by Implicit Inc.

Implicit FrontEnd for Mac is an Outlook integration solution for SugarCRM which enables users to do all their CRM work from within Outlook. Use Email side-panel in Outlook to view CRM information, update or create new CRM records and archive email to any CRM record.

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#4512 - Instructions don't match reality

Open Installation created by jseidl Verified Purchase a year ago

In MS Office, I am supposed to install the add-in from a URL, and the URL was supposed to be provided with the license key. Unfortunately there was no URL provided, neither in the emails I received nor in the SugarOutfitters Download section. I do have the license key.

  1. jseidl member avatar

    jseidl Verified Purchase

    a year ago

    Sorry. found it in the readme.pdf file

  2. jseidl member avatar

    jseidl Verified Purchase

    a year ago

    Still no joy. I installed the Frontend Module on SugarCRM, added the ifo365 API and entered all the relevant data in the login dialogue in the Outlook Implicit FrontEnd Add-in but get an error message "Invalid CRM url. Network Error. make sure you have CORS enabled on you CRM server instance."

    I checked and the module installed is called "Implicit FrontEnd Customization", and not "Implicit FrontEnd CORS Installer" as in the screenshot provided in the instruction. I did however install the files I downloaded from that same instruction page. See attached screenshot.Screenshot 2021-04-06 at 16.53.27.png

    • Implicit member avatar

      Implicit Inc. Provider

      a year ago

      Please see the instructions here: https://www.outlook-integration.com/Docs/preconfigsugarcrm

    • jseidl member avatar

      jseidl Verified Purchase

      a year ago

      Thanks, that's where I downloaded the flies under point 1 which resulted in the Implicit FrontEnd Customization Module being installed as per the screenshot.

    • Implicit member avatar

      Implicit Inc. Provider

      a year ago

      Is your Sugar instance accessible from the outside? If so, can you send the URL? We can check remotely if CORS is enabled

    • jseidl member avatar

      jseidl Verified Purchase

      a year ago

      Hi, yes it is accessible, the URL is cresearch.sugarondemand.com

  3. Implicit member avatar

    Implicit Inc. Provider

    a year ago

    Hi,

    We were able to access your instance. Of course, we received an "Invalid User name/password" screen but that means that CORS is enabled. Can you please do the following:

    1. Try logging in with incorrect user name/password. If you get the same error screen - that means that you can verify on your end that CORS is enabled. If not, that means that there is a network connectivity issue (firewall, proxy etc.) on your end that's blocking the request. Try accessing from a different location.

    2. If you get the "Invalid User name/password" for incorrect user name/password but you still get the "No CORS" screen after logging in with correct credentials - that means that after login there is a re-direction to another location that doesn't have CORS (we've seen a customization that behaves like that).

  4. jseidl member avatar

    jseidl Verified Purchase

    a year ago

    Hi, I tried both the wrong and correct credentials and get an "Invalid CRM url" error for both. I am not entering a LDAP Authentication Encryption Key. I then tried logging on with a VPN running on my machine - still the same problem. Next I deactivated the VPN and tethered to my iPhone rather than using the WiFi. Still the same error message. I'm including a screenshot of the login screen to make sure we're talking about the same thing. Screenshot 2021-04-09 at 10.53.31.png

  5. Implicit member avatar

    Implicit Inc. Provider

    a year ago

    That's a different error. It does not say CORS is missing. Try specifying HTTPS in the URL

  6. jseidl member avatar

    jseidl Verified Purchase

    a year ago

    Just did. Now I get an error saying that CORS is not installed, both when using my correct credentials or false ones. I am attaching screen shots from the error message, the module on SugarCRM and the files I uploaded for our Sugar instance.

    https://www.dropbox.com/s/hymmbibampv5119/Screenshot%202021-04-10%20at%2015.38.44.png?dl=0 https://www.dropbox.com/s/m7u4vjdq8tqjjnq/Screenshot%202021-04-10%20at%2015.40.14.png?dl=0 https://www.dropbox.com/s/enw5tx7sr94tc09/Screenshot%202021-04-10%20at%2015.41.27.png?dl=0

  7. jseidl member avatar

    jseidl Verified Purchase

    a year ago

    /Users/jensseidl/Dropbox/Screenshots/Screenshot 2021-04-10 at 15.41.43.png /Users/jensseidl/Dropbox/Screenshots/Screenshot 2021-04-10 at 15.40.14.png /Users/jensseidl/Dropbox/Screenshots/Screenshot 2021-04-10 at 15.38.44.png

  8. jseidl member avatar

    jseidl Verified Purchase

    a year ago

    Is that it? No more suggestions? Shall I just deinstall and cancel?

  9. jseidl member avatar

    jseidl Verified Purchase

    about a year ago

    Trying to reactivate this case as I stupidly did not cancel the subscription and have now been charged after the 30 day trial. I need your help to complete this installation, please. Is there any phone support? Any suggestions what to try next? Many thanks

  10. jessica member avatar

    Jessica

    about a year ago

    Hello, Jessica here from SugarOutfitters. I'm going to reach out to you about your order via email. Be in touch soon.

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