Our sister company at Fanatical Labs uses Zendesk on a daily basis for everything customer supported related and SugarCRM for everything sales and marketing related. These are two great tools that do what they do very well. But having separate systems for different purposes has its challenges. Particularly around accessing the data you need no matter which tool you are in. At it's most basic level that is what an omnichannel platform is all about. Our friends over at Brainsell use Zendesk and SugarCRM as well. They share how they use Fanatically Zen to make that omnichannel experience work for them and how they can do that for you as well.

Implicit Inc. specializes in Outlook integrations and, quite frankly, they are really good at it. The newest member of their family of products is the recently launched Outlook Plugin for iOS, Android & OWA. This release coincides with major new releases of their other three fantastic products below which cover everything from Window & Mac clients to Exchange and Office 365 integrations. Read on to learn more...

We are happy to introduce you a new version of TimeLine Viewer. TLV 2.0 includes both technical and usability enhancements based on suggestions and recommendations from our users and partners. Improved user interface of TimeLine Viewer makes your work easier and more comfortable.

If your company deals with more than one currency then you can relate to some of these common challenges in managing those currencies in your CRM: Why can't I import currencies to update them? Can I really only update one currency at a time? Where do I get up-to-date currency information? How can our users see how the exchange rates have changed over time? If that sounds familiar than Currency Controller is for you. Read on to learn more...

This is a really interesting solution to a common problem of things falling through the cracks. From a dashboard, list view, specific record, etc you can see every event that has happened with TimeLine Viewer. Need to drill down and only see specific events? The TimeLine Viewer includes the ability to filter these views to what is most useful for you. Have specific events that matter to your business? You can define those custom events using the Logic Builder tool so that they are registered and display in the viewer.