Mastering the Art of Delivering Difficult News

Posted by on August 16, 2023
Bad news is hard to convey to a customer. Whether you can’t fulfill an order or your team isn’t releasing a feature or product the customer was hoping for, disappointing customers can be a difficult task. Responding in a genuine way can go a long way to repair bonds, build trust, and strengthen customer relationships. In this article, we’ll cover 5 important steps to communicating tough news to customers without breaking their confidence in your company.

How to Reduce Screen-Switching and Access Tickets Directly from Teams

Posted by on March 21, 2023
In this blog post, we will explore how connecting SugarCRM with Microsoft Teams can reduce screen-switching and allow service agents to access tickets directly from Teams!

Email Marketing: The Value of Getting Permission

Posted by on March 7, 2023
Just as important as beautiful content is building and maintaining trust with those who grant us access to send to their inbox. Failing to honor that trust unravels the benefits of all our other marketing strategies. When marketing teams keep permissions at the core of their work, they find...

Sapiens.BI Overview for You!

Posted by on January 4, 2023
Quickly access over 100 different charts and reports using your data, watch now!

TextExpander and SugarCRM

Posted by on December 2, 2022
Introducing TextExpander for SugarCRM!