Blog

The Value of Empathy in Customer Service

Posted by on September 16, 2020
In a world of AI, self-service, and trying to be as efficient as possible with customer support, empathy is a skill that can often be overlooked. However, not using empathy in the moments that matter can make or break an experience with a customer.
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Mailchimp Adds Customer Journey Builder as New Automation Feature

Posted by on August 20, 2020
Mailchimp recently added a brand new feature to its software called the Customer Journey builder. We'll share the top features below and why SugarCRM users should consider using Mailchimp when powered by SugarChimp — the bi-directional integration for Sugar and Mailchimp.
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New SugarCRM Release: Winter 2020 Now Live

Posted by on January 22, 2020
At SugarOutfitters, we’re your trusted, one-stop shop for serving quality integrations compatible with SugarCRM. When important industry news takes place, we want to make sure your business gets informed and stays on top of key updates. With that said, we’re excited to share that SugarCRM recently announced the launch of Sugar Winter 2020, available to all SugarCloud customers running Sugar Sell, Sugar Serve, Sugar Enterprise and Sugar Professional.
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The Really Big List of Sugar 9 Add-ons

Posted by on May 6, 2019
The Sugar Community has been hard at work getting add-ons updated to be compatible with the latest Sugar 9 release. Read on to view the full list as of today.
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Zendesk's Own SugarCRM Integration End-of-Life Announced

Posted by on July 13, 2017
Today, Zendesk announced that the integration they developed with SugarCRM years ago will no longer be supported as of October 13th, 2017. Support for SugarCRM has stalled over the past year with the last supported Sugar version being 7.5. As part of sunsetting the old integration, Zendesk is recommending current users to switch over to the SugarOutfitters version.
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