want to proceed to buy for 1 year, and i cannot seem to find the way to do i | COFAMEK | Closed | Bug? |
| #295 Appears to be Synching one way only - I tried and installed the trial version of verison 1.6 and it was working in the beginning (but not | COFAMEK | Closed | Bug? |
| #267 Creating a meeting in sugarcrm does not show up in google - Meetings in google show up in sugarcrm, but when we create them in sugar they do not. We think this | mikeshinn | Closed | Bug? |
| #264 Support - I'm wondering who runs the company who sells the gsync product. We've been trying to get i | meyerwells | Closed | Bug? |
| #254 Still doesn't work - after creating the google api uri integration our gsync system still does not work. The installatio | meyerwells | Closed | Bug? |
| #248 redirect_uri_mismatch - Hello, I have arror when i add user "gmail + password". Erreur :redirect_uri_mismatc | meyerwells | Closed | Bug? |
| #246 gmail vs google hosted email - Does this product work with a set of mail accounts that are hosted on google? or do the email addres | meyerwells | Closed | Feature |
| #245 Installation Process - What SQL code do I run? Where is it? - The installation process sugggest to "run the generated sql" I don't see any generat | meyerwells | Closed | Bug? |
| #239 Error: redirect_uri_mismatch - Hello We upgraded to Sugar pro and had to reinstall our instance on a new subdomain .tried to re-se | thaimedical | Closed | Bug? |
| #235 Can't install - Installation failed! The package you are attempting to install does not conform to the policies e | karelgeenen | Closed | Bug? |
| #226 Activities with the status 'Held' are not synced to Google. - If you register an activity in Sugar calender and set the status to 'Held', it will not be | martinforsberg | Closed | Bug? |
| #220 Contacts not synced - Hello, I have synced my Google Apps account and the contacts are not correctly synced. I'm n | francois.eric | Closed | Bug? |
| #219 Schedulers - Hi All New to Sugar and installed Google Synch. Came to this last step "Go to the schedul | markwheeldon | Closed | Feature |
| #211 SugarCRM Contact "Created By" - Hi, is it normal to have all the contacts synced through the module on SugarCRM as created by one us | acampos | Closed | Bug? |
| #196 Can't setup sync - When attempting to enter gmail credentials, the system does not as for " In the Google screen, | cnddev | Closed | Bug? |
| #194 Downloaded Zipfile for Gmail & Google Sync doesn't work - I purchased and downloaded the zip file for Gmail & Google Sync. Nothing happened when I opened | Isaiah_Leslie | Closed | Bug? |
| #189 Updated V1.3 But Still Shows V1.2 Insode Sugar - We uninstalled 1.2 deleted then uploaded New V1.3 to Sugar but it Still Says 1.2 .. Did you update t | thaimedical | Closed | Bug? |
| #186 redirect_uri_mismatch - I am getting this error and I am not sure how to add this URI to the console The redirect URI in | dmaimba | Closed | Bug? |
| #185 Error: redirect_uri_mismatch - Hi.. Did everything ..tried to connect with google apps but am getting error Error: redirect_uri_mi | thaimedical | Closed | Bug? |
| #164 I don't want to sync all contacts that I have any conversation via gmail to Sugarcrm - I don't want to sync all contacts that I have any conversation via gmail to Sugarcrm. Th | vytenis | Closed | Feature |
| #160 Error - Hello, I have arror when i add user "gmail + password". Erreur :redirect_uri_mismatc | goldfr | Closed | Bug? |
| #157 SQL error - The module seem to be instaled normaly. But when I click on link XXXXXXXX/crm/index.php?module=Users | vytenis | Closed | Bug? |
| #143 Not always syncing to Sugar - Some meetings are not being synced from Gmail Calendar to Sugar. When adding a meeting to Gmail usin | sweet | Closed | Bug? |
| #136 Contacts Sync - Gmail to SugarCRM - Your documentation states "Contacts created in Gmail are not synced to SugarCRM.". When I | IronPhoenix | Closed | Bug? |
| #135 Lots of error and strange behaviour - Looking in my log file indicates errors.... Sync don't work, or at least just sometimes... Re | fredrikwestin | Closed | Bug? |
| #126 Can't save user profile - Can not save user profile and not active user. We use several group users and have inactive users th | fredrikwestin | Closed | Bug? |
| #125 Group user is counted, not acceptable! - We have 5 group users for e-mail marketing and support etc. These users is accounted when number of | fredrikwestin | Closed | Bug? |
| #123 Admin Schedulers don't work - Hi. Going to admin schedulers don't work. The following information is displayed on the top of | fredrikwestin | Closed | Bug? |
| #122 On activation returns "Error: null" - Hi, when I am trying to activate providing the License Key, the system returns with message: "E | tvassiliadis | Closed | Bug? |
sandraarango
