• Configured Webhook

  Support March 27th, 2020 @ 4:49 pm
  

  Just wanted to follow up and close this ticket out as well as were able to troubleshoot further through email. We determined we can reduce the number of requests being sent by unchecking the 'via the API' checkbox and clicking Update. This will ensure data still makes it to Sugar and should resolve the error mentioned by Mailchimp.

  Please let us know if you need anything further!

  Best,
  Heidi

  View Comment
  
  
• New installation

  Support March 23rd, 2020 @ 9:52 pm
  

  Thanks for reaching out. You should be able to install and use SugarChimp with a trial of SugarCRM but there may be limited functionality depending on the features that SugarCRM has in place during your trial.

  I see you also emailed about this issue, so I'll follow up there to see if you're having any trouble installing or using SugarChimp.

  Best,
  Heidi

  View Comment
  
  
• Configured Webhook

  Support March 23rd, 2020 @ 9:19 pm
  

  Happy to help. To confirm, is the URL for a live instance of Sugar or is it for a staging/dev environment? Can you forward the email you received to mailchimp@fanaticallabs.com so I can take a closer look?

  Thanks,
  Heidi

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• SugarChimp sync not working

  Support March 11th, 2020 @ 9:22 pm
  

  I just wanted to quickly follow up on this case. Through email we discovered that it sounded like none of the Sugar schedulers were running as they should. After checking in with your Sugar administrators and updating to the latest version, please let me know if you have any further trouble! If so, we'll need to put the integration into debug mode and grab some more detailed Sugar logs to identify the issue. I'll go ahead and close this case for now, but please reach out if the issue has continued.

  Best,
  Heidi

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• Bounced email still mark as valid on Sugar

  Support March 11th, 2020 @ 9:07 pm
  

  Just wanted to quickly follow up on this case since we worked through the issue on email. As a reminder, we updated to the latest version. I'll go ahead and close this ticket for now, but please let me know if any further issues are found.

  Best,
  Heidi

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• Error: Unable to retrieve MailChimp Lists

  Support March 11th, 2020 @ 9:06 pm
  

  I just wanted to quickly follow up on this issue since we worked through email to resolve. I'm going to go ahead and close this ticket, but please let me know if they are having any trouble.

  Best,
  Heidi

  View Comment
  
  
• Adding 'Customers' to a Target List

  Support March 10th, 2020 @ 3:29 pm
  

  Happy to help! Adding records to the Target List can be done manually or by a report. When you navigate to the Target List, you'll see the option to add records by using the drop-down on the right hand side, as shown here: https://d.pr/i/7H4F8s

  More information can be found here: https://support.sugarcrm.com/Knowledge_Base/Campaigns_Target_Lists/Populating_a_Target_List/

  If you want to walk through the integration together, feel free to schedule some time here: https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

  Please let me know if you have any further questions.

  Best,
  Heidi

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• Mapping "Tags" field between Sugar CRM and Mailchimp

  Support March 3rd, 2020 @ 10:53 pm
  

  Hi Pratik,

  Thanks for reaching out on this. Apologies for the confusion. When I saw this response, I was able to open the ticket back up to ensure you got your answer. I've gone ahead and responded in ticket #4331 so I'll close this ticket, but please let me know if you have any further questions.

  Best,
  Heidi

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• Mapping "Tags" field between Sugar CRM and Mailchimp

  Support March 3rd, 2020 @ 10:53 pm
  

  Hi Pratik,

  Currently there's not a good way to sync Sugar tags. We typically recommend creating different fields for the data you're looking to sync to Mailchimp.

  In theory you could create a calculated text field to pull the data to Mailchimp that way, but the limitation there is that Sugar will only save the latest tag so it won't work effectively for most situations when you might want to sync multiple tags.

  Please let me know if you have any further questions.

  Best,
  Heidi

  View Comment
  
  
• Mapping "Tags" field between Sugar CRM and Mailchimp

  Support March 3rd, 2020 @ 6:51 pm
  

  Hi Pratik,

  Thanks for reaching out. Because Mailchimp treats tag fields a bit differently than other merge fields, they currently aren't able to be synced between Sugar and Mailchimp. I can see why this feature would be helpful and it's something we're looking into for the future. If this is a feature we implement at some point, I'll be sure to follow back up with you to let you know.

  Please let me know if you have any further questions.

  Best,
  Heidi

  View Comment
  
  
• Sugar 9.3.0 supported version

  Support March 2nd, 2020 @ 4:10 pm
  

  Hi Vlad,

  Thanks for reaching out and bringing that to our attention. The latest version of Fanatically Zen to support 9.3 is now available. Please let me know if you have any trouble getting it installed.

  Best,
  Heidi

  View Comment
  
  
• Mail Chimp not syncing to Sugar CRM

  Support February 20th, 2020 @ 12:51 am
  

  Just wanted to quickly follow up on this case. We discovered that the records not syncing to Sugar were being added from another Mailchimp integration. As a result we re-selected 'via the API' and new contacts were created again in the CRM. Closing this ticket out, but please feel free to reach back out if you needed anything further.

