Hi, thