The Value of Empathy in Customer Service
In a world of AI, self-service, and trying to be as efficient as possible with customer support, empathy is a skill that can often be overlooked. However, not using empathy in the moments that matter can make or break an experience with a customer.
Mailchimp Adds Customer Journey Builder as New Automation Feature
Mailchimp recently added a brand new feature to its software called the Customer Journey builder. We'll share the top features below and why SugarCRM users should consider using Mailchimp when powered by SugarChimp — the bi-directional integration for Sugar and Mailchimp.
New SugarCRM Release: Winter 2020 Now Live
At SugarOutfitters, we’re your trusted, one-stop shop for serving quality integrations compatible with SugarCRM. When important industry news takes place, we want to make sure your business gets informed and stays on top of key updates. With that said, we’re excited to share that SugarCRM recently announced the launch of Sugar Winter 2020, available to all SugarCloud customers running Sugar Sell, Sugar Serve, Sugar Enterprise and Sugar Professional.
The Really Big List of Sugar 9 Add-ons
The Sugar Community has been hard at work getting add-ons updated to be compatible with the latest Sugar 9 release. Read on to view the full list as of today.
Zendesk's Own SugarCRM Integration End-of-Life Announced
Today, Zendesk announced that the integration they developed with SugarCRM years ago will no longer be supported as of October 13th, 2017. Support for SugarCRM has stalled over the past year with the last supported Sugar version being 7.5. As part of sunsetting the old integration, Zendesk is recommending current users to switch over to the SugarOutfitters version.
Random Spotlight
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EnableEvents
Create and manage all of your events & bookings right from within SugarCRM. Send out invites to your guests, speakers, and sponsors. Create landing pages for both accepting and declining invites. It's everything you need to run your event right from Sugar.
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SugarCRM Customization
Get your SugarCRM customized according to your precise business needs with our team of certified Sugar developers.
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Analytic Reporting Tool PRO
IT Sapiens Analytic Reporting Tool helps you producing effective reports with charts in a fast and easy way. It is a Sugar and SuiteCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup.. This Reporting Tool is for anyone, no need for technical ...
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