The Value of Empathy in Customer Service

Posted by on September 16, 2020
In a world of AI, self-service, and trying to be as efficient as possible with customer support, empathy is a skill that can often be overlooked. However, not using empathy in the moments that matter can make or break an experience with a customer.

Access Helpful SugarCRM API Methods Right from Your Browser

Posted by on September 15, 2020
With the SugarCRM API Interface, get access to helpful SugarCRM APIs and detailed documentation served right in your browser using Swagger UI. Interact, try, share, and integrate easily without having to use Postman or IDE REST clients.

3 ways to get product support for your SugarCRM add-ons

Posted by on September 3, 2020
If you are new to SugarOutfitters or just need a quick reminder, below are several ways to get product support for your SugarCRM add-ons.

Mailchimp Adds Customer Journey Builder as New Automation Feature

Posted by on August 20, 2020
Mailchimp recently added a brand new feature to its software called the Customer Journey builder. We'll share the top features below and why SugarCRM users should consider using Mailchimp when powered by SugarChimp — the bi-directional integration for Sugar and Mailchimp.

Create and Start Your Zoom Meetings Straight from SugarCRM

Posted by on August 17, 2020
Combine the ease of Zoom communications with your CRM. This add-on helps users create Zoom meetings from SugarCRM and start new meetings with just one click.

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