Why Fanatical Labs? Because we are fanatical about creating easy to install, easy to use solutions and fanatical about helping you with getting your job done. Try our add-ons out and you will see what we mean by that.
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Support January 18th, 2019 @ 3:59 pm
Hi Sylvain,
Thanks for your patience. I'm including the correct link below:
https://fanaticallabs.zendesk.com/hc/en-us/articles/360022146071
Please let me know if you have further questions.
Best,
View Comment
Heidi
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Support January 18th, 2019 @ 12:28 pm
Hi Sylvain,
Let me gather than information and I'll follow back up shortly.
Best,
View Comment
Heidi
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Support January 18th, 2019 @ 12:24 pm
Sylvain,
Thanks for letting me know the dashlet is now working. The SmartList is something we do behind the scenes to sync all your contacts, leads, or targets to a specific Target List.
When you set up a list to sync, if you have the Basic plan only the records on a Target List will be synced to Mailchimp. However, if you have the Professional or Ultimate plan, you have the option of syncing all contacts, targets, or leads even if they aren't on a Target List. This means you don't need to manually maintain the Target List and gives you a more hands off approach to syncing your records.
We use the term SmartList to describe the behind the scenes work SugarChimp does when you use the feature described above in the Professional or Ultimate plans.
Please let me know if you have any further questions!
Best,
View Comment
Heidi
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Support January 17th, 2019 @ 5:05 pm
Thanks for reaching out. Can you tell me the version of SugarChimp you're using? You can see this information by navigating to Health Status from within the Administration page.
Can you also try clicking on the gear and refreshing the dashlet? Please let me know if refreshing changes this view for you.
Thanks for your help in troubleshooting!
Best,
View Comment
Heidi
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Support January 17th, 2019 @ 5:03 pm
Hi! Thanks for reaching out. Being behind VPN can affect the incoming webhooks from Mailchimp such that Mailchimp updates aren't able to make it back to Sugar. You can see potential solutions we recommend here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004573992-Privacy-Network-Security
You can also investigate the settings required for SugarChimp to work as desired here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360016251832-Common-Installation-Issues
Can you tell me if the integration had ever previously sent data from Mailchimp to Sugar or is this issue a new one?
Thanks,
View Comment
Heidi
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Support January 17th, 2019 @ 2:13 pm
Hi Heigine,
Thanks for letting me know and no worries at all. I'll cancel the meeting for today. We've recently updated our links, so I'm including the updated meeting link below to schedule:
Best,
View Comment
Heidi
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Support January 16th, 2019 @ 9:13 pm
Hi Justice,
Thanks for reaching out. Once you migrate from SugarCRM to SuiteCRM, you can simply download the SugarChimp version "for SuiteCRM" directly on SugarOutfitters and upload it into SuiteCRM. You can see prior orders by logging in and navigating here: https://www.sugaroutfitters.com/orders
From there, you will retain your existing license key.
Please let me know if you need anything further.
Best,
View Comment
Heidi
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Support January 16th, 2019 @ 2:40 pm
Hi! I just wanted to check in on this issue to see if you're still experiencing trouble. If so, can you tell me more specifically what's broken? We're happy to troubleshoot further, if needed.
Best,
View Comment
Heidi
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Support January 16th, 2019 @ 2:11 pm
Hi Victor,
I just wanted to check in to see if you were still having any trouble. I'm happy to troubleshoot further if needed!
Best,
View Comment
Heidi
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Support January 16th, 2019 @ 2:03 pm
Hi Jean-Baptiste,
I just wanted to follow up here to see if you are still having any trouble. Please let me know and I'll be happy to help further!
Best,
View Comment
Heidi
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Support January 16th, 2019 @ 2:00 pm
Hi Laura,
Thanks for this response. It definitely sounds like you're syncing isn't working the way it should. To troubleshoot this issue, can you take a screenshot of the Health Status page and send it along? You can find this by clicking on Administration then scrolling to the bottom of the page and clicking Health Status.
From there, can you also take a screenshot of what appears on the Schedulers page? From the Health Status page, you can click "view scheduler" at the top of the page to see the intervals and times of the last scheduled runs.
