Enable your support and sales teams by giving them the visibility they need. With this Zendesk and SugarCRM integration your teams will be able to stay up-to-date on all relevant records whether you are in Zendesk or in Sugar.
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| Support Cases | Author | Status | Type |
|---|---|---|---|
| #4039 Fatal Errors in Sugarcrm log - could not find a subdomain_config_mapping config - Hey guys, Our sugarcrm log in production is flooded with fatal errors from the plugin. It looks | webdev1 | Closed | General Question |
| #4021 Installation stops at 80% - Hey guys, I have been facing issues installing the plugin in sugarcrm version 8.0.2. It was worki | webdev1 | Closed | Installation |
| #3971 Data not loading for few user in Sugar - Hi, Some user can see the date into Sugar CRM, but some other can't. CF. Img attached. Can you | pierre1 | Closed | Bug? |
| #3927 Question regarding our Zendesk integration and compatibility with SugarCRM 8.2 - Tomorrow evening our SugarCRM will be upgraded from v8.1 to v8.2. The SugarCRM module loader shows | Teo Tech | Closed | General Question |
| #3919 Migrating Sugar cases to Zendesk tickets - We are in the process of migrating our support from SugarCRM to Zendesk. However, we have years and | glockner | Closed | Feature |
| #3801 Custom Fields in Zendesk Plugin - Hello, one of our customers uses Fanatically Zen Professional. They would like to see more informa | thdillinger | Closed | Feature |
| #3699 Is Fanatically Zen compatible with Sugar 7.9 and 8.0? - Hello, we plan to upgrade a customer Sugar (currently on 7.7.2.3) to 7.9 or 8.0. The system is host | Thomas_MG | Closed | General Question |
| #3575 Tickets stopped loading in SugarCRM - Hello, I all was good and now is not. The SugarCRM TIckets stopped loading. We Moved the server | jcox | Closed | General Question |
| #3538 Can't install to Sugar - Hi, 1) When I upload the zip file for Sugar 7 and then try to install it in Sugar's Module Loader | sara1 | Closed | Installation |
| #3518 Previous Version Still Displaying Over New Install - Hello, Our company signed up for a free trial of the first version of the app back in July (?) 20 | Levi Scott | Closed | Bug? |
| #3369 Links in Zendesk have stopped working - Dear Chad and Team, unfortunately the links in Zendesk to Sugar have stopped working. It would be | Roman Georgi | Closed | Bug? |
| #3348 SugarCRM Health Check failing due to a Zendesk file - I'm running SugarCRM Prof On-Demand version 7.8.2.2 and required to upgrade to 7.9. The SugarCRM He | Teo Tech | Closed | General Question |
| #3342 Zendesk Widget and Slowness - Hello, We have been advised by Zendesk that they are retiring a SugarCRM integration that we are | Wisenet | Closed | Bug? |
| #3240 Fanatically Zen with Zendesk that use 2FA authentication - Hi team, If I enable Zendesk 2FA authentication (https://support.zendesk.com/hc/en-us/articles/20 | johannessidarta | Closed | General Question |
| #3237 Zendesk app renders Zendesk unusable - required removal by Zendesk support - Hi there, Today we had a problem where Zendesk ticket views became unusable, and the Zendesk team t | Jon Fuller | Closed | Bug? |
| #3229 Urgent: Zendesk Marketplace Error - Dear Fanatical Team, we are having a massive issue with your Zendesk Marketplace App atm. As it h | Roman Georgi | Closed | Bug? |
| #3224 Creating Case from Sugar - I am not sure if I am missing something but it doesn't seem to create a ticket from Sugar as expecte | Brian Bradford | Closed | Feature |
| #3214 The filter chosen at the beginning of the dashlet creation is not retained - Hi, When you add Fanatically Zen add-on to Sugar, you need to configure its filter. Once you sa | johannessidarta | Closed | Bug? |
| #3136 Zendesk tickets not showing up in SugarCRM - Hi Support tea,, I installed the basic version of the Zendesk-sugarcrm integration module. I | jordyschoonhoven1 | Closed | Installation |
| #3128 Filter of dashlet - We need to have an immediate view into the dashlet of account module of the info below: - how many | OpenSymbol Srl | Closed | General Question |
