• Erros in sugarcrm.log

  Support March 21st, 2019 @ 3:18 pm
  

  Hi Sylvain,

  No worries. Thanks for sending that along. We're working on a solution and will follow up again shortly.

  Best,
  Heidi

  View Comment
  
  
• Sugar Target List limit

  Support March 21st, 2019 @ 3:18 pm
  

  Hi Jonathan,

  Thanks for reaching out. To clarify, it sounds like you are trying to add contacts to a Target List using the Select from Reports options, as shown here: https://d.pr/free/i/rYoaK2 is that correct?

  Besides the workaround suggested by Sugar, you could use out SugarChimp to populate the list automatically with all of your contacts. You can see this option by navigating to Admin > Sync Settings. If you select the list you're syncing and proceed to step 3, you'll can select the second option down, as shown here: https://d.pr/free/i/TGR0f7. With this option, we'd continuously add contacts to the Target List in the background.

  If you have various Target Lists going trying to separate contacts, you could then use our Field Mapping features to bring Sugar fields to Mailchimp. Using Mailchimp's segmenting features would enable you to narrow down your list to send campaigns. More information on field mapping and Mailchimp's segmenting features are below:

  https://fanaticallabs.zendesk.com/hc/en-us/articles/360021123112-Sync-CRM-fields-to-Mailchimp
  https://mailchimp.com/help/getting-started-with-segments/

  Please let me know if you have any further questions!

  Best,
  Heidi

  View Comment
  
  
• Erros in sugarcrm.log

  Support March 16th, 2019 @ 6:45 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Heidi
  Fanatical Labs Support

  View Comment
  
  
• Can't sync Sugar data to MailChimp

  Support March 15th, 2019 @ 1:34 pm
  

  Happy to help! Under Pending to Mailchimp within the Health Status page, do the numbers ever go down, or are they just growing? It would be helpful if you could send along a screenshot of both your Health Status page as well as the Schedulers page to mailchimp@fanaticallabs.com.

  Additionally, we have a hidden page to show the batches we are sending to Mailchimp. To access it from the Health Status page, change the url from "/health-status" to "/adminbatches". Click through some of the recent batches to see if there are any with errors. If so, can you download them and send them along to us in the above email?

  Thanks for your help in troubleshooting.

  Best,
  Heidi

  View Comment
  
  
• Information not syncing from Mail Chimp to Sugar CRM

  Support March 12th, 2019 @ 7:18 pm
  

  Thanks for sending these along. I don't see anything in the logs that would cause an issue syncing. Can you tell me if there was anything different about the contact you most recently added that differed from the original contacts? If you have time, I'd love to look through this together. If you'd like to schedule a time to do that, you can schedule a meeting using the link below:

  Schedule a Meeting
  

  View Comment
  
  
• Erros in sugarcrm.log

  Support March 12th, 2019 @ 6:42 pm
  

  Hi Sylvain,

  Thanks for your patience while I looked further into this. To troubleshoot further, can you put SugarChimp into debug mode and send us the full error? To maintain privacy you can send it to mailchimp@fanaticallabs.com.

  To put SugarChimp into debug mode, follow these directions: Within Sugar Admin, navigate to SugarChimp's Health Status page. Open the console by right-clicking the background and choosing 'inspect'. Find the Console tab, and type in:

  SUGAR.App.api.call('CREATE',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{});

  You can return SugarChimp to it's normal logger level by using the command below:

  SUGAR.App.api.call('CREATE',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{});

  We'd like to take a look at the full log to see if something is failing or broken.

  Thanks for your help in troubleshooting.

  Best,
  Heidi

  View Comment
  
  
• Fatal Errors in Sugarcrm log - could not find a subdomain_config_mapping config

  Support March 12th, 2019 @ 3:39 pm
  

  Hi Ram,

  Thanks for your patience. We've resolved this issue. You can download the most recently version on your Purchases page and install on Sugar. Once you do, this fatal error should no longer appear for you.

  Please let me know if you have any further trouble!

  Best,
  Heidi

  View Comment
  
  
• Schedulers Failing in CRON run due to Syntax error in SugarChimp 8.3.1

  Support March 12th, 2019 @ 2:46 pm
  

  Hi! Thanks for sending this along. This issue has been corrected on the most recent version of SugarChimp, which is 8.3.1i. The newest version is available on under Purchases if the version is needing to be updated.

  Please let me know if you have any further trouble.

  Best,
  Heidi

  View Comment
  
  
• syntax error after updating to SugarChimp 8.3.1

  Support March 12th, 2019 @ 2:44 pm
  

  Thanks for this. This issue has been corrected on the most recent version of SugarChimp, which is 8.3.1i. If you're on 8.3.1i, this version should include this fix.

  Please let me know if you're still having any issues.

