Product Update: New Features Added to SMS Integration with SugarCRM

Posted by on January 19, 2021
SMS Integration with SugarCRM by Dreamer Technologies recently released its latest version, which includes updated features to help improve the user experience.

Analytic Reporting Tool by IT Sapiens Now Rebranded as Sapiens.BI

Posted by on December 17, 2020
We are excited to announce our new product brand name and image: the Analytic Reporting Tool by IT Sapiens will now be know as Sapiens.BI! With this change, our intention is to more accurately display our BI solution and what we offer as a team.

Product Update: Glances No-Code Integration Platform Adds New Features and Compatible Apps

Posted by on October 13, 2020
The team at Fanatical Labs designed Glances to be simple and seamless for users. With that comes the responsibility to continuously improve the integration platform's powerful abilities, plus add to its growing collection of compatible workplace platforms and apps.

The Value of Empathy in Customer Service

Posted by on September 16, 2020
In a world of AI, self-service, and trying to be as efficient as possible with customer support, empathy is a skill that can often be overlooked. However, not using empathy in the moments that matter can make or break an experience with a customer.

Mailchimp Adds Customer Journey Builder as New Automation Feature

Posted by on August 20, 2020
Mailchimp recently added a brand new feature to its software called the Customer Journey builder. We'll share the top features below and why SugarCRM users should consider using Mailchimp when powered by SugarChimp — the bi-directional integration for Sugar and Mailchimp.

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