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• Unable to get working with Ent 7.9

  Support September 19th, 2017 @ 8:16 pm
  

  Thanks for getting back to me. Let's keep this ticket open while you test.
  I will email the details of the On Demand system to you tomorrow referencing this case in the subject.

  Kind regards, SB

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• Unable to get working with Ent 7.9

  Support September 18th, 2017 @ 5:22 pm
  

  Hi, have you managed to confirm installation works OK on a fresh OD system?

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• Unable to get working with Ent 7.9

  Support September 15th, 2017 @ 1:58 pm
  

  Can you try this on an on-demand instance? Because it's clearly not working from our end.

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• Unable to get working with Ent 7.9

  Support September 15th, 2017 @ 1:49 pm
  

  Also tried in seperate environments. And Sugar On Demand.

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• Unable to get working with Ent 7.9

  Support September 15th, 2017 @ 1:49 pm
  

  Yes, all standard. Php V5.6.30. MySQL 5.7. Apache 2.4. Forced SSL.

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• Unable to get working with Ent 7.9

  Support September 15th, 2017 @ 7:54 am
  

  Ive checked and we have all of these.

  What else can we check? We're able to connect to Sugar through Thunderbird, but it doesnt accept any credentials for the Sugar username or calendar key. Just keeps asking for the creds.

  Thanks, SB

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• Unable to get working with Ent 7.9

  Support September 13th, 2017 @ 12:36 pm
  

  Hi Opacus, what else can we do to troubleshoot this and get it working with 7.8/7.9?
  We do need this working asap. Are there any server dependencies that we have missing?

  Thanks, SB

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• Unable to get working with Ent 7.9

  Support September 12th, 2017 @ 4:19 pm
  

  Confirmed using the correct username and calendar key. (Sugar username case sensitive, and PW is the calendar publish key in Users > Advanced).

  Still not working.

  View Comment
  
  
• Unable to get working with Ent 7.9

  Support September 12th, 2017 @ 4:08 pm
  

  Hi, as an update, we have installed this on a fresh 7.8.2.1 ENT.

  This time, we are able to access a username/password window in Thunderbird. However, it wont accept the credentials. (tried with two seperate users).

  These are the two errors in Thunderbird:
  [calCachedCalendar] replay action failed: null, uri=https://caldav.server.com/sas.php/calendars/james/default, result=2147500037, operation=[xpconnect wrapped calIOperation] calCachedCalendar.js:330:29
  PROPFIND
  https://caldav.server.com/sas.php/calendars/james/default/ [HTTP/1.1 401 Unauthorized 720ms]
  NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIInterfaceRequestor.getInterface] network-monitor.js:299

  One thing I have noticed is that after running a quick repair in Sugar, it suggests some code to execute. However, after executing, its displayed again in the next repair summary. Every time. We've tried several systems, too.
  The code it asks to execute is:

