• Unable to connect to MailChimp

  Support November 13th, 2019 @ 8:26 pm
  

  Thanks! I'm taking a closer look and will follow back up.

  Best,
  Heidi

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• Unable to connect to MailChimp

  Support November 13th, 2019 @ 5:56 pm
  

  Hi Jonathan,

  Thanks for reaching out. You should be directed to our Sync Settings page (#SugarChimp/layout/sync).

  Do you have a firewall in place? If you navigate directly to the Sync Settings page, do you have the ability to setup or modify lists?

  Can you also send along your CRM logs so I can see if any other errors appear? You can find this by navigating to Sugar Admin and clicking System Settings. You'll then click View Log at the bottom of the page and click All at the top. Copy/paste the text that appears and send it along to mailchimp@fanaticallabs.com.

  Thanks for your help in troubleshooting.

  Best,
  Heidi

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• How to mass delete activities

  Support October 24th, 2019 @ 4:17 pm
  

  Apologies! I missed a table. Here are the tables again in full:

  sugarchimpactivity
  sugarchimpactivity_accounts
  sugarchimpactivity_audit
  sugarchimpactivity_contacts
  sugarchimpactivity_leads
  sugarchimpactivity_prospects
  sugarchimpactivity_tasks_1_c

  Let me know if you have any questions!

  Best,
  Heidi

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• How to mass delete activities

  Support October 24th, 2019 @ 4:09 pm
  

  Thanks for this response. If you're looking to remove and delete activities, they can truncate the following:

  sugarchimpactivity_accounts
  sugarchimpactivity_audit
  sugarchimpactivity_contacts
  sugarchimpactivity_leads
  sugarchimpactivity_prospects
  sugarchimpactivity_tasks_1_c

  It's worth noting that truncating will remove all activities. If you only want to remove activities beyond a certain date, you'll want to let Sugar know.

  Let me know if you have any other questions!

  Best,
  Heidi

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• Even after uninstalled, fatal error in sugar log every minute

  Support October 21st, 2019 @ 12:40 pm
  

  Wonderful! Let us know if you need anything further.

  Best,
  Heidi

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• Install issues

  Support October 14th, 2019 @ 4:42 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,

  Fanatical Labs Support

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• How to mass delete activities

  Support October 14th, 2019 @ 4:24 pm
  

  Happy to help! You should be able to reach out to Sugar directly to request they delete activities older than a certain date.

  Let me know if you need anything further!

  Best,
  Heidi

  View Comment
  
  
• Install issues

  Support October 10th, 2019 @ 4:22 pm
  

  Hello Vlad,

  Thank you for reaching out with the detailed notes on the errors you are getting. The notices you are receiving are not inherent in our code, but rather created through Sugar's module installation process. It would take a significant amount of work on our end to remove the php notices, as it stems from our core submodule structure. I do not see us changing the structure at this time, but we will certainly take note of the installation issue as it is not ideal for partners and developers. I apologize for the inconvenience.

  Kind Regards,
  Jon

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• Even after uninstalled, fatal error in sugar log every minute

  Support October 10th, 2019 @ 12:08 pm
  

  Thanks for this response. It sounds like the uninstallation may not have been successful. Can you try installing the latest version of SugarChimp and then running the uninstallation again to see if that enables you to successfully uninstall? I've sent an email with the link to the latest version.

  Thanks,
  Heidi

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• Even after uninstalled, fatal error in sugar log every minute

  Support October 9th, 2019 @ 1:46 pm
  

  Happy to help. It looks like you no longer have a subscription to SugarChimp, which is why these errors are appearing. To confirm, are you wanting to remove the integration or are you wanting to restart your subscription?

  Thanks,
  Heidi

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• Does SugarChimp ever use information from other lists?

  Support September 23rd, 2019 @ 9:05 pm
  

  If a record is marked as unsubscribed in Mailchimp, it will be marked as opted out in SugarCRM. If a record is marked as cleaned in Mailchimp, it will be marked as invalid in Sugar. Emails that are marked cleaned by Mailchimp cannot be re-added to the same Mailchimp Audience.

  If an abuse report is received, Mailchimp moves the record out of your active audience. More information can be found here: https://mailchimp.com/help/about-abuse-complaints/ . I checked in with Mailchimp about it and it sounds like once they're moved from your active audience, they're deleted. This will remove this record from the Target List in Sugar.

  Please let me know if you have any other questions.

