• SugarChimp Creating Inaccurate Data in CRM

  Support August 25th, 2021 @ 2:10 pm
  

  Hi Eric,

  I just wanted to quickly check in to see if you were still having any trouble.

  Thanks!
  Heidi

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• Can connect any more with Sugar Crm

  Support August 2nd, 2021 @ 6:37 pm
  

  Just wanted to quickly follow up here as we were able to resolve this issue over email.

  Please let us know if you still have any trouble.

  Best,
  Heidi

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• New group in Mailchimp - only partially syncing with Sugar records

  Support August 2nd, 2021 @ 6:36 pm
  

  Hi Nigel,

  Just noticed this case was still open even though we resolved the issue through email. Just going to close this one out but feel free to reach back out at mailchimp@fanaticallabs.com if you have any further trouble.

  Best,
  Heidi

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• Version Supported

  Support July 15th, 2021 @ 8:10 pm
  

  Happy to help. SugarChimp works with all the Mailchimp subscription levels, even the free version.

  We have a free 30-day trial which you are welcome to start at any time. If you'd like a demo of SugarChimp and chat through your needs, feel free to schedule a demo using the link below:

  https://calendly.com/fanaticallabs_support/sugarchimp-informational-meeting

  Let me know if you have any further questions!

  Best,
  Heidi

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• Improvement Request: Enable Viewing of Contact as a field on the Sugar Chimp Record to allow linkage

  Support July 15th, 2021 @ 5:02 pm
  

  Hi Bonnie,

  Thanks for sending this along. I chatted with our developer about this request and to get further insight. It sounds like this is a feature request we aren't able to put into place. Because multiple contacts could share the same email address, and we relate the campaign to all records with that email address, the integration doesn't have a way to determine which contact should be displayed. (It's not a 1 to 1 relationship that enables this change to be made.)

  Thanks again for sharing your insights. If you come across other features you'd like to see, I hope you continue to let us know!

  Best,
  Heidi

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• Improvement Request: Enable Viewing of Contact as a field on the Sugar Chimp Record to allow linkage

  Support July 12th, 2021 @ 6:21 pm
  

  Thanks for reaching out. I'd love to get a little clarity and insight into this request. To confirm, are they looking for the contact name to be displayed within the Mailchimp Activities subpanel?

  Can you tell me more about why this feature would be helpful and how they would use the feature in their workflow?

  Thanks,
  Heidi

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• Mailchimp activity not showing up + accounts dashlet

  Support July 9th, 2021 @ 7:12 pm
  

  Just wanted to quickly follow up here to note that it appears the integration wasn't fully installed. Once installed, these issues no longer appear.

  Thanks for troubleshooting and please let us know if you have any further trouble!

  Best,
  Heidi

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• SugarChimp Creating Inaccurate Data in CRM

  Support July 8th, 2021 @ 2:02 pm
  

  Thanks for checking that! There are a few other things we should check and I'm listing them below. However, if you want to hop on a call to troubleshoot together, feel free to schedule that using this link: https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

  1. Can you tell me if you have any other Sugar integrations that manage lead data, such as EventBrite or other customer-related apps?
  2. For one of the records that was changed, can you navigate to the audit log and send a screenshot of that to mailchimp@fanaticallabs.com? You can access the audit log by navigating to a record and clicking the drop-down arrow next to the Edit button in the top right corner. Additionally, can you send along the activity logs that Sugar reviewed so I can take a closer look?
  3. When the sync is on, is the issue consistently able to be replicated? If so, we can grab some debug logs to give us more detail about what's occurring. The steps for this are below:

  • From within Sugar Admin, navigate to the Health Status page.
  • Right-click anywhere on the page and select Inspect. Switch to the Console tab, and then paste:
    SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{});
  • Make a change to a record and allow the data to be changed back (essentially replicating the troublesome behavior)
  • Send over the logs. You can get these by following the steps below:

  1. From Sugar Admin, click System Settings
  2. Click View Log at the bottom of the page
  3. Click All at the top of the page
  4. Copy/paste the text that appears into a .txt file to send as a reply to this email
  5. When completed, you can return the logger level to normal by pasting the following into the Console tab:
     SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{});

  Thanks for your help in troubleshooting!

  Best,
  Heidi

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• SugarChimp Creating Inaccurate Data in CRM

  Support July 7th, 2021 @ 6:09 pm
  

  Thanks for reaching out. I can absolutely understand your worry with inconsistent data. Since this isn't expected behavior I'm confident we can find the root issue.

  Can you tell me if you have a demo or test instance that SugarChimp has been installed on? Additionally, can you check to see how many webhooks you have within Mailchimp? Steps for this are below:

  1. From within Mailchimp, click Audience
  2. Under Current audience, select the name of the list you're syncing
  3. Using the Manage Audience dropdown on the right hand side, select Settings
  4. Click Webhooks at the bottom of the page (you should have a webhook that matches the one that appears on your Health Status page within Sugar)

  Can you tell me if you have just one webhook or do you have multiple? If you have multiple, does the URL for the extra one match a test or other instance of Sugar?

  Thanks,
  Heidi

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• Mailchimp activity not showing up + accounts dashlet

  Support July 6th, 2021 @ 2:55 pm
  

  Thanks, Giovanni. Can you also send along a screenshot of the Health Status page to mailchimp@fanaticallabs.com? Additionally, can you tell me if the dashlet shows activity on the contact, target, or lead level?

  Let's go ahead and put SugarChimp into debug mode to get some further logs.

