• Unsubscribe from one Audience, but not the other(s)

  Support June 8th, 2021 @ 1:52 pm
  

  Hi Marco,

  Happy to help. We recommend having as few lists as possible in order to prevent issues like this and to prevent Mailchimp from over-charging. Here is more information about the benefits of having a single master list: https://fanaticallabs.zendesk.com/hc/en-us/articles/360034123332-Benefits-of-Using-a-Master-SugarChimp-List. An alternative to multiple lists is to set up one list with groups which manage the types of communication the contact wants to receive. Mailchimp recommends this approach to manage contact preferences: https://mailchimp.com/help/getting-started-with-groups/

  However, if they still want to proceed with having multiple audiences with duplicate emails, you can adjust SugarChimp's 'globaloptout' configuration. More information on the options for updating this and the steps to do so can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021151672-Advanced-Configuration-Settings

  If you have questions or your customer would like to brainstorm the best way to set up their lists, please let us know and we're happy to help ensure they have what they need to be successful.

  Best,
  Heidi

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• Can connect any more with Sugar Crm

  Support June 3rd, 2021 @ 1:15 pm
  

  Happy to help. Can you send those screenshots to us at zendesk@fanaticallabs.com so I can take a closer look?

  Additionally, did you try to reconnect using the steps found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360019672232-CRM-Data-Not-Displayed-in-Zendesk-App

  Thanks!
  Heidi

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• Problems installing for Sugar version 11.0.0

  Support May 28th, 2021 @ 8:47 pm
  

  Wonderful!

  Let me know if you have further questions as you get things ready.

  Best,
  Heidi

  View Comment
  
  
• Problems installing for Sugar version 11.0.0

  Support May 28th, 2021 @ 7:08 pm
  

  Hi Isaac,

  Thanks for reaching out. It looks like you're attempting to install Fanatically Zen for SuiteCRM. Can you try installing Fanatically Zen for Sugar 11? This can be found by logging in to SugarOutfitters and navigating to your Purchases. The steps for this are below:

  1. Log in to SugarOutfitters
  2. Hover over My Account in the top-right corner and click Purchases

  Please let me know if you still have any trouble installing this version.

  Thanks,
  Heidi

  View Comment
  
  
• New group in Mailchimp - only partially syncing with Sugar records

  Support May 28th, 2021 @ 2:51 pm
  

  Hi Nigel,

  I wanted to check back in. I hadn't gotten these files yet. I'm sending you an email- can you try replying to that email to see if it works?

  Thanks,
  Heidi

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• New group in Mailchimp - only partially syncing with Sugar records

  Support May 21st, 2021 @ 1:16 pm
  

  Hi Nigel,

  Thanks for checking in on this. Apologies for the lack of response, it doesn't look like I got the email on my end. Can you try sending it agin to mailchimp@fanaticallabs.com?

  Thanks!
  Heidi

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• Unable to Install

  Support May 19th, 2021 @ 3:31 pm
  

  Thanks for your patience. This version is now ready to go and can be found on SugarOutfitters: https://www.sugaroutfitters.com/orders

  Please let me know if you have any trouble with installation.

  Best,
  Heidi

  View Comment
  
  
• Unable to Install

  Support May 17th, 2021 @ 2:56 pm
  

  Happy to help. We're working on getting this version ready. I'll follow up again with you once I have it ready to install.

  In the meantime, I've extended your trial by 2 weeks to ensure you have time to test the integration once the latest version is ready to be installed.

  Thanks!
  Heidi

  View Comment
  
  
• New group in Mailchimp - only partially syncing with Sugar records

  Support May 11th, 2021 @ 3:31 pm
  

  Happy to help. Let's take a look at the errors we're getting from Mailchimp. The steps for this are below:

  1. From within Sugar Admin, navigate to SugarChimp's Health Status page
  2. Change the /health-status portion of the URL to /adminbatches
  3. Click Show along the left hand side and see if you have any errored operations
  4. For any errors, click Download Link and send the file that downloads to us at mailchimp@fanaticallabs.com

  Let me know if you need any help with this process.

  Best,.
  Heidi

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• Mapping "Email Marketing Status" field between Sugar CRM and Mailchimp

  Support April 20th, 2021 @ 2:56 pm
  

  Let me know if you have any further questions as you work!