If you want to send these via email, you can send them to support@sugarchimp.com.
Thanks for your help in troubleshooting!
Best,
View Comment
Heidi
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Support January 15th, 2019 @ 7:08 pm
Awesome!
Let us know if anything further gives you trouble.
Best,
View Comment
Heidi
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Support January 15th, 2019 @ 5:45 pm
Happy to help! To clarify, have your fields ever synced from Sugar to Mailchimp?
One of the most common reasons field mapping doesn't work is that the merge field types aren't compatible or a merge field in Mailchimp is marked as required, but data isn't entered in Sugar. Can you tell me the type of fields you're attempting to sync? If needed, you can see more information on field mapping below:
https://fanaticallabs.zendesk.com/hc/en-us/articles/360021123112-Sync-CRM-fields-to-Mailchimp
Additionally, can you send a screenshot of what appears on your Health Status page? You can send this privately, if desired, to support@sugarchimp.com.
Thanks for your help in troubleshooting.
Best,
View Comment
Heidi
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Support January 15th, 2019 @ 4:47 pm
Hi Laura,
I just wanted to check in to see if you still needed any assistance. Please let me know if you are still having any trouble syncing; we're happy to help.
Best,
View Comment
Heidi
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Support January 15th, 2019 @ 2:06 pm
Hi Diego,
No need to uninstall the other package. Just install the new version. More instructions on updating your SugarChimp version can be found in the support article below:
https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-latest-version-of-SugarChimp
Please let me know if you encounter any trouble along the way.
Best,
View Comment
Heidi
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Support January 15th, 2019 @ 3:23 am
Sure thing; I'll cancel tonight's meeting and you can reschedule here: https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting
Heidi
View Comment
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Support January 14th, 2019 @ 1:36 pm
Hi John,
Thanks for reaching out. Sorry for the confusion. Looks like this was automatically marked as solved since we hadn't heard back in awhile. Feel free to update the new version and let us know if you encounter further issues.
Best,
View Comment
Heiid
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Support January 12th, 2019 @ 7:14 pm
Hello Jason,
I apologize in the delay in receiving the logs, but I was able to go back in pull them directly from the email you sent in. For whatever reason the email did not get put into our system as expected. In looking at those logs, I see the error here:
12/17/18 15:53:42 [3240][1][FATAL] Job 7849ecfe-023d-11e9-b510-005056bc0af6 (Elasticsearch Queue Consumer) failed in CRON run
12/17/18 15:54:51 [4408][1][FATAL] An exception occurred while executing 'DELETE FROM fts_queue WHERE (id IN (?, ?, ?, ?, ?, ?, ........ (goes for a long time)
SQLSTATE [IMSSP, -52]: Tried to bind parameter number 2101. SQL Server supports a maximum of 2100 parameters.
12/17/18 15:54:52 [4408][1][FATAL] Job 787a0560-023d-11e9-bdf2-005056bc0af6 (Elasticsearch Queue Consumer) failed in CRON run
Mon Dec 17 15:55:41 2018 [4516][be9032c9-dd1d-73cc-2e6d-5970da8d85de][FATAL] Elasticsearch request failure: MapperParsingException[Analyzer [gs_analyzer_string] not found for field [gs_string]]
Mon Dec 17 15:55:41 2018 [4516][be9032c9-dd1d-73cc-2e6d-5970da8d85de][FATAL] Exception in Controller: Elastica\Exception\ResponseException: MapperParsingException[Analyzer [gs_analyzer_string] not found for field [gs_string]] in E:\sugarcrm\vendor\ruflin\elastica\lib\Elastica\Transport\Http.php:159
