• Installation Issue

  Support March 29th, 2018 @ 1:38 pm
  

  Hello there,

  I apologize for any issues you might be having. The package ending in "for-SuiteCRM" should work fine for you. It sounds like we may not have completed the installation successfully, even if SuiteCRM is telling us otherwise.

  Is the 500 error only happening when you navigate to a SugarChimp page? Do you have access to the file system on the server? If so, can you email your apache or php log files over to support@sugarchimp.com so we can see what 500 error we were receiving from the server. That will give us a better idea of what is going wrong.

  I look forward to helping you get this figured out soon.

  Kind Regards,
  Jon

  View Comment
  
  
• Sugar Contacts Not Syncing to Mailchimp

  Support March 28th, 2018 @ 8:55 pm
  

  Hello Justice,

  We were able to get on a call and find that the records who were not syncing across were marked as opted out inside of SugarCRM. Once that issue was fixed, the sync worked as expected.

  If you need any help opting many records in at a time, don't hesitate to reach out and we'll help you get that fixed up. I'm going to go ahead and close this case out for now.

  Best Regards,
  Jon

  View Comment
  
  
• Sugar CRM call reminder issue

  Support March 28th, 2018 @ 8:52 pm
  

  Hello Christopher,

  Thank you for reaching out, and I'm sorry for any problems caused here. We have seen a bug in Sugar where custom logic hooks do cause workflows to have issues. However, the most common workaround is to delay your workflow by a minimal amount, so that the logic hook fires, and then the workflow fires.

  Can you try to adjust your legacy workflows to add the delay and see if that fixes your issues?

  Thanks,
  Jon

  View Comment
  
  
• Mailchimp Rating value for calculation

  Support March 28th, 2018 @ 8:29 pm
  

  Hello Monique,

  This is a current limitation in MailChimp's API that makes it unscalable for us to add send activities for automated campaigns. I have reached out just now to MailChimp's API support to see if they have any suggestions or alternatives to fix the issue. I will update you as soon as I hear back from them on a possible solution.

  Thanks,
  Jon

  View Comment
  
  
• Contact - Account Name sync

  Support March 1st, 2018 @ 3:15 pm
  

  Hello David,

  That is great. Thanks for letting me know. I'll close this case out, but if you need anything else don't hesitate to respond here or start a new thread.

  Best Regards,
  Jon

  View Comment
  
  
• Contact - Account Name sync

  Support February 28th, 2018 @ 4:29 pm
  

  Hi,

  The SugarCRM Account name can still be pushed across to MailChimp. So if anyone changes or adds an Account name in Sugar, then it will show up in MailChimp. However, adding a Company in MailChimp will not populate the data in Sugar. So it still can be helpful if you want that data in MailChimp.

  Hopefully that clears up the last 10%!

  Thanks,
  Jon

  View Comment
  
  
• Contact - Account Name sync

  Support February 27th, 2018 @ 5:23 pm
  

  Hello there,

  Thank you for reaching out, this is a good question. Because of the nature of parent-related fields, we do not allow MailChimp to update a Contact's Account data, rather the Account exists or not. For most of our customers, it is just too risky to allow MailChimp to update the Account data.

  In your case, if a new subscriber comes through MailChimp and inputs their Company information, they will not be automatically added to that Account in Sugar. Does that help to answer your question?

  Thanks,
  Jon

  View Comment
  
  
• Pass record type to Mailchimp

  Support February 27th, 2018 @ 3:56 pm
  

  Hello again,

  I'm not sure how I just missed that middle question, but I can certainly answer that for you. We have an endpoint to hit that will enable the Account syncing settings. Once enabled, you will be able to do everything with the Account module that you can with Contacts, Target and Leads. There will just be an additional tab/column for Accounts.

  On Sugar 7, you will need to enable account syncing via the browser console like this:
  1. Log into SugarCRM, go to admin > SugarChimp Configuration
  2. Right click and choose "Inspect Element"
  3. Select the Console tab
  4. Copy and paste the following line of code and hit Enter:

  SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/accountsyncing/enable'),{},{});
  

  After that has run, you should be able to refresh the page, go to the Sync a List step and see your Account syncing option available. Let me know how it goes.

  Thanks!
  Jon

  View Comment
  
  
• Pass record type to Mailchimp

  Support February 26th, 2018 @ 5:19 pm
  

  Hello there,

  We can figure out how to get you what you need here. First, the Target List limitation comes from the Sugar limitation on list view items per page. You can adjust this on the Admin > System Settings > List View Items per page box. This will change all list views for Sugar, so be careful of the performance hit if you raise this number too high. Many of our clients will start synced lists with "0-" to move it to the top of the list a little more gracefully.

  Also, Dropdown fields should be setup to sync by their labels, not by values. Are you syncing from a dropdown type field in Sugar to a dropdown type field in MailChimp? Is the field just a text field in MailChimp? Perhaps that is causing the problem.

  Let me know what you find, we will get it figured out.