  1. From within Sugar Admin, navigate to the Health Status page.
  2. Right-click anywhere on the page and select Inspect. Switch to the Console tab, and then paste
     SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{});
  3. Navigate to an account record to attempt to view the dashlet
  4. Send over the Sugar logs.
  5. When completed, you can return the logger level to normal by pasting the following into the Console tab:SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{});

  Thanks,
  Heidi

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• Mailchimp activity not showing up + accounts dashlet

  Support July 6th, 2021 @ 2:36 pm
  

  Hi Giovanni,

  Thanks for reaching out.

  1. Can you confirm what plan you have for SugrChimp? You can see this by navigating to the Health Status page. Additionally, can you tell me how long ago you sent the newsletter campaign? It's worth noting that campaign activity may take up to 24 hours to display in the Mailchimp Activity subpanel or module.

  2. Can you send along a copy of the logs (instructions noted below) as well as a screenshot of the Health Status page to mailchimp@fanaticallabs.com so I can take a closer look?

  3. From Sugar Admin, click System Settings

  4. Click View Log at the bottom of the page
  5. Click All at the top of the page
  6. Copy/paste the text that appears into a .txt file to mailchimp@fanaticallabs.com

  Thanks for your help in troubleshooting!

  Best,
  Heidi

  View Comment
  
  
• Mailing list sync

  Support June 29th, 2021 @ 3:41 pm
  

  What a great question! It sounds like you're using groups (in Mailchimp) and a multi-select field (in Sugar) to manage these options, is that correct?

  While Mailchimp does have options to not display groups, it is based on the entire field and not the individual options (as shown here: https://mailchimp.com/help/hide-groups-on-signup-forms/)

  Other workarounds could be to change the label or add in additional text that indicates these newsletters aren't currently being sent but people are free to indicate their interest should they resume again in the future.

  Please let me know if you have any further questions!

  Best,
  Heidi

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• Unsubscribe from one Audience, but not the other(s)

  Support June 8th, 2021 @ 1:52 pm
  

  Hi Marco,

  Happy to help. We recommend having as few lists as possible in order to prevent issues like this and to prevent Mailchimp from over-charging. Here is more information about the benefits of having a single master list: https://fanaticallabs.zendesk.com/hc/en-us/articles/360034123332-Benefits-of-Using-a-Master-SugarChimp-List. An alternative to multiple lists is to set up one list with groups which manage the types of communication the contact wants to receive. Mailchimp recommends this approach to manage contact preferences: https://mailchimp.com/help/getting-started-with-groups/

  However, if they still want to proceed with having multiple audiences with duplicate emails, you can adjust SugarChimp's 'globaloptout' configuration. More information on the options for updating this and the steps to do so can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021151672-Advanced-Configuration-Settings

  If you have questions or your customer would like to brainstorm the best way to set up their lists, please let us know and we're happy to help ensure they have what they need to be successful.

  Best,
  Heidi

  View Comment
  
  
• Can connect any more with Sugar Crm

  Support June 3rd, 2021 @ 1:15 pm
  

  Happy to help. Can you send those screenshots to us at zendesk@fanaticallabs.com so I can take a closer look?

  Additionally, did you try to reconnect using the steps found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360019672232-CRM-Data-Not-Displayed-in-Zendesk-App

  Thanks!
  Heidi

  View Comment
  
  
• Problems installing for Sugar version 11.0.0

  Support May 28th, 2021 @ 8:47 pm
  

  Wonderful!

  Let me know if you have further questions as you get things ready.

  Best,
  Heidi

  View Comment
  
  
• Problems installing for Sugar version 11.0.0

  Support May 28th, 2021 @ 7:08 pm
  

  Hi Isaac,

  Thanks for reaching out. It looks like you're attempting to install Fanatically Zen for SuiteCRM. Can you try installing Fanatically Zen for Sugar 11? This can be found by logging in to SugarOutfitters and navigating to your Purchases. The steps for this are below:

  1. Log in to SugarOutfitters
  2. Hover over My Account in the top-right corner and click Purchases

  Please let me know if you still have any trouble installing this version.

  Thanks,
  Heidi

  View Comment
  
  
• New group in Mailchimp - only partially syncing with Sugar records

  Support May 28th, 2021 @ 2:51 pm
  

  Hi Nigel,

  I wanted to check back in. I hadn't gotten these files yet. I'm sending you an email- can you try replying to that email to see if it works?

  Thanks,
  Heidi

  View Comment
  
  
• New group in Mailchimp - only partially syncing with Sugar records

  Support May 21st, 2021 @ 1:16 pm
  

  Hi Nigel,

  Thanks for checking in on this. Apologies for the lack of response, it doesn't look like I got the email on my end. Can you try sending it agin to mailchimp@fanaticallabs.com?

  Thanks!
  Heidi

  View Comment
  
  
• Unable to Install

  Support May 19th, 2021 @ 3:31 pm
  

  Thanks for your patience. This version is now ready to go and can be found on SugarOutfitters: https://www.sugaroutfitters.com/orders

  Please let me know if you have any trouble with installation.

  Best,
  Heidi

  View Comment
  
  
• Unable to Install

  Support May 17th, 2021 @ 2:56 pm
  

  Happy to help. We're working on getting this version ready. I'll follow up again with you once I have it ready to install.

  In the meantime, I've extended your trial by 2 weeks to ensure you have time to test the integration once the latest version is ready to be installed.

  Thanks!
  Heidi

  View Comment
  
  

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