This is something our SugarOutfitters team handles because it's on the store account side of things. This customer reached out to me a few different ways, including this support case here. Thank you for reaching out and offering help, but this is a store account issue vs. a product support issue so we are good to go!
This is Jessica from SugarOutfitters. I received your message about this and responded via email. This is something we can help you with on the store side, so I am going to close out this support case.