by Fanatical Labs

Enable your support and sales teams by giving them the visibility they need. With this Zendesk and SugarCRM integration your teams will be able to stay up-to-date on all relevant records whether you are in Zendesk or in Sugar.

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#3927 Question regarding our Zendesk integration and compatibility with SugarCRM 8.2 - Tomorrow evening our SugarCRM will be upgraded from v8.1 to v8.2. The SugarCRM module loader shows NDE Closed General Question
#3919 Migrating Sugar cases to Zendesk tickets - We are in the process of migrating our support from SugarCRM to Zendesk. However, we have years and glockner Closed Feature
#3801 Custom Fields in Zendesk Plugin - Hello, one of our customers uses Fanatically Zen Professional. They would like to see more informa thdillinger Closed Feature
#3699 Is Fanatically Zen compatible with Sugar 7.9 and 8.0? - Hello, we plan to upgrade a customer Sugar (currently on 7.7.2.3) to 7.9 or 8.0. The system is host Thomas_MG Closed General Question
#3575 Tickets stopped loading in SugarCRM - Hello, I all was good and now is not. The SugarCRM TIckets stopped loading. We Moved the server jcox Closed General Question
#3538 Can't install to Sugar - Hi, 1) When I upload the zip file for Sugar 7 and then try to install it in Sugar's Module Loader sara1 Closed Installation
#3518 Previous Version Still Displaying Over New Install - Hello, Our company signed up for a free trial of the first version of the app back in July (?) 20 Levi Scott Closed Bug?
#3369 Links in Zendesk have stopped working - Dear Chad and Team, unfortunately the links in Zendesk to Sugar have stopped working. It would be Marley Spoon GmbH Closed Bug?
#3348 SugarCRM Health Check failing due to a Zendesk file - I'm running SugarCRM Prof On-Demand version 7.8.2.2 and required to upgrade to 7.9. The SugarCRM He NDE Closed General Question
#3342 Zendesk Widget and Slowness - Hello, We have been advised by Zendesk that they are retiring a SugarCRM integration that we are Wisenet Closed Bug?
#3240 Fanatically Zen with Zendesk that use 2FA authentication - Hi team, If I enable Zendesk 2FA authentication (https://support.zendesk.com/hc/en-us/articles/20 johannessidarta Closed General Question
#3237 Zendesk app renders Zendesk unusable - required removal by Zendesk support - Hi there, Today we had a problem where Zendesk ticket views became unusable, and the Zendesk team t Jon Fuller Closed Bug?
#3229 Urgent: Zendesk Marketplace Error - Dear Fanatical Team, we are having a massive issue with your Zendesk Marketplace App atm. As it h Marley Spoon GmbH Closed Bug?
#3224 Creating Case from Sugar - I am not sure if I am missing something but it doesn't seem to create a ticket from Sugar as expecte Brian Bradford Closed Feature
#3214 The filter chosen at the beginning of the dashlet creation is not retained - Hi, When you add Fanatically Zen add-on to Sugar, you need to configure its filter. Once you sa johannessidarta Closed Bug?
#3136 Zendesk tickets not showing up in SugarCRM - Hi Support tea,, I installed the basic version of the Zendesk-sugarcrm integration module. I jordyschoonhoven1 Closed Installation
#3128 Filter of dashlet - We need to have an immediate view into the dashlet of account module of the info below: - how many OpenSymbol Srl Closed General Question
#3121 Unable to uninstall Fanatically Zen with Sugar and Zendesk (Stuck on 82%) - Hi, I'm trying to uninstall this customisation and it's getting stuck on 82%: https://screencas Sugabyte Closed Bug?
#3095 Fanatically Zen With Sugar plugin - Zendesk part is not working - Instead of showing the Sugar data, it loads indefinitely. Sugar side of the plugin works well, thoug juredujmovic Closed Bug?
#3085 Add custom fields - How do you get custom fields to show in ZenDesk? I don't see an option to change the layout. Thank dtroup Closed Feature
#3044 SugarCRM Health Check failing due to a Zendesk file - Our SugarCRM is an OnDemand version 7.7.2.1 (Build 23). Sugar is attempting to upgrade it to versio NDE Closed Bug?
#3025 500 Sugar Server error - Php fatal error validation - Hi Chad, Like last week Friday our customer has reported that he can't review any Account, Conta mhoffmann Closed Bug?
#2999 Sugar Opportunities missing in Zendesk - Hi Chad, According to the customer with the new 2.0.1 version, they are not currently seeing any mhoffmann Closed Bug?
#2993 Module not loading in Zendesk - Stopped working about two days ago? jcox Closed Feature
#2970 Sugar Details are not loading into Zendesk App - Hi There, I have installed fanatical Zen professional version.When I did the setup first time int deepika.kumar Closed Bug?
#2969 Module 2.0.0 installed - Intelligence panel throwing 500 error - Hi, After updating the 2.0.0 module (several attempts on a test system where initially it stopped mhoffmann Closed Bug?
#2959 After installing when you go to module it sais no data page does not exist - I am trying to try out the new profesional version and it will not work all it sais is no data in th ddevine Closed Bug?
#2849 install - never passes 80% and entire SugarCRM reports HTTP ERROR 500. Site is down - install - never passes 80% and entire SugarCRM reports HTTP ERROR 500. Site is down. htkim129tp Closed Installation
#2801 Recent Opportunities Not Visible in ZenDesk - We have just installed the integration today. Zendesk tickets are visible in Sugar and working well. Marley Spoon GmbH Closed Installation
#2795 Install - Blank screen - After clicking ACCEPT, runs for 5mins and than goes to a blank white screen ChrisWIlliams Closed Installation
#2559 excessive logging - our sugarcrm is set to fatal on logging, however most of the data in the log is a result of the zend operations Closed Bug?
#2545 Sugar info not visible from Zendesk - I installed the SugarCRM integration into Sugar first, and then installed the Zendesk App. I can suc Jon Fuller Closed Bug?
#2544 Setting up Sugar - I installed the SugarCRM integration into Sugar first, and then installed the Zendesk App. I can suc Iris Adä Closed Installation
#2541 Reporting - Is it possible to have a reporting based on the zendesk tickets? I would need the support time per c Iris Adä Closed General Question
#2504 Installation on 7.7.1.1 SugarOnDemand - after uploading module, install freezes at 80% operations Closed Bug?
#2417 Also cant see Sugar contacts in Zendesk - Hi, I am unable to view Sugar contacts in the Zendesk application. This feature was originally w Kevin Mallon Closed General Question
#2322 Zendesk install still missing features - I had to uninstall the zendesk sugarcrm integration. Too bad since it wasnt as complete without the jwong Closed Feature
#2317 Sugar Customer Info in Zendesk - Hi There, We have recently upgraded to Sugar7.6.0.1 and using Zendesk Sugar integration provided deepika.kumar Closed Bug?
#2315 Not able to see the 'Welcome Screen', and now not able to uninstall - We have the older Zendesk plugin 2.18 in our SugarCRM but that doesn't really work for us except for mhernandez Closed Installation
#2247 not able to add dashlet in sugar - Hi - i was able to install the package and connect. but i am getting stuck at the dashlet. i am no jwong Closed Installation
Rating
Rating
  • "They did a great job customizing our Sugar/Zendesk plugin. I love that you don't have to explain everything, they just get it."

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