  /COLUMNS/
  /MISMATCH WITH DATABASE - id - ROW [name] => 'id' [type] => 'int' [len] => '11' [auto_increment] => '1' */
  / VARDEF - id - ROW[name] => 'id' [type] => 'integer' [auto_increment] => '1' [dbType] => 'integer' [len] => '' [required] => 'true' /
  ALTER TABLE principals modify COLUMN id integer NOT NULL auto_increment;
  /COLUMNS/
  /MISMATCH WITH DATABASE - id - ROW [name] => 'id' [type] => 'int' [len] => '11' [auto_increment] => '1' /
  / VARDEF - id - ROW[name] => 'id' [type] => 'integer' [auto_increment] => '1' [dbType] => 'integer' [len] => '' [required] => 'true' /
  /MISMATCH WITH DATABASE - ctag - ROW [name] => 'ctag' [type] => 'int' [len] => '11' /
  / VARDEF - ctag - ROW[name] => 'ctag' [type] => 'integer' [dbType] => 'integer' [len] => '' [required] => '' /
  /MISMATCH WITH DATABASE - calendarorder - ROW [name] => 'calendarorder' [type] => 'int' [len] => '11' /
  / VARDEF - calendarorder - ROW[name] => 'calendarorder' [type] => 'integer' [dbType] => 'integer' [len] => '' [required] => '' /
  ALTER TABLE calendars modify COLUMN id integer NOT NULL auto_increment, modify COLUMN ctag integer NULL , modify COLUMN calendarorder integer NULL ;
  /COLUMNS/
  /MISMATCH WITH DATABASE - id - ROW [name] => 'id' [type] => 'int' [len] => '11' [auto_increment] => '1' /
  / VARDEF - id - ROW[name] => 'id' [type] => 'integer' [auto_increment] => '1' [dbType] => 'integer' [len] => '' [required] => 'true' /
  /MISMATCH WITH DATABASE - calendarid - ROW [name] => 'calendarid' [type] => 'int' [len] => '11' /
  / VARDEF - calendarid - ROW[name] => 'calendarid' [type] => 'integer' [dbType] => 'integer' [len] => '' [required] => '' /
  /MISMATCH WITH DATABASE - lastmodified - ROW [name] => 'lastmodified' [type] => 'int' [len] => '11' /
  / VARDEF - lastmodified - ROW[name] => 'lastmodified' [type] => 'integer' [dbType] => 'integer' [len] => '' [required] => '' /
  ALTER TABLE calendarobjects modify COLUMN id integer NOT NULL auto_increment, modify COLUMN calendarid integer NULL , modify COLUMN lastmodified integer NULL ;
  /COLUMNS/
  /MISMATCH WITH DATABASE - id - ROW [name] => 'id' [type] => 'int' [len] => '11' [auto_increment] => '1' /
  / VARDEF - id - ROW[name] => 'id' [type] => 'integer' [auto_increment] => '1' [dbType] => 'integer' [len] => '' [required] => 'true' /
  /MISMATCH WITH DATABASE - principal_id - ROW [name] => 'principal_id' [type] => 'int' [len] => '11' /
  / VARDEF - principal_id - ROW[name] => 'principal_id' [type] => 'integer' [dbType] => 'integer' [len] => '' [required] => '' /
  /MISMATCH WITH DATABASE - member_id - ROW [name] => 'member_id' [type] => 'int' [len] => '11' /
  / VARDEF - member_id - ROW[name] => 'member_id' [type] => 'integer' [dbType] => 'integer' [len] => '' [required] => '' /
  ALTER TABLE groupmembers modify COLUMN id integer NOT NULL auto_increment, modify COLUMN principal_id integer NULL , modify COLUMN member_id integer NULL ;
  /COLUMNS/
  /MISMATCH WITH DATABASE - id - ROW [name] => 'id' [type] => 'int' [len] => '11' [auto_increment] => '1' /
  / VARDEF - id - ROW[name] => 'id' [type] => 'integer' [auto_increment] => '1' [dbType] => 'integer' [len] => '' [required] => 'true' /
  /MISMATCH WITH DATABASE - timeout - ROW [name] => 'timeout' [type] => 'int' [len] => '11' /
  / VARDEF - timeout - ROW[name] => 'timeout' [type] => 'integer' [dbType] => 'integer' [len] => '' [required] => '' /
  /MISMATCH WITH DATABASE - created - ROW [name] => 'created' [type] => 'int' [len] => '11' /
  / VARDEF - created - ROW[name] => 'created' [type] => 'integer' [dbType] => 'integer' [len] => '' [required] => '' /
  /MISMATCH WITH DATABASE - scope - ROW [name] => 'scope' [type] => 'int' [len] => '11' /
  / VARDEF - scope - ROW[name] => 'scope' [type] => 'integer' [dbType] => 'integer' [len] => '' [required] => '' /
  /MISMATCH WITH DATABASE - depth - ROW [name] => 'depth' [type] => 'int' [len] => '11' /
  / VARDEF - depth - ROW[name] => 'depth' [type] => 'integer' [dbType] => 'integer' [len] => '' [required] => '' */
  ALTER TABLE locks modify COLUMN id integer NOT NULL auto_increment, modify COLUMN timeout integer NULL , modify COLUMN created integer NULL , modify COLUMN scope integer NULL , modify COLUMN depth integer NULL ;

  Any ideas?

