• Implement SugarChimp

  Support September 20th, 2018 @ 7:38 pm
  

  That sounds great. I look forward to talking with you on the training call and helping to get the integration setup for you.

  Kind Regards,
  Jon

  View Comment
  
  
• Implement SugarChimp

  Support September 20th, 2018 @ 2:07 pm
  

  Hello there,

  I'm happy to help out. You can get started on your own using our User Guide, or you can schedule a call with me to go through it together. To schedule a call, find a time that works for you here:

  Schedule SugarChimp Training
  

  I look forward to helping you get setup.

  Thanks!
  Jon

  View Comment
  
  
• campaign and list name not syncing

  Support September 18th, 2018 @ 2:50 pm
  

  Hello Craig,

  Our meeting is up now if you are available. Here is the link to join: https://global.gotomeeting.com/join/608781253

  Let me know if you are not able to make it.

  Thanks!
  Jon

  View Comment
  
  
• Do not see my Target List on SugarChimp Configuration

  Support September 17th, 2018 @ 2:14 pm
  

  Hello Jessica,

  There should not be anything you need to prepare for the call. However, I will not be into the office tomorrow until about 1pm your time. Can we move the call to that time? If not, I could do 11am on Wednesday? I apologize for the late notice. Let me know how you would like to adjust the meeting and I will make sure the Calendar is updated accordingly.

  Kind Regards,
  Jon

  View Comment
  
  
• cancel account please

  Support September 15th, 2018 @ 5:27 pm
  

  Hi Chad, I cancelled the subscription for you.

  Are you still using MailChimp and Sugar? Or did you switch to a new marketing system?

  Thanks!

  View Comment
  
  
• Do not see my Target List on SugarChimp Configuration

  Support September 14th, 2018 @ 3:53 pm
  

  Hello Jessica,

  There is no easy way to reset the application, but you can completely uninstall it from Admin > Module Loader and reinstall it if you need to. However, based on our last conversation, I'd like to get on a call to see what is going on first hand and try to help guide us to the best solution. Can you set us up a time to do that here:

  Schedule a Meeting
  

  Thanks!
  Jon

  View Comment
  
  
• Target list in Sugar is not syncing with Mailchimp list

  Support September 12th, 2018 @ 2:12 pm
  

  Hello Kapil,

  Since we have been able to determine the issue through our call together, I'm going to go ahead and close this case out. If you run into the same issue or something similar, don't hesitate to reply to this case or start up a new one at any point.

  Cheers!
  Jon

  View Comment
  
  
• Target list in Sugar is not syncing with Mailchimp list

  Support September 10th, 2018 @ 4:41 pm
  

  Hello Kapil,

  I've updated the calendar and opened up some time for tomorrow. Can you check again and see if that works for you?

  Thanks,
  Jon

  View Comment
  
  
• Disable info back to SugarCRM

  Support September 10th, 2018 @ 3:21 pm
  

  Hello again,

  I wanted to update this case after our call. So, I was incorrect in saying that unsubscribes would comes through after subscriber_sync_enabled is set to 0. They are blocked. So, we had to change our configurations so that unsubscribes came through but profile updates did not. We updated these configs:
  webhook_add_to_list / 5
  webhood_profile_enabled / 0
  subscriber_sync_enabled / 1

  After those changes, we tested an update from MailChimp to name, and it did not come across. Then we unsubscribed the record from MailChimp and the unsubscribe came across correctly.

  Everything should be as you need it going forward. I'm going to go ahead and close this case out, but reply here if you find any issues during your testing.

  Cheers!
  Jon

  View Comment
  
  
• Target list in Sugar is not syncing with Mailchimp list

  Support September 10th, 2018 @ 2:31 pm
  

  Hello there,

  I'm happy to help out. Can you setup a time for us to screenshare via our calendar here:

  Schedule a Meeting
  

  We will figure out what's going on.

  Thanks,
  Jon

  View Comment
  
  
• Unable to DELETE Target Lists

  Support September 10th, 2018 @ 2:21 pm
  

  Hello Jessica,

  Is this error occurring after running the Repair and Rebuild from the previous case? If so, we need to get on a call with your IT department and see what 500 error we are getting in particular. There must be a php problem, indicating that the installation did not complete during the upgrade. If that is the case and this is still an issue, can you setup a time for us to talk with your Sugar Provider/IT department about the issue:

  Schedule a Meeting
  

  I look forward to hearing back.

