• SugarChimp not updating fields that were updated in Sugar After the sync

  Support May 25th, 2020 @ 2:24 pm
  

  Hi Karim,

  I saw you also emailed, so I've responded there. I'm including the steps below from that email, as well:

  1. From within Sugar Admin, navigate to SugarChimp's Health Status page
  2. Queue a re-sync from Sugar to Mailchimp (using the drop-down at the bottom of the page)
  3. After the scheduler runs, change the /health-status portion of the URL to /adminbatches
  4. Click Show along the left-hand side and see if you have any errored operations
  5. For any errors, click Download Link and send the file that downloads as a reply to this email (if they all have errors, you can just send along a few via a reply to your email.)

  Please let me know if you have any trouble.

  Best,
  Heidi

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• User permission backend

  Support May 20th, 2020 @ 3:42 pm
  

  Happy to help. To see Mailchimp activities within SuiteCRM without needing to be an admin, you can use the SugarChimp connector. Information on enabling this connector can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021367691

  Additionally, since the integration is also syncing data to your CRM, you can use the Reports module to pull data as well.

  Please let me know if you have any other questions or you're having difficulty finding the data you team needs.

  Thanks,
  Heidi

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• Issues with Audience loading from Sugar into MailChimp

  Support May 19th, 2020 @ 3:48 pm
  

  Hi Karim,

  It was great to chat with you today and I'm glad we were able to get things up and running. Feel free to reach back out at mailchimp@fanaticallabs.com if you need any further help!

  Best,
  Heidi

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• Issues with Audience loading from Sugar into MailChimp

  Support May 15th, 2020 @ 2:34 pm
  

  Hi Karim,

  Happy to help. In regards to the unsubscribes, can you tell me if these records are on more than one list? Or if any of the lists you're syncing have been deleted or removed?

  Can you tell me more about the records you were expecting to sync, but aren't? Do these records exist in Mailchimp and aren't syncing to Sugar? It is worth noting that if you had records in Mailchimp prior to the SugarChimp integration, you'd need to queue a Mailchimp to Sugar sync to get those records into Sugar. You can see more about this here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021399831

  If you want to schedule some time to talk through this and share your screen, we're happy to hop on a call at any time. Feel free to find a time that works best for you here:

  https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

  Thanks for your help in troubleshooting!

  Best,
  Heidi

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• Seeing "failed to find link for sugarchimpactivity" in sugarcrm.log

  Support May 14th, 2020 @ 3:10 am
  

  Thanks for sending this along. Can you tell me if SugarChimp still appears anywhere within the Module Loader? If you want to send along the full logs as well, you can send those to mailchimp@fanaticallabs.com.

  Thanks,
  Heidi

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• SugarChimp Tables

  Support May 13th, 2020 @ 5:59 pm
  

  Thanks for this. In regards to the sugarchimp_mc_activity, can you tell me if these are old records? Can you also send the license key to mailchimp@fanaticallabs.com so I can take a closer look at their account?

  For those other tables, were you able to update the remove_activities_after_days config to lower the number of days activities are saved? That should reduce the size of those tables.

  Thanks,
  Heidi

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• SugarChimp Tables

  Support May 12th, 2020 @ 6:34 pm
  

  Thanks for reaching out. The sugarchimp_mc_activity table is responsible for holding activities waiting to process into Sugar so they can be viewed within a record. This table shouldn't get long and stay that way. Can you tell me how many records are currently on this table?

  The sugarchimpactivity and sugarchimpactivity_prospects tables are both needed in order to see Mailchimp activities within Sugar. If these tables are too long, we have a configuration to delete activities after a certain amount of days to prevent this table from getting too large. If that's something you'd like to do, I'm including the instructions below:

  1. From within SugarChimp's Health Status page, right-click anywhere on the page and select Inspect.
  2. Click the Console tab
  3. Copy/paste the following into the console and press Enter:
     SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/remove_activities_after_days/90'),{},{});
     (You can set it to any timeframe by simply changing the 90 to whatever timeframe makes sense)

  Please let me know if you have any questions.

  Best,
  Heidi

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• SugarChimp Automated sync not working

  Support May 6th, 2020 @ 7:45 pm
  

  I realized this ticket was still open, even though we resolved the issue through email so I wanted to provide a quick update for anyone following along.

  As a recap of what we chatted about through email, it looks like there was an "unknown" Mailchimp list within the Health Status page. This issue occurs when a Mailchimp audience is archived or deleted. Before deleting an audience in Mailchimp, you can check the Health Status page to see if the audience is syncing with Sugar and either remove the sync or use Sync Settings to sync your list to a new Mailchimp audience. Ideally, you set up your master list and don't need to delete any audiences in general.

  Best,
  Heidi

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• SugarChimp Automated sync wrongly configured

  Support May 4th, 2020 @ 9:02 pm
  

  Happy to help. You can update the sync settings for this audience by navigating to Sync Settings within Sugar Admin. From there you can change from syncing all contacts to only syncing those on a specific Target List. However, since these records are already on the Target List, you'd have the manually remove the records you no longer wish to sync from the Target List.

