by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

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#1716 - auth error

Closed General Question created by sdp0024 3 years ago

Getting the following error in log.

Fri Nov 6 16:38:02 2015 [25438][1][FATAL] Import user Email scheduler cannot connect to mail server id: dab40624-9747-8e26-6988-55f9c1f7f357
Fri Nov 6 16:38:02 2015 [25438][1][FATAL] Job 1e3c0bd4-2c3a-d801-bd21-563cd710fa91 (GSync- Archive Emails) failed in CRON run

Could this be caused from us using two factor auth.? Should we be using app specific pass?

  1. rolustech member avatar

    Rolustech Provider Affiliate

    3 years ago

    Hi,

    Can you please make sure that Cron job is setup correctly for your instance , If yes then please make sure Gmail Id Authentication is working correctly. Did you perform Gmail Id Authentication and Were you redirected on Allow access screen popup when you saved Gmail Id and password under profile settings?

    Please follow following page instructions mentioned with screenshots

    https://www.sugaroutfitters.com/docs/gmail-sync/sugar7-user-guide

    Please let us know if still Email Archive or Contact/Calendar sync is not working.

    Regards
    Rolustech Support

  2. rolustech member avatar

    Rolustech Provider Affiliate

    3 years ago

    Hi Scott

    Please let us know if We can help you regarding any query?

    Regards
    Rolustech Support

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