  Best,
  Heidi

  View Comment
  
  
• Mapping "Email Marketing Status" field between Sugar CRM and Mailchimp

  Support April 13th, 2021 @ 3:01 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Heidi
  Fanatical Labs Support

  View Comment
  
  
• Mapping workaround - 1 field in Sugar and 2 fields in MailChimp

  Support April 9th, 2021 @ 4:08 pm
  

  Thanks for reaching out. Fields have a one-to-one relationship which means that only one field can sync to one field in the other platform. In the scenario you describe, it sounds like you are wanting to sync the types of emails that a subscriber would like to receive, is that correct? In these cases, it might make sense to create a Group field in Mailchimp, as found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021150772-Field-Mapping-Using-Mailchimp-Groups and sync it with a multi-select field in Sugar for Updates and/or Research Topics.

  Let me know if you have any other questions or you want more insight into this potential solution.

  Best,
  Heidi

  View Comment
  
  
• Mapping "Email Marketing Status" field between Sugar CRM and Mailchimp

  Support April 9th, 2021 @ 2:31 pm
  

  Hi Pratik,

  Happy to help. The Email Marketing Status field isn't available to sync to Sugar as a custom field. Instead, we use the built-in Sugar email flags. Unsubscribed records are sent to Sugar as Opt Out and cleaned emails are sent to Sugar as Invalid, as shown here: https://d.pr/i/TVih0H.

  Can you tell me if there is data from the Email Marketing Status you are needing that isn't suited by the above solution?

  Thanks for your insight.

  Best,
  Heidi

  View Comment
  
  
• Sugarchimp integration panel not showing after re-enabling Sugarchimp module from Module Loader

  Support April 8th, 2021 @ 1:50 pm
  

  Wonderful! Let me know if you have any further trouble.

  Best,
  Heidi

  View Comment
  
  
• Sugarchimp integration panel not showing after re-enabling Sugarchimp module from Module Loader

  Support April 8th, 2021 @ 3:23 am
  

  Hi Pratik,

  Happy to help. Can you try running a Quick Repair and Rebuild and let me know if that SugarChimp section re-appears for you? Steps for this are below: https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Performing_a_Quick_Repair_and_Rebuild/#Steps_to_Complete

  Please let me know if that doesn't resolve the issue or if you have any further questions as you ensure SugarChimp is working as you desire.

  Thanks,
  Heidi

  View Comment
  
  
• Notify Contact's Assigned Rep When User Unsubscribes Or Email Address Is Cleaned

  Support March 19th, 2021 @ 2:59 pm
  

  Thanks for your patience while I looked further into this and chatted with our developer. I don't see a way to accomplish this via SugarBPM, given that the opt out/invalid status isn't accessible. The only alternative would be to reach out to a Sugar partner to have them build a custom package for you. Since we use the built-in opt-out/invalid flag in Sugar, they would be able to access this information.

  Let me know if you have any further questions!

  Best,
  Heidi

  View Comment
  
  
• Notify Contact's Assigned Rep When User Unsubscribes Or Email Address Is Cleaned

  Support March 9th, 2021 @ 7:02 am
  

  Thanks for confirming. You are correct that the reason for unsubscribing does not get synced from Mailchimp to Sugar.

  In regards to the Process Business Rule, I misread that the email address would be available within this process. It looks like you may not be the only one who would like to access to the email or opt out fields! (Looking here: https://sugarclub.sugarcrm.com/dev-club/f/questions-answers/3860/accessing-email-address-field-in-sugarbpm/18942#18942

  I'll take another look and follow up again if I can think of a solution here.

  Best,
  Heidi

  View Comment
  
  
• Notify Contact's Assigned Rep When User Unsubscribes Or Email Address Is Cleaned

  Support March 5th, 2021 @ 3:47 pm
  

  Great question. Since unsubscribe data is synced from Mailchimp to Sugar, you should be able to create a SugarBPM around this process. SugarChimp uses the built-in Sugar Opt-Out and Invalid fields when someone unsubscribes or their email is marked as cleaned, so your criteria would be based on those fields.

  In researching this a bit further, it looks like email address isn't available within the SugarBPM criteria (shown here: https://d.pr/i/Gm0a5s) so you would need to also pair that with a Process Business Rule (more information here: https://support.sugarcrm.com/Documentation/Sugar_Versions/10.2/Serve/Administration_Guide/SugarBPM/Process_Business_Rules/)

  In terms of other options, Mailchimp does have the ability to send email notifications based on unsubscribes, as shown here: https://d.pr/i/hYcpZ1 but it doesn't include the ability to send notifications only to specific assigned reps.

  Let me know if you have any questions.

  Best,
  Heidi

  View Comment
  
  
• Cleaned emails not synced as invalid

  Support March 2nd, 2021 @ 9:03 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,

  Fanatical Labs Support

  View Comment
  
  

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