| #3121 Unable to uninstall Fanatically Zen with Sugar and Zendesk (Stuck on 82%) - Hi, I'm trying to uninstall this customisation and it's getting stuck on 82%: https://screencas | Sugabyte | Closed | Bug? |
| #3095 Fanatically Zen With Sugar plugin - Zendesk part is not working - Instead of showing the Sugar data, it loads indefinitely. Sugar side of the plugin works well, thoug | juredujmovic | Closed | Bug? |
| #3085 Add custom fields - How do you get custom fields to show in ZenDesk? I don't see an option to change the layout. Thank | dtroup | Closed | Feature |
| #3044 SugarCRM Health Check failing due to a Zendesk file - Our SugarCRM is an OnDemand version 7.7.2.1 (Build 23). Sugar is attempting to upgrade it to versio | Teo Tech | Closed | Bug? |
| #3025 500 Sugar Server error - Php fatal error validation - Hi Chad, Like last week Friday our customer has reported that he can't review any Account, Conta | mhoffmann | Closed | Bug? |
| #2999 Sugar Opportunities missing in Zendesk - Hi Chad, According to the customer with the new 2.0.1 version, they are not currently seeing any | mhoffmann | Closed | Bug? |
| #2993 Module not loading in Zendesk - Stopped working about two days ago? | jcox | Closed | Feature |
| #2970 Sugar Details are not loading into Zendesk App - Hi There, I have installed fanatical Zen professional version.When I did the setup first time int | deepika.kumar | Closed | Bug? |
| #2969 Module 2.0.0 installed - Intelligence panel throwing 500 error - Hi, After updating the 2.0.0 module (several attempts on a test system where initially it stopped | mhoffmann | Closed | Bug? |
| #2959 After installing when you go to module it sais no data page does not exist - I am trying to try out the new profesional version and it will not work all it sais is no data in th | ddevine | Closed | Bug? |
| #2849 install - never passes 80% and entire SugarCRM reports HTTP ERROR 500. Site is down - install - never passes 80% and entire SugarCRM reports HTTP ERROR 500. Site is down. | htkim129tp | Closed | Installation |
| #2801 Recent Opportunities Not Visible in ZenDesk - We have just installed the integration today. Zendesk tickets are visible in Sugar and working well. | Roman Georgi | Closed | Installation |
| #2795 Install - Blank screen - After clicking ACCEPT, runs for 5mins and than goes to a blank white screen | ChrisWIlliams | Closed | Installation |
| #2559 excessive logging - our sugarcrm is set to fatal on logging, however most of the data in the log is a result of the zend | operations | Closed | Bug? |
| #2545 Sugar info not visible from Zendesk - I installed the SugarCRM integration into Sugar first, and then installed the Zendesk App. I can suc | Jon Fuller | Closed | Bug? |
| #2544 Setting up Sugar - I installed the SugarCRM integration into Sugar first, and then installed the Zendesk App. I can suc | Iris Adä | Closed | Installation |
| #2541 Reporting - Is it possible to have a reporting based on the zendesk tickets? I would need the support time per c | Iris Adä | Closed | General Question |
| #2504 Installation on 7.7.1.1 SugarOnDemand - after uploading module, install freezes at 80% | operations | Closed | Bug? |
| #2417 Also cant see Sugar contacts in Zendesk - Hi, I am unable to view Sugar contacts in the Zendesk application. This feature was originally w | Kevin Mallon | Closed | General Question |
| #2322 Zendesk install still missing features - I had to uninstall the zendesk sugarcrm integration. Too bad since it wasnt as complete without the | jwong | Closed | Feature |
| #2317 Sugar Customer Info in Zendesk - Hi There, We have recently upgraded to Sugar7.6.0.1 and using Zendesk Sugar integration provided | deepika.kumar | Closed | Bug? |
| #2315 Not able to see the 'Welcome Screen', and now not able to uninstall - We have the older Zendesk plugin 2.18 in our SugarCRM but that doesn't really work for us except for | mhernandez | Closed | Installation |
| #2247 not able to add dashlet in sugar - Hi - i was able to install the package and connect. but i am getting stuck at the dashlet. i am no | jwong | Closed | Installation |
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"ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."
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