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• Unable to get working with Ent 7.9

  Support September 12th, 2017 @ 3:22 pm
  

  OK. We are now testing 7.8.2.1 - has this been confirmed as working OK?
  Thanks, SB

  View Comment
  
  
• Unable to get working with Ent 7.9

  Support September 12th, 2017 @ 1:57 pm
  

  In addition to my last message, the module was tested in Suite CRM on the same server config, and worked fine. Just cant get it to work with Enterprise 7.9.

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• Unable to get working with Ent 7.9

  Support September 12th, 2017 @ 1:34 pm
  

  Thanks, just installed this and reconfigured Thunderbird.

  Getting the exact same error in Thunderbird:
  [calCachedCalendar] replay action failed: null, uri=https://system-url/sas.php/calendars/admin/default, result=2147500037, operation=[xpconnect wrapped calIOperation]

  Any ideas?

  Thanks, SB

  View Comment
  
  
• Unable to get working with Ent 7.9

  Support September 12th, 2017 @ 12:52 pm
  

  Hi, I forgot to add the version of Opacus we are testing with:

  'version' => '2.0.8',

  Thanks, SB

  View Comment
  
  
• Unable to uninstall Fanatically Zen with Sugar and Zendesk (Stuck on 82%)

  Support June 1st, 2017 @ 4:25 pm
  

  Hi Chad,

  Nice tip. Will try that with the upgrade_history tble and let you know!

  Thanks again.

  Kind regards, James.

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• Unable to uninstall Fanatically Zen with Sugar and Zendesk (Stuck on 82%)

  Support June 1st, 2017 @ 4:15 pm
  

  Thanks Chad,

  I have actually tried what you suggested by installing the new version and uninstalling this, which just creates a separate package in Module loader. Still, uninstalling the old version becomes a problem.

  I've also tried chmod 777 to check if it's related to the permissions, but the same problem.

  I will see if I can arrange a call for tomorrow, thanks for your help thus far :)

  Kind regards, James.

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• Unable to uninstall Fanatically Zen with Sugar and Zendesk (Stuck on 82%)

  Support June 1st, 2017 @ 4:05 pm
  

  Hi Chad,

  At the moment, we are looking to just uninstall because we are trying to upgrade to 7.9 and this is the only customisation stopping us. After testing the latest version for the Zendesk integration, we would like to continue using it.

  Thank you, James.

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• Unable to uninstall Fanatically Zen with Sugar and Zendesk (Stuck on 82%)

  Support June 1st, 2017 @ 3:22 pm
  

  Hi Chad,

  Yes - this is for Ent 7.8.1.0

  This is the screenshot: https://screencast.com/t/ab1SxJnBR

  The only one missing from the bottom is Act-On.

  Thanks, James.

  View Comment
  
  
• Unable to uninstall Fanatically Zen with Sugar and Zendesk (Stuck on 82%)

  Support June 1st, 2017 @ 3:13 pm
  

  This is the screenshot of the module loader page:
  https://screencast.com/t/yz3RkMfqC

  Thanks, James

  View Comment
  
  
• Unable to uninstall Fanatically Zen with Sugar and Zendesk (Stuck on 82%)

  Support June 1st, 2017 @ 3:10 pm
  

  Hi Chad,

  This is an update on the log:

  https://screencast.com/t/UJHMsAuIxS

  Thanks, James

  View Comment
  
  
• Unable to uninstall Fanatically Zen with Sugar and Zendesk (Stuck on 82%)

  Support June 1st, 2017 @ 3:05 pm
  

  HI CHAD, THANKS FOR COMING BACK SO QUICKLY.

  The error in the SugarCRM log is: https://screencast.com/t/h5XeL0W1wxBZ and i'm not sure if this is related.

  The version i'm trying to uninstall is 1.0.1a

  The last entry in the ES log is:
  [2017-06-01 16:59:50,049][INFO ][cluster.metadata         ] [SugaCloud] [8d51256c37a3729fff6cf2576e0349c4_shared] create_mapping [FanaticalZendesk]
  ... but this does not seem to appear when I tail -f the log.

  Any other ideas?

  Thanks, James.

  View Comment
  
  

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