Today, Zendesk announced that the integration they developed with SugarCRM years ago will no longer be supported as of October 13th, 2017. Support for SugarCRM has stalled over the past year with the last supported Sugar version being 7.5. As part of sunsetting the old integration, Zendesk is recommending current users to switch over to the SugarOutfitters version.

As recently announced by MailChimp, all plans now include their marketing automation features for free. Even the Forever Free plans. What does this mean to you? Now you can build out your customer journey, with personalized automations, at no extra cost.

Not long ago, customer service was all about telephonic customer support and call center agents. But In today’s fast times, people do not want to wait for hours on toll free numbers and deal with clueless call center agents to get their issues resolved. Online chat support, even though online, still follows traditional approach to support and requires agents.

Quality and outstanding service is most important to us at SugarOutfitters and our great partners. One of the constant challenges for our development partners of SugarCRM add-ons is getting good feedback. In addition to that, it's near impossible to know why a customer stopped using an add-on. Attempts to get this information during and after trials has helped to a point, but still leaves lacking for more. Today we launch a new feedback system to capture this information on every quit trial and subscription.

There are many companies that are looking for a Sugar add-on or integration that have a strict no credit card policy. Sometimes the person doing the purchasing doesn't have direct access to the company credit card, debit card, or a PayPal account. To help customers in these scenarios we have rolled out a Bank Transfer payment option to our checkout page.