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Enable your support and sales teams by giving them the visibility they need. With this Zendesk and SugarCRM integration your teams will be able to stay up-to-date on all relevant records whether you are in Zendesk or in Sugar.

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Save Time & Keep Your Entire Team Informed

No longer do you have to click between Sugar and Zendesk to see relevant information. This integration will allow you to see your Sugar Contact, Lead, Account and Opportunity data right from within Zendesk. It will also allow you to view your Zendesk Tickets and all public and private Ticket Comments from right within Sugar.

Why use Zendesk?

Zendesk is a platform that helps turn interactions into lasting relationships. As many Sugar customers are finding out themselves, it is a better way to do support for your customers. With Zendesk your team can accept and manage chat messages, phone calls, and emails all in one place.

View Zendesk Tickets In Sugar

Immediately after installing the module and adding the Zendesk Tickets dashlet in Sugar, you can see all of the associated Zendesk Tickets on your Sugar Contacts, Leads, Accounts and Opportunities.

View Zendesk Tickets Inside Sugar

You can filter and sort to get to exactly what you need to see without having to flip back and forth between Sugar and Zendesk. You can click the arrow to open the ticket in Zendesk, or you can click the Ticket Subject and see all of the Ticket details, including all public and private comments, without ever having to leave Sugar.

View Tickets Details and Comments Inside Sugar

View Sugar Data in Zendesk

During the installation process we will automatically install the new Zendesk App to your Zendesk account. The next time you go to Zendesk and look at a Ticket, Person or Organization you will see all of the associated Sugar Contacts, Leads, Accounts, Opportunities, etc we can find from the Sugar side.

Do you have custom fields or modules you would like to see in the Zendesk app? Not a problem. Any custom modules that have a link to your Accounts, Contacts, Leads modules can be connected and displayed in Zendesk. You can also customize the exact fields you would like to see in Zendesk.

View Sugar Data Inside Zendesk

Supports Sugar 7 On-Site and On-Demand

If you were previously using a Zendesk integration but it stopped being supported (Sugar 7.5 and above), this is the integration you're looking for. We have created a Zendesk integration that will support the versions the previous integration did not. It is created and supported by the same team that brought you SugarChimp. We're an experienced team that creates reliable solutions and provides great support.

Supports SuiteCRM and Sugar 6 Community Edition

If you use SuiteCRM or Sugar 6, the integration will work for your company. We support all SuiteCRM versions and editions and SugarCRM Community Edition versions 6.5 and higher. For SuiteCRM users, please start your trial in the SuiteCRM Store.

Safe & Secure

This integration was built using the latest Sugar and Zendesk APIs. It uses two-sided OAuth authentication method so Sugar and Zendesk can securely communicate with each other while giving you all the control to revoke access at any time.

Try the Full Solution for Free

Click here to start your free trial. You can use the full solution for a full 30-days. After going through the checkout process you will be provided the license key and download needed to try the product. If you have any questions at all create a support case and we'll help you.

Professional and Basic Plans

In the Professional edition, you have the ability to see more modules and more fields from SuiteCRM within the Zendesk App. This allows you and your Zendesk support agents get to your business-specific information they need all from within Zendesk. We'll even set it up for you.

In the Basic edition, there are a number of supported modules and fields by default. Learn more to see that full list and learn more about configuring modules and fields in general.

Professional

Dual Integration Plus
  • Control what displays in Zendesk
  • Supports custom modules
  • Supports custom fields
  • Free 30-day Trial
  • View Zendesk Tickets In Sugar
  • View Zendesk Comments In Sugar
  • View Sugar Data in Zendesk
  • Sugar 7 On Demand and Self Hosted
  • Outstanding support
  • Unlimited users

Basic

Dual Integration
  • Control what displays in Zendesk
  • Supports custom modules
  • Supports custom fields
  • Free 30-day Trial
  • View Zendesk Tickets In Sugar
  • View Zendesk Comments In Sugar
  • View Sugar Data in Zendesk
  • Sugar 7 On Demand and Self Hosted
  • Outstanding support
  • Unlimited users
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Rating
Rating
  • "They did a great job customizing our Sugar/Zendesk plugin. I love that you don't have to explain everything, they just get it."

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