  Thanks,
  Jon

  View Comment
  
  
• Mailchimp does not receive new Sugar Contacts into 'Subscribers' - but into a seperate 'Reconfirm' list

  Support February 22nd, 2018 @ 5:49 pm
  

  You should definitely be getting alerted from each response. I'll test this internally and make sure it's doing what it's supposed to do. Thanks for letting us know!

  Thanks!
  Jon

  View Comment
  
  
• Getting Smartlist error on uploading accounts / leads

  Support February 22nd, 2018 @ 4:50 pm
  

  Thanks for getting that to me quickly. The system doesn't seem to let us view the uploaded screenshots. Do you mind sending those over to support@sugarchimp.com?

  I misunderstood on your error above, I did not realize you were seeing that in the error logs. This upload that you're talking about is manually importing new Contacts/Leads into the CRM, or the integration syncing CRM records to MailChimp?

  I want to set the SugarChimp logger to debug mode so we can see what's happening here in more depth. You can change that on the Health Status page. Then, clear your logs, run the import again, and email those logs to support@sugarchimp.com.

  Let me know how that goes.

  Thanks,
  Jon

  View Comment
  
  
• Not all contacts syncing

  Support February 22nd, 2018 @ 4:35 pm
  

  I believe I still have some availability this afternoon, but to ensure we do not double book, can you schedule a time that works for you here: https://calendly.com/fanaticallabs/sugarchimp-support

  If you are able to grab a slot today, I'll update the invitation shortly and give you a link to login to the GoToMeeting.

  Thanks,
  Jon

  View Comment
  
  
• Mail Chimp Causing invalid emails in contacts?

  Support February 22nd, 2018 @ 4:17 pm
  

  Hi Brian,

  I'm going to go ahead and close this case out now. If you still need us to look at this deeper, feel free to setup that meeting from the link above and I'll be happy to hop on a call and look at this together. Let me know if there is anything else I can help with.

  Thanks,
  Jon

  View Comment
  
  
• Report modifications get overwritten

  Support February 22nd, 2018 @ 4:15 pm
  

  Hello again,

  I'm going to close this case out now. Don't hesitate to respond here or start a new support case if there is something else I can help with.

  Kind Regards,
  Jon

  View Comment
  
  
• Mailchimp does not receive new Sugar Contacts into 'Subscribers' - but into a seperate 'Reconfirm' list

  Support February 22nd, 2018 @ 4:13 pm
  

  Hello again,

  I'm going to close this case out now. If you have any more issues feel free to respond to this support case or start a new case up anytime.

  Best Regards,
  Jon

  View Comment
  
  
• Getting Smartlist error on uploading accounts / leads

  Support February 22nd, 2018 @ 4:08 pm
  

  Hello Rik,

  Sorry for your trouble here, I'm glad to help out. First off, what version of php are you currently running? I will see if I can replicate your issue locally. Either way we need to make sure that display_errors are off for your production SugarCRM environment. If you are not the person who setup your SugarCRM environment, then you can probably forward that on to them and they will know how to change the display errors on the server.

  Can tell me what rules you have in place for 'Who gets synced to MailChimp'? SmartList is the piece that is checking records and adding them to the Target List. Also, send me over a screenshot of your admin > Health Status page (in the SugarChimp section). We will get it figured out, let me know what you find.

  Thanks,
  Jon

  View Comment
  
  
• Pass record type to Mailchimp

  Support February 22nd, 2018 @ 3:02 pm
  

  Hello there, I wanted to follow up and see if you had any other questions or concerns about SugarChimp? Is there anything else I can help you with for now?

  Thanks,
  Jon

  View Comment
  
  
• Not all contacts syncing

  Support February 21st, 2018 @ 4:57 pm
  

  Hello there,

  Thanks for reaching out, we'll figure out what's going on. The quickest way to see where the problem is will be to setup a meeting for screensharing here: https://calendly.com/fanaticallabs/sugarchimp-support

  I look forward to talking with you soon.

  Thanks,
  Jon

  View Comment
  
  
• Syncing Target Lists from Sugar with Master Lists in Mailchimp

  Support February 16th, 2018 @ 8:27 pm
  

  Hello Monique,

  I sent an email to you regarding this issue along with the MailChimp Rating sync. I would like to get on a call with you to look at this together to help understand exactly what the problem is here. I believe it is going to be something we can resolve on the call. I look forward to talking with you soon.

  Best Regards,
  Jon

  View Comment
  
  
• SugarChimp sync launches webhooks

  Support February 16th, 2018 @ 5:15 pm
  

  I understand the problem, but just am not sure that our integration should be causing major issues, except in expected situations where we update Sugar from MailChimp. Can we try to get on a call to be sure that we are on the same page with what to expect with SugarChimp and Sugar's web logichooks? If so, you can schedule a call with me here: https://calendly.com/fanaticallabs/sugarchimp-support

  I look forward to hearing back from you. We may or may not be able to fix your issue, I would really like the chance to look at it closer with your technicians before say that we are incompatible.

  Best Regards,
  Jon

  View Comment
  
  

Fanatical Labs has not rated any add-ons.

Fanatical Labs has not verified any add-ons.

Fanatical Labs has not created any Wanted Add-ons.