• Mapping "Email Marketing Status" field between Sugar CRM and Mailchimp

  Support April 20th, 2021 @ 2:56 pm
  

  Let me know if you have any further questions as you work!

  Best,
  Heidi

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• Mapping "Email Marketing Status" field between Sugar CRM and Mailchimp

  Support April 13th, 2021 @ 3:01 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,
  Heidi
  Fanatical Labs Support

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• Mapping workaround - 1 field in Sugar and 2 fields in MailChimp

  Support April 9th, 2021 @ 4:08 pm
  

  Thanks for reaching out. Fields have a one-to-one relationship which means that only one field can sync to one field in the other platform. In the scenario you describe, it sounds like you are wanting to sync the types of emails that a subscriber would like to receive, is that correct? In these cases, it might make sense to create a Group field in Mailchimp, as found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021150772-Field-Mapping-Using-Mailchimp-Groups and sync it with a multi-select field in Sugar for Updates and/or Research Topics.

  Let me know if you have any other questions or you want more insight into this potential solution.

  Best,
  Heidi

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• Mapping "Email Marketing Status" field between Sugar CRM and Mailchimp

  Support April 9th, 2021 @ 2:31 pm
  

  Hi Pratik,

  Happy to help. The Email Marketing Status field isn't available to sync to Sugar as a custom field. Instead, we use the built-in Sugar email flags. Unsubscribed records are sent to Sugar as Opt Out and cleaned emails are sent to Sugar as Invalid, as shown here: https://d.pr/i/TVih0H.

  Can you tell me if there is data from the Email Marketing Status you are needing that isn't suited by the above solution?

  Thanks for your insight.

  Best,
  Heidi

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• Sugarchimp integration panel not showing after re-enabling Sugarchimp module from Module Loader

  Support April 8th, 2021 @ 1:50 pm
  

  Wonderful! Let me know if you have any further trouble.

  Best,
  Heidi

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• Sugarchimp integration panel not showing after re-enabling Sugarchimp module from Module Loader

  Support April 8th, 2021 @ 3:23 am
  

  Hi Pratik,

  Happy to help. Can you try running a Quick Repair and Rebuild and let me know if that SugarChimp section re-appears for you? Steps for this are below: https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Performing_a_Quick_Repair_and_Rebuild/#Steps_to_Complete

  Please let me know if that doesn't resolve the issue or if you have any further questions as you ensure SugarChimp is working as you desire.

  Thanks,
  Heidi

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• Notify Contact's Assigned Rep When User Unsubscribes Or Email Address Is Cleaned

  Support March 19th, 2021 @ 2:59 pm
  

  Thanks for your patience while I looked further into this and chatted with our developer. I don't see a way to accomplish this via SugarBPM, given that the opt out/invalid status isn't accessible. The only alternative would be to reach out to a Sugar partner to have them build a custom package for you. Since we use the built-in opt-out/invalid flag in Sugar, they would be able to access this information.

  Let me know if you have any further questions!

  Best,
  Heidi

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• Notify Contact's Assigned Rep When User Unsubscribes Or Email Address Is Cleaned

  Support March 9th, 2021 @ 7:02 am
  

  Thanks for confirming. You are correct that the reason for unsubscribing does not get synced from Mailchimp to Sugar.

  In regards to the Process Business Rule, I misread that the email address would be available within this process. It looks like you may not be the only one who would like to access to the email or opt out fields! (Looking here: https://sugarclub.sugarcrm.com/dev-club/f/questions-answers/3860/accessing-email-address-field-in-sugarbpm/18942#18942

  I'll take another look and follow up again if I can think of a solution here.

  Best,
  Heidi

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• Notify Contact's Assigned Rep When User Unsubscribes Or Email Address Is Cleaned

  Support March 5th, 2021 @ 3:47 pm
  

  Great question. Since unsubscribe data is synced from Mailchimp to Sugar, you should be able to create a SugarBPM around this process. SugarChimp uses the built-in Sugar Opt-Out and Invalid fields when someone unsubscribes or their email is marked as cleaned, so your criteria would be based on those fields.

