Enable your support and sales teams by giving them the visibility they need. With this Zendesk and SugarCRM integration your teams will be able to stay up-to-date on all relevant accounts, contacts, and opportunities.
Save Time & Keep Your Entire Team Informed
No longer do you have to click between Sugar and Zendesk to see relevant information. This integration will allow you to see your Sugar Contact, Lead, Account and Opportunity data right from within Zendesk. It will also allow you to view your Zendesk Tickets from within Sugar.
Why use Zendesk?
Zendesk is a platform that helps turn interactions into lasting relationships. As many Sugar customers are finding out themselves, it is a better way to do support for your customers. With Zendesk your team can accept and manage chat messages, phone calls, and emails all in one place.
View Zendesk Tickets In Sugar
Immediately after installing the module and adding the Zendesk Tickets dashlet in Sugar, you can see all of the associated Zendesk Tickets on your Sugar Contacts, Leads, Accounts and Opportunities.
You can filter and sort to get to exactly what you need to see without having to flip back and forth between Sugar and Zendesk. You can click the
View Sugar Data in Zendesk
During the installation process we will automatically install the new Zendesk App to your Zendesk account. The next time you go to Zendesk and look at a Ticket, Person or Organization you will see all of the associated Sugar Contact, Lead, Account and Opportunity we can find from the Sugar side.
Supports Sugar 7 On-Site and On-Demand
If you were previously using a Zendesk integration but it stopped being supported (Sugar 7.5 and above), this is the integration you're looking for. We have created a Zendesk integration that will support the versions the previous integration did not. It is created and supported by the same team that brought you SugarChimp. We're an experienced team that creates reliable solutions and provides great support.
SuiteCRM and Sugar 6 Support is coming soon!
Safe & Secure
This integration was built using the latest Sugar and Zendesk APIs. It uses two-sided OAuth authentication method so Sugar and Zendesk can securely communicate with each other while giving you all the control to revoke access at any time.
Try the Full Solution for Free
Click here to start your free trial. You can use the full solution for a full 30-days. After going through the checkout process you will be provided the license key and download needed to try the product. If you have any questions at all create a support case and we'll help you.
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Let your teams use the best tools for their job. Freshdesk is a fantastic support tool which includes many features such as a support portal for your clients. SugarCRM is great for sales. This integration makes it possible to harness the power of both at the same time.