Stack trace:0 E:\sugarcrm\vendor\ruflin\elastica\lib\Elastica\Request.php(171): Elastica\Transport\Http->exec(Object(Elastica\Request), Array)
1 E:\sugarcrm\vendor\ruflin\elastica\lib\Elastica\Client.php(621): Elastica\Request->send()
2 E:\sugarcrm\src\Elasticsearch\Adapter\Client.php(299): Elastica\Client->request('05d96f31ecf5d47...', 'PUT', Array, Array)
3 E:\sugarcrm\vendor\ruflin\elastica\lib\Elastica\Index.php(496): Sugarcrm\Sugarcrm\Elasticsearch\Adapter\Client->request('05d96f31ecf5d47...', 'PUT', Array, Array)
4 E:\sugarcrm\vendor\ruflin\elastica\lib\Elastica\Type.php(541): Elastica\Index->request('05d96f31ecf5d47...', 'PUT', Array, Array)
5 E:\sugarcrm\vendor\ruflin\elastica\lib\Elastica\Type\Mapping.php(270): Elastica\Type->request('SugarChimp/_map...', 'PUT', Array)
6 E:\sugarcrm\src\Elasticsearch\Index\IndexManager.php(365): Elastica\Type\Mapping->send()
7 E:\sugarcrm\src\Elasticsearch\Index\IndexManager.php(315): Sugarcrm\Sugarcrm\Elasticsearch\Index\IndexManager->sendMapping(Object(Elastica\Type\Mapping))
8 E:\sugarcrm\src\Elasticsearch\Index\IndexManager.php(216): Sugarcrm\Sugarcrm\Elasticsearch\Index\IndexManager->createIndices(Object(Sugarcrm\Sugarcrm\Elasticsearch\Index\IndexCollection), Object(Sugarcrm\Sugarcrm\Elasticsearch\Analysis\AnalysisBuilder), Object(Sugarcrm\Sugarcrm\Elasticsearch\Mapping\MappingCollection), false)
9 E:\sugarcrm\src\Elasticsearch\Index\IndexManager.php(131): Sugarcrm\Sugarcrm\Elasticsearch\Index\IndexManager->syncIndices(Array, false)
10 E:\sugarcrm\src\SearchEngine\Engine\Elastic.php(113): Sugarcrm\Sugarcrm\Elasticsearch\Index\IndexManager->addMappings(Array)
11 E:\sugarcrm\ModuleInstall\ModuleInstaller.php(3543): Sugarcrm\Sugarcrm\SearchEngine\Engine\Elastic->addMappings(Array)
12 E:\sugarcrm\ModuleInstall\ModuleInstaller.php(168): ModuleInstaller->setup_elastic_mapping()
13 E:\sugarcrm\modules\Administration\UpgradeWizard_commit.php(340): ModuleInstaller->install('cache/upgrades/...', true, '7.8.3j')
14 E:\sugarcrm\include\MVC\View\SugarView.php(489): require_once('E:\sugarcrm\mod...')
15 E:\sugarcrm\include\MVC\View\views\view.classic.php(43): SugarView->includeClassicFile('cache/upgrades/...')
16 E:\sugarcrm\include\MVC\View\SugarView.php(152): ViewClassic->display(Array)
17 E:\sugarcrm\include\MVC\Controller\SugarController.php(351): SugarView->process(Array)
18 E:\sugarcrm\include\MVC\Controller\SugarController.php(299): SugarController->processView()
19 E:\sugarcrm\include\MVC\SugarApplication.php(189): SugarController->execute()
20 E:\sugarcrm\index.php(27): SugarApplication->execute()
21 {main}
12/17/18 15:55:49 [1864][1][FATAL] An exception occurred while executing 'DELETE FROM fts_queue WHERE (id IN (?, ?, ..............
SQLSTATE [IMSSP, -52]: Tried to bind parameter number 2101. SQL Server supports a maximum of 2100 parameters.The 80% installation error has been indicative of Elasticsearch issues in the past and it seems to hold true now. Typically, running a full system re-index will work to allow the new module to install. I do not know if the sql server error you are getting will happen during this re-indexing. If not, then I think the module should install correctly afterwards. If it does throw an error, then we'll need to get Elasticsearch able to reindex before installing our module.
You can run the index by going to Admin > Search > Schedule System Index. If it fails the first time, you might be able to remove some modules that you typically do not search in the generic search bar and try to re-index.
Let us know how it goes.
Thanks,
View Comment
Heidi
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Support January 10th, 2019 @ 4:42 pm
It looks like I haven't gotten the email that you sent. No worries, though, we can absolutely schedule a time to screenshare. Please do that by using the link below:
Best,
View Comment
Heidi
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