  In researching this a bit further, it looks like email address isn't available within the SugarBPM criteria (shown here: https://d.pr/i/Gm0a5s) so you would need to also pair that with a Process Business Rule (more information here: https://support.sugarcrm.com/Documentation/Sugar_Versions/10.2/Serve/Administration_Guide/SugarBPM/Process_Business_Rules/)

  In terms of other options, Mailchimp does have the ability to send email notifications based on unsubscribes, as shown here: https://d.pr/i/hYcpZ1 but it doesn't include the ability to send notifications only to specific assigned reps.

  Let me know if you have any questions.

  Best,
  Heidi

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• Cleaned emails not synced as invalid

  Support March 2nd, 2021 @ 9:03 pm
  

  Hello there,

  We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

  Let me know how I can help.

  Thanks,

  Fanatical Labs Support

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• Cleaned emails not synced as invalid

  Support February 26th, 2021 @ 8:23 pm
  

  Happy to help. We grabbed cleaned emails once every 24 hours. It looks like this campaign was sent yesterday. Can you wait about 24 hours from when this campaign was sent and then look again to see if this email is marked as invalid in Sugar?

  Thanks!
  Heidi

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• MailChimp Error

  Support February 10th, 2021 @ 7:07 pm
  

  I just wanted to check in to see if you were able to update to the latest version we sent through email yesterday.

  Let me know if that resolved the error you were finding.

  Thanks,
  Heidi

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• Errors after removign module

  Support February 8th, 2021 @ 2:59 pm
  

  Thanks for the insight! Let us know if you have any further trouble.

  Best,Heidi

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• Errors after removign module

  Support February 8th, 2021 @ 2:59 pm
  

  Thanks for the insight! Let us know if you have any further trouble.

  Best,
  Heidi

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• Errors after removign module

  Support February 5th, 2021 @ 2:38 pm
  

  Happy to help. To confirm, did you remove it by uninstalling it through the Module Loader or though another method?

  You should be able to search FanaticalZendesk in your codebase and locate the reference. I checked in with our developer who mentioned that it will likely be somewhere in a generated logichook file within the custom folder.

  Let me know if you have any further trouble.

  Best,
  Heidi

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• MailChimp Error

  Support February 4th, 2021 @ 8:06 pm
  

  Thanks again for your patience here. I chatted with our developer about this issue and he's working on a resolution. I'll follow up again as soon as I have more insight and a timeframe.

  Best,
  Heidi

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• MailChimp Error

  Support February 4th, 2021 @ 5:42 pm
  

  Thank you. I'll take a closer look and follow up again shortly.

  Best,
  Heidi

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• MailChimp Error

  Support February 3rd, 2021 @ 10:05 pm
  

  Happy to help. Can you try running a Quick Repair and Rebuild and let me know if that resolves the issue? https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Performing_a_Quick_Repair_and_Rebuild/

  If that doesn't resolve things, let's put SugarChimp into debug mode and grab some logs. Steps for this are below:
  1. From within Sugar Admin, navigate to the Health Status page.
  2. Right-click anywhere on the page and select Inspect.
  3. Switch to the Console tab, and then paste:
  SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{});
  4. Attempt to merge Accounts (or whatever replicates the error you previously saw.)
  5. Send over the logs to mailchimp@fanaticallabs.com. You can get these by following the steps below:

  From Sugar Admin, click System Settings
  Click View Log at the bottom of the page
  Click All at the top of the page
  Copy/paste the text that appears into a .txt file to send to mailchimp@fanaticallabs.com

  1. When completed, you can return the logger level to normal by pasting the following into the Console tab:
     SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{});

  Please let me know if you have any trouble with this process.

  Best,
  Heidi

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• Cancel paid subscription

  Support January 15th, 2021 @ 4:14 pm
  

  Hi Omar,

  Happy to help. We're sorry to see you go, but understand it isn't helpful if you are no longer using Sugar.

  To cancel, you can login http://sugaroutfitters.com and follow the directions below:

  1. Hover over My Account
  2. Click Purchases
  3. Find the order for SugarChimp and click Purchase History
  4. Click Quick Subscription

  Let me know if you have any trouble with this process!

  Best,
  Heidi

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