  Thanks,
  Heidi

  View Comment
  
  
• Lots of errors in the log and trouble deleting Target List after upgrade

  Support February 19th, 2020 @ 4:07 pm
  

  Just wanted to quickly follow up here. It looks like this may not be an issue related to SugarChimp. Closing this ticket out for now, but please let us know if you need us again in the future.

  Best,
  Heidi

  View Comment
  
  
• Locked synchronization for high load volume

  Support February 13th, 2020 @ 10:10 pm
  

  Thanks for sending those along. It looks like these are access logs. Can you send along the error logs as well?

  Can you tell me if you have any other integrations connected to Mailchimp? If not, we can reduce the number of incoming requests by turning off 'via the API' for the Mailchimp list you're syncing. Here are the steps for doing that:

  1. From within your Mailchimp audience, click Settings
  2. Select Webhooks
  3. Click Edit
  4. At the bottom of the page click Edit and then click Update to save

  If that doesn't help reduce the load, it might make sense to jump on a call so you can walk through what you're seeing. You can schedule a call using this link: https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

  Thanks for helping to troubleshoot this issue.

  Best,
  Heidi

  View Comment
  
  
• Fanatical Zendesk Dashboard Error

  Support February 11th, 2020 @ 7:00 pm
  

  Sorry you're still having trouble! I'm happy to chat. You can schedule a call using this link: https://calendly.com/fanaticallabs_support/fanatically-zen-support-meeting

  Thanks,
  Heidi

  View Comment
  
  
• Fanatical Zendesk Dashboard Error

  Support February 11th, 2020 @ 5:51 pm
  

  Apologies for the confusion! Yes, these steps are done within Sugar. I'll modify the steps below to indicate this:

  1. Navigate to Sugar Admin and scroll to the bottom
  2. Click on Zendesk Configuration
  3. From Zendesk Configuration, right click anywhere on the page and select "Inspect".
  4. Click Console at the top of the page.
  5. Copy/paste the following into the console and press Enter:
     SUGAR.App.api.call('create',SUGAR.App.api.buildURL('FanaticalZendesk/setting/zendesk_default_subdomain'),{key:'zendesk_default_subdomain',value:'newsubdomaingoeshere'},{})
  6. Click on Connect (step 3)
  7. Confirm your sub-domain and click to connect, as shown here: https://d.pr/i/tFy2h0 (even if it says you're already connected)

  That should take care of the issue you're encountering but let me know if it doesn't. If needed, you can also schedule a time to walk through these steps together using the link below:

  https://calendly.com/fanaticallabs_support/fanatically-zen-support-meeting">Schedule a Support Meeting

  Best,
  Heidi

  View Comment
  
  
• Installation breaks Quotes list items Sugar 8

  Support February 11th, 2020 @ 5:46 pm
  

  Thanks for this response. Yes, the logs should give us more insight into what's happening and help us determine the underlying issue.

  Thanks,
  Heidi

  View Comment
  
  
• Fanatical Zendesk Dashboard Error

  Support February 11th, 2020 @ 2:39 am
  

  Happy to help. Yes, you'll reconnect by clicking Step 3 (the Connect step) of Zendesk configuration, as shown here: https://d.pr/i/xIvHab

  In regards to the error you're getting, can you confirm that the drop-down under the Console tab reads "top" as shown here: https://d.pr/i/JFaq1e ?

  If so, can you send a screenshot of what you're encountering to zendesk@fanaticallabs.com so I can take a closer look?

  Thanks,
  Heidi

  View Comment
  
  
• Locked synchronization for high load volume

  Support February 10th, 2020 @ 10:26 pm
  

  Hi Valentina,

  Thanks for your patience. Can you tell me the kinds of errors you were getting when the system was overloaded? If you have a copy of the PHP and Apache logs it might be helpful for us to take a closer look. You can send that to mailchimp@fanaticallabs.com.

  Can you also tell me what the memory limit is for this server?

  Thanks,
  Heidi

  View Comment
  
  
• Installation breaks Quotes list items Sugar 8

  Support February 10th, 2020 @ 8:40 pm
  

  Thanks for reaching out. We haven't heard any other reports of this issue and the integration shouldn't impact the Quotes module. Can you try running a Quick Repair and Rebuild (directions found here: https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Performing_a_Quick_Repair_and_Rebuild/) to see if the issue still happens? If so, can you send along your Sugar Logs so I can take a closer look? The steps for gathering these are below:

  1. From Sugar Admin, click System Settings
  2. Click View Logs at the bottom of the page
  3. Click All. Copy/paste what appears into a .txt file and send it over to us at mailchimp@fanaticallabs.com

  Thanks for your help in troubleshooting.

  Best,
  Heidi

  View Comment
  
  

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