  I think the simplest path is to remove the sync for this list and begin a new sync. The steps for this are below:

  1. From within SugarChimp's Health Status page, click Remove Sync for the list you no longer wish to sync (this step is important so that you can eventually delete the lists in Mailchimp and Sugar, if needed)
  2. Navigate to Sync Settings to set up your new list
  3. Add your new records to your Target List

  Please let me know if you have any questions on this process or you want to hop on a call to talk it through.

  Best,
  Heidi

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• SugarChimp Automated sync not working

  Support April 29th, 2020 @ 8:22 pm
  

  Happy to help. So that I can take a closer look, can you take a screenshot of your Health Status page and send it to mailchimp@fanaticallabs.com? You can access this by navigating to the Health Status page within the SugarChimp section of your Sugar Admin page. Additionally, can you send a copy of your Sugar logs as well? Steps for this are below:

  1. From within Sugar Admin click System Settings
  2. Click View Log at the bottom of the page
  3. Click All at the top of the page
  4. Copy/paste the text that appears into a text file and send it along to mailchimp@fanaticallabs.com

  Thanks!
  Heidi

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• Configured Webhook

  Support March 27th, 2020 @ 4:49 pm
  

  Just wanted to follow up and close this ticket out as well as were able to troubleshoot further through email. We determined we can reduce the number of requests being sent by unchecking the 'via the API' checkbox and clicking Update. This will ensure data still makes it to Sugar and should resolve the error mentioned by Mailchimp.

  Please let us know if you need anything further!

  Best,
  Heidi

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• New installation

  Support March 23rd, 2020 @ 9:52 pm
  

  Thanks for reaching out. You should be able to install and use SugarChimp with a trial of SugarCRM but there may be limited functionality depending on the features that SugarCRM has in place during your trial.

  I see you also emailed about this issue, so I'll follow up there to see if you're having any trouble installing or using SugarChimp.

  Best,
  Heidi

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• Configured Webhook

  Support March 23rd, 2020 @ 9:19 pm
  

  Happy to help. To confirm, is the URL for a live instance of Sugar or is it for a staging/dev environment? Can you forward the email you received to mailchimp@fanaticallabs.com so I can take a closer look?

  Thanks,
  Heidi

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• SugarChimp sync not working

  Support March 11th, 2020 @ 9:22 pm
  

  I just wanted to quickly follow up on this case. Through email we discovered that it sounded like none of the Sugar schedulers were running as they should. After checking in with your Sugar administrators and updating to the latest version, please let me know if you have any further trouble! If so, we'll need to put the integration into debug mode and grab some more detailed Sugar logs to identify the issue. I'll go ahead and close this case for now, but please reach out if the issue has continued.

  Best,
  Heidi

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• Bounced email still mark as valid on Sugar

  Support March 11th, 2020 @ 9:07 pm
  

  Just wanted to quickly follow up on this case since we worked through the issue on email. As a reminder, we updated to the latest version. I'll go ahead and close this ticket for now, but please let me know if any further issues are found.

  Best,
  Heidi

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• Error: Unable to retrieve MailChimp Lists

  Support March 11th, 2020 @ 9:06 pm
  

  I just wanted to quickly follow up on this issue since we worked through email to resolve. I'm going to go ahead and close this ticket, but please let me know if they are having any trouble.

  Best,
  Heidi

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• Adding 'Customers' to a Target List

  Support March 10th, 2020 @ 3:29 pm
  

  Happy to help! Adding records to the Target List can be done manually or by a report. When you navigate to the Target List, you'll see the option to add records by using the drop-down on the right hand side, as shown here: https://d.pr/i/7H4F8s

  More information can be found here: https://support.sugarcrm.com/Knowledge_Base/Campaigns_Target_Lists/Populating_a_Target_List/

  If you want to walk through the integration together, feel free to schedule some time here: https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

  Please let me know if you have any further questions.

  Best,
  Heidi

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• Mapping "Tags" field between Sugar CRM and Mailchimp

  Support March 3rd, 2020 @ 10:53 pm
  

  Hi Pratik,

  Thanks for reaching out on this. Apologies for the confusion. When I saw this response, I was able to open the ticket back up to ensure you got your answer. I've gone ahead and responded in ticket #4331 so I'll close this ticket, but please let me know if you have any further questions.

  Best,
  Heidi

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• Mapping "Tags" field between Sugar CRM and Mailchimp

  Support March 3rd, 2020 @ 10:53 pm
  

  Hi Pratik,

  Currently there's not a good way to sync Sugar tags. We typically recommend creating different fields for the data you're looking to sync to Mailchimp.

  In theory you could create a calculated text field to pull the data to Mailchimp that way, but the limitation there is that Sugar will only save the latest tag so it won't work effectively for most situations when you might want to sync multiple tags.

  Please let me know if you have any further questions.

  Best,
  Heidi

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• Mapping "Tags" field between Sugar CRM and Mailchimp

  Support March 3rd, 2020 @ 6:51 pm
  

  Hi Pratik,

  Thanks for reaching out. Because Mailchimp treats tag fields a bit differently than other merge fields, they currently aren't able to be synced between Sugar and Mailchimp. I can see why this feature would be helpful and it's something we're looking into for the future. If this is a feature we implement at some point, I'll be sure to follow back up with you to let you know.

  Please let me know if you have any further questions.

  Best,
  Heidi

  View Comment
  
  

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