Why Fanatical Labs? Because we are fanatical about creating easy to install, easy to use solutions and fanatical about helping you with getting your job done. Try our add-ons out and you will see what we mean by that.
-
Support September 21st, 2019 @ 4:43 pm
Hello there,
We haven't heard from you regarding the issue in a few days. Is there anything we can help with?
Let me know how I can help.
Thanks,
Fanatical Labs Support
View Comment
-
Support September 21st, 2019 @ 1:18 pm
Happy to help. Can you try completing a Quick Repair & Rebuild and see if the issue continues for you? Steps for completing this can be found here: https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Performing_a_Quick_Repair_and_Rebuild/#Steps_to_Complete
Let me know if that doesn't resolve things and we can troubleshoot further.
Best,
View Comment
Heidi
-
Support September 20th, 2019 @ 2:39 pm
I just wanted to quickly follow up on this ticket since it looks like we were able to get things working through email. I'm going to close this ticket out, but please reach out should you have any further questions.
Best,
View Comment
Heidi
-
Support September 19th, 2019 @ 3:55 pm
Only lists that are synced have data passed back to Sugar. To ensure all data gets synced from Mailchimp to Sugar, you can sync all lists.
It is worth noting that Mailchimp also doesn't unsubscribe or clean an email from one audience to the next. In other words, Mailchimp treats all audiences in your account independently. You can read more about that here: https://mailchimp.com/help/about-unsubscribes/
Please let me know if you have further questions!
Best,
View Comment
Heidi
-
Support September 18th, 2019 @ 7:31 pm
Hi Gail,
Happy to help! You can download the latest version of SugarChimp from your Orders page on SugarOutfitters and then upload the entire zip file to the Module Loader in Sugar.
Ful instructions can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-Latest-Version-of-SugarChimp
Let me know if you have any trouble with this process.
Best,
View Comment
Heidi
-
Support September 18th, 2019 @ 12:42 pm
Awesome; thanks for letting me know.
Please let us know if you have any further trouble.
Best,
View Comment
Heidi
-
Support September 17th, 2019 @ 7:06 pm
Hi Melody,
Thanks for reaching out. To confirm, it looks like you're currently on 9.2.0a, is that correct? (You can see this from your Health Status page.) Our developer released some more recent updates so our latest version is 9.2.0b.
Can you follow the steps below and let me know if you continue to get these errors:
- Upload the latest SugarChimp version (the latest version on SugarOutfitters is currently 9.2.0b)
- Navigate to Sugar's Admin page and click Repair.
- Click Quick Repair and Rebuild.
- Navigate back to Sugar Admin and click Repair.
- Click Rebuild Relationships. This will just say done.
Let me know if you continue to get errors once you walk through the above steps. Thanks for your help in solving this issue!
Best,
View Comment
Heidi
-
Support September 17th, 2019 @ 4:26 pm
Happy to help. It might help to see Sugar logs related to this process and put SugarChimp into debug mode. Can you follow the steps below and send the logs to us via email?
Send us logs via email, put in debug, send campaign, send logs..
1. From within SugarChimp's Health Status page, right click on your browser and select "Inspect".
2. Switch to the "Console" tab, and then paste the following text:
SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug')
3. Send a test campaign and wait 15-20 minutes.
4. Navigate to the Sugar Logs (Sugar Admin > System Settings > View Logs > All) and copy/paste the logs that appear into a .txt file
5. Send those along to us at mailchimp@fanaticallabs.comWhen completed, you can return the logger level to normal by pasting the following into the Console tab:
SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{})Please let me know if you have any trouble with the above process.
Thanks,
View Comment
Heidi
-
Support September 17th, 2019 @ 4:03 pm
Hello John,
When we receive a Campaign webhook from Mailchimp, the integration reaches out to Mailchimp on the next scheduler run to grab all subscribers attached to the Campaign. We continue to match via the Email Address, along with those attached to the synced list. I hope that clears everything up for you.
Is there something not working with the integration that you are needing help with? Let me know how we can help.
Thanks,
View Comment
Jon
-
Support September 17th, 2019 @ 1:35 pm
Happy to help. Record data, such as unsubscribes and cleans, from an un-synced list will not be passed back to Sugar. Only records on the Target List that is paired with a Mailchimp Audience will sync data between the platforms.
Let me know if you have further questions or need other clarification!
Best,
View Comment
Heidi
-
Support September 17th, 2019 @ 1:32 pm
You are correct that soft bounces aren't sent to Sugar. Only when Mailchimp marks a record as cleaned does that information get passed to Sugar. When marked as cleaned in Mailchimp, SugarChimp will mark the record as Invalid in Sugar.
Please let me know if you have further questions!
Best,
View Comment
Heidi
-
Support September 15th, 2019 @ 4:43 pm
Hello there,
We haven't heard from you regarding the issue in a few days. Is there anything we can help with?
Let me know how I can help.
Thanks,
View Comment
Jon
Fanatical Labs Support
-
Support September 13th, 2019 @ 1:45 pm
Thanks for reaching out. Although this isn't a feature SugarChimp currently supports, I can see why being able to sync tags between Sugar and Mailchimp would be a helpful feature.
While this feature isn't on our roadmap right now, I have made a note to follow back up with you should this be a feature we decide to implement in the future.
You can still sync other fields, including custom fields, from Sugar. For more insight into the types of fields that can be synced, you can view our Field Mapping Reference Guide here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360028724131
Please let me know if you have any further questions.
Best,
View Comment
Heidi
-
Support September 11th, 2019 @ 8:09 pm
Wonderful! Let us know if anything else seems out of the ordinary.
Best,
View Comment
Heidi
-
Support September 11th, 2019 @ 7:29 pm
Hi Billie,
Thanks for reaching out. We just recently updated SugarOutfitters with a new version, SugarChimp 9.2.0. Can you update to the latest version and see if you're still encountering these issues?
Thanks,
View Comment
Heidi
-
Support September 11th, 2019 @ 4:12 pm
Hello John,
The 'opted out' flag in Sugar actually lives at the email address field, so when a record is marked as opted out in Sugar, it will actually opt out the email address, which makes everyone with that email show as opted out in SugarCRM.
Our default behavior is to mark the record as opted out, which will follow the behavior described. However, we have some different ways of handling Mailchimp unsubscribes using our globaloptout configuration options. If you would like to take a look at those, you can see them here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021151672-Advanced-Configuration-Settings
Let me know if you have any more questions on that.
Kind Regards,
View Comment
Jon
-
Support September 11th, 2019 @ 12:14 am
Glad that worked for you! Let us know if you encounter any further trouble.
Best,
View Comment
Heidi
-
Support September 10th, 2019 @ 8:49 pm
Happy to help. Can you follow these steps (they may seem a bit redundant):
- Navigate to Sugar's Admin page and click Repair.
- Click Quick Repair and Rebuild. At the bottom of that page, execute any queries that it asks you to.
- Navigate back to Sugar Admin and click Repair.
- Click Rebuild Relationships. This will just say done.
- Navigate back to Sugar's Admin page and click Repair again.
- Click Quick Repair and Rebuild once more.
Once you do this, let this know if you're still having any trouble.
Best,
View Comment
Heidi
-
Support September 10th, 2019 @ 4:52 pm
Hi Omair,
Whenever Sugar rebuilds the cache or updates vardefs, it goes through and checks each module for relative view definitions. The errors you're seeing in the logs are when Sugar attempts to build a viewdef for SugarChimp sub-modules, which do not have any views as intended. These errors will not cause any issues.
If you switch your error log to fatals, you'll no longer see these errors.
Let me know if you have any further questions or if you notice the SugarChimp integration isn't working as intended.
Thanks!
View Comment
Heidi
-
Support September 9th, 2019 @ 1:39 pm
Wonderful, let me know if you have any further trouble!
Best,
View Comment
Heidi
Fanatical Labs has not rated any add-ons.
Fanatical Labs has not verified any add-ons.
Fanatical Labs has not created any Wanted Add-ons.
Keep up to date on the latest additions