  Best,
  Heidi

  View Comment
  
  
• syntax error after updating to SugarChimp 8.3.1

  Support March 11th, 2019 @ 4:06 pm
  

  Thanks for sending this along. Can you try running a Repair & Rebuild? You can do this by following the steps here:

  https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Performing_a_Quick_Repair_and_Rebuild/#Steps_to_Complete

  If the issue still continues, can you open the console and view any errors that appear when you navigate to the page? The steps for completing this are below:

  1. From within Sugar Admin, right click Inspect anywhere on the page. (If you're not using Chrome, you can find instructions for opening the console here: https://javascript.info/devtools)
  2. Click Console along the top.
  3. Navigate to the page and view any errors that appear in the console. Screenshot the errors as well as the errors that appear in the Network tab. You can send those along to us at mailchimp@fanaticallabs.com.

  Thanks for working through this issue!

  Best,
  Heidi

  View Comment
  
  
• Erros in sugarcrm.log

  Support March 11th, 2019 @ 1:53 pm
  

  Hi Sylvain,

  Thanks for reaching out. Can you tell me the version of SugarChimp you're using? You can see this information by navigating to Health Status from within the Administration page.

  In addition to the error below, are your clients seeing any performance issues with SugarChimp or have you just noticed this error?

  Thanks,
  Heidi

  View Comment
  
  
• syntax error after updating to SugarChimp 8.3.1

  Support March 11th, 2019 @ 4:11 am
  

  It looks like you briefly had the updated version installed, but for some reason you're now running an older version. Can you navigate to the Health Status? If so, can you tell me the version that appears for you?

  Thanks,
  Heidi

  View Comment
  
  
• Information not syncing from Mail Chimp to Sugar CRM

  Support March 11th, 2019 @ 4:07 am
  

  Hi Morgan,

  Thanks for sending this along. Can you confirm the webhooks that appear in your Mailchimp list is the same as the webhook that appears on the Health Status page? You can find the webhook in Mailchimp by navigating to the list you're syncing, clicking Settings and selecting Webhooks. The webhooks should match exactly.

  Additionally, can you tell me if there are certain fields not being synced (such as fields you've mapped) or are contacts themselves not being synced.

  Finally, can you send along your Sugar logs so I can take a closer look? To do this, navigate to System Settings within Admin and click View Log at the bottom. You'll then click All to view the log. You can copy/paste the text that appears into a text file and send it to mailchimp@fanaticallabs.com.

  Thanks for your help in troubleshooting!

  Heidi

  View Comment
  
  
• SugarChimp fatal errors in sugarcrm.log -- not finding list all of the sudden

  Support March 10th, 2019 @ 4:47 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Heidi
  Fanatical Labs Support

  View Comment
  
  
• syntax error after updating to SugarChimp 8.3.1

  Support March 10th, 2019 @ 4:47 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Heidi
  Fanatical Labs Support

  View Comment
  
  
• Information not syncing from Mail Chimp to Sugar CRM

  Support March 8th, 2019 @ 3:00 pm
  

  Wonderful, Morgan! I'm glad you were able to get it fixed.

  We do send out emails about updates, they usually go the email address we have on file. I don't show that your email address is on our list, so I'll subscribe you to ensure you get updates going forward.

  Please let me know if you encounter any further issues!

  Best,
  Heidi

  View Comment
  
  
• Information not syncing from Mail Chimp to Sugar CRM

  Support March 7th, 2019 @ 2:06 pm
  

  Hi Morgan,

  Thanks for reaching out. Can you send a screenshot of the Health Status page so I can take a closer look? If you'd like to send that through email you can send it in a new email to mailchimp@fanaticallabs.com.

  Thanks for your help in troubleshooting.

  Best,
  Heidi

  View Comment
  
  
• syntax error after updating to SugarChimp 8.3.1

  Support March 6th, 2019 @ 3:54 pm
  

  Thanks for reaching out! It looks like this was an error on our end. We've updated SugarOutfitters with an updated package. Can you try downloading the new package from SugarOutfitters and uploading it again?

  Please let me know if you still have any trouble.

  Best,
  Heidi

  View Comment
  
  
• SugarChimp fatal errors in sugarcrm.log -- not finding list all of the sudden

  Support March 6th, 2019 @ 3:52 pm
  

  Hi Freddy,

  Thanks for reaching out. It sounds like Sugar is trying to reaching Mailchimp, but it's not connecting to the account as expected. To resolve this I recommend following the directions below:

  1. Update to the most recent version of SugarChimp: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-latest-version-of-SugarChimp
  2. Reconnect your Mailchimp account: https://fanaticallabs.zendesk.com/hc/en-us/articles/360023586932-Reconnect-Mailchimp-to-Sugar-After-Update-to-8-3-1

  Please let me know if this doesn't resolve the issue for you.

  Best,
  Heidi

  View Comment
  
  
• Fatal Errors in Sugarcrm log - could not find a subdomain_config_mapping config

  Support March 6th, 2019 @ 5:12 am
  

  Hi Ram,

  Thanks for reaching out. It looks like this is an error in how the line is being reported as it should appear as "debug" instead of as "fatal". Everything should work as normal (as it sounds like you're experiencing). I've asked Chad to take a closer look into this so a new version can address this issue. Once I have a new package for you, I'll follow up again.

  Best,
  Heidi

  View Comment
  
  

Fanatical Labs has not rated any add-ons.

Fanatical Labs has not verified any add-ons.

Fanatical Labs has not created any Wanted Add-ons.