  Best,
  Heidi

  View Comment
  
  
• How does SugarChimp know when a message is sent to a contact?

  Support September 21st, 2019 @ 4:43 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,

  Fanatical Labs Support

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• HTTP: 500 Internal Server Error

  Support September 21st, 2019 @ 1:18 pm
  

  Happy to help. Can you try completing a Quick Repair & Rebuild and see if the issue continues for you? Steps for completing this can be found here: https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Performing_a_Quick_Repair_and_Rebuild/#Steps_to_Complete

  Let me know if that doesn't resolve things and we can troubleshoot further.

  Best,
  Heidi

  View Comment
  
  
• Issue getting Mailchimp records in CRM leads module

  Support September 20th, 2019 @ 2:39 pm
  

  I just wanted to quickly follow up on this ticket since it looks like we were able to get things working through email. I'm going to close this ticket out, but please reach out should you have any further questions.

  Best,
  Heidi

  View Comment
  
  
• Does SugarChimp ever use information from other lists?

  Support September 19th, 2019 @ 3:55 pm
  

  Only lists that are synced have data passed back to Sugar. To ensure all data gets synced from Mailchimp to Sugar, you can sync all lists.

  It is worth noting that Mailchimp also doesn't unsubscribe or clean an email from one audience to the next. In other words, Mailchimp treats all audiences in your account independently. You can read more about that here: https://mailchimp.com/help/about-unsubscribes/

  Please let me know if you have further questions!

  Best,
  Heidi

  View Comment
  
  
• Update

  Support September 18th, 2019 @ 7:31 pm
  

  Hi Gail,

  Happy to help! You can download the latest version of SugarChimp from your Orders page on SugarOutfitters and then upload the entire zip file to the Module Loader in Sugar.

  Ful instructions can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-Latest-Version-of-SugarChimp

  Let me know if you have any trouble with this process.

  Best,
  Heidi

  View Comment
  
  
• HTTP: 500 Internal Server Error

  Support September 18th, 2019 @ 12:42 pm
  

  Awesome; thanks for letting me know.

  Please let us know if you have any further trouble.

  Best,
  Heidi

  View Comment
  
  
• HTTP: 500 Internal Server Error

  Support September 17th, 2019 @ 7:06 pm
  

  Hi Melody,

  Thanks for reaching out. To confirm, it looks like you're currently on 9.2.0a, is that correct? (You can see this from your Health Status page.) Our developer released some more recent updates so our latest version is 9.2.0b.

  Can you follow the steps below and let me know if you continue to get these errors:

  1. Upload the latest SugarChimp version (the latest version on SugarOutfitters is currently 9.2.0b)
  2. Navigate to Sugar's Admin page and click Repair.
  3. Click Quick Repair and Rebuild.
  4. Navigate back to Sugar Admin and click Repair.
  5. Click Rebuild Relationships. This will just say done.

  Let me know if you continue to get errors once you walk through the above steps. Thanks for your help in solving this issue!

  Best,
  Heidi

  View Comment
  
  
• Followon from #4209 - Still not syncing MailChimp activity in the main pane of Sugar.

  Support September 17th, 2019 @ 4:26 pm
  

  Happy to help. It might help to see Sugar logs related to this process and put SugarChimp into debug mode. Can you follow the steps below and send the logs to us via email?

  Send us logs via email, put in debug, send campaign, send logs..
  1. From within SugarChimp's Health Status page, right click on your browser and select "Inspect".
  2. Switch to the "Console" tab, and then paste the following text:
  SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug')
  3. Send a test campaign and wait 15-20 minutes.
  4. Navigate to the Sugar Logs (Sugar Admin > System Settings > View Logs > All) and copy/paste the logs that appear into a .txt file
  5. Send those along to us at mailchimp@fanaticallabs.com

  When completed, you can return the logger level to normal by pasting the following into the Console tab:
  SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{})

  Please let me know if you have any trouble with the above process.

  Thanks,
  Heidi

  View Comment
  
  
• How does SugarChimp know when a message is sent to a contact?

  Support September 17th, 2019 @ 4:03 pm
  

  Hello John,

  When we receive a Campaign webhook from Mailchimp, the integration reaches out to Mailchimp on the next scheduler run to grab all subscribers attached to the Campaign. We continue to match via the Email Address, along with those attached to the synced list. I hope that clears everything up for you.

  Is there something not working with the integration that you are needing help with? Let me know how we can help.

  Thanks,
  Jon

  View Comment
  
  

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