  Thanks,
  Jon

  View Comment
  
  
• Unable to DELETE accounts

  Support September 10th, 2018 @ 2:19 pm
  

  Hello Jessica,

  I'm glad to see it's fixed up for you. I'll go ahead and close this case out now. I see your other open case and have just responded. We'll get this cleared up!

  Thanks,
  Jon

  View Comment
  
  
• Do not see my Target List on SugarChimp Configuration

  Support September 10th, 2018 @ 2:18 pm
  

  Hello Jessica,

  I am sorry for the slow response, but am happy to help get this figured out. If you go to your Health Status page and scroll to the bottom, do you see your list showing as syncing to MailChimp? If so, then it will be the related MailChimp List that shows on the field mapping page, not the Sugar Target List. It should be there. If not, then we need to set it back up as syncing from the Configuration page.

  One issue we might run in to, is that the dropdown options are limited on size and sorted alphabetically. Can you rename your Target List to start with "0-" so that it shows up at the top of the list when you navigate to the Configuration page. I believe that should get you what you need.

  Let me know what you find.

  Thanks,
  Jon

  View Comment
  
  
• Unable to DELETE accounts

  Support September 6th, 2018 @ 1:53 pm
  

  Hello Jessica,

  I apologize for any issues you are seeing from the upgrade. The latest version of SugarChimp added a new column to a few of our database tables. It seems that your columns were not added correctly. Can you go Admin > Repair > Quick Repair and Rebuild. At the bottom of the Repair page, it should ask you if you would like to execute a query to fix any discrepancies. Execute those queries and try the Account saving again.

  Let me know if that fixes you up.

  Thanks,
  Jon

  View Comment
  
  
• Disable info back to SugarCRM

  Support September 5th, 2018 @ 3:17 pm
  

  Hello Bea,

  This setup is definitely possible. It SHOULD be syncing correctly for you now. If it is not, then we need to figure out why. I suggest we get on a screenshare to look at their SugarCRM and MailChimp system and find where the breakdown is happening. Can you schedule us a time to look at that here:

  Schedule a Meeting
  

  We will get it figured out. The integration will definitely work the way your client needs it to. I look forward to talking with you soon.

  Thanks!
  Jon

  View Comment
  
  
• Wondering about segmenting list and synching

  Support September 5th, 2018 @ 3:11 pm
  

  Hello Ann,

  The ideal solution will depend on how you are creating your segments. If possible, it would be great to send the data to MailChimp so that you can create your segments there. How is the data stored in Sugar for which portions a user registers for? Is there any way to send MailChimp that information? If so, you can just filter your Campaigns in MailChimp and not have to worry tagging them in Sugar.

  If that is not possible, you will need to create separate lists for those segments. Let me know what you think.

  Thanks!
  Jon

  View Comment
  
  
• Getting error for mailchimp

  Support September 5th, 2018 @ 2:07 am
  

  Hello Santosh,

  I'm sorry to hear about the issue. Is this an ongoing problem or have you seen the error one time only? Let me know and we'll go through the solution.

  Thanks,
  Jon

  View Comment
  
  
• Disable info back to SugarCRM

  Support September 3rd, 2018 @ 5:35 pm
  

  Hello Bea,

  Thank you for reaching out. Subscriber Syncing does not turn off incoming MailChimp Activities. If those are not coming in, then we are having issues with that process. Can you check the webhooks on your MailChimp list(s)? Are they there as expected?

  Thanks,
  Jon

  View Comment
  
  
• campaign and list name not syncing

  Support August 30th, 2018 @ 2:02 pm
  

  Hello Craig,

  Thank you for letting me know. There definitely seems to be a breakdown here but its hard to know where that's happening just yet. Can you set us up a call for tomorrow or early next week so that we can look over this process together? You can set that up here:

  Schedule a Meeting
  

  I look forward to talking with you soon.

  Thanks,
  Jon

  View Comment
  
  
• Last Ran:04/03/2018 17:0

  Support August 29th, 2018 @ 7:58 pm
  

  Hello Brad,

  I enjoyed working with you on our call today. We ran into multiple issues when installing our latest package. We cleared your backup tables, updated some php memory configurations and were able to install the latest version on your server. However, we are still not syncing as we've found that your SugarCRM schedulers are not running ever since the move to your new host.

  Since they have experience with the Sugar world, I'm sure they will be able to help us figure out what's going on there. Whenever your schedulers are active and running, you should be able to go to Admin > Health Status and see the queue'd updates being pushed to MailChimp. From there, you should be good to go.

  I'm going to close this case out, but don't hesitate to respond here or shoot us an email if you have any other issues.

  Kind Regards,
  Jon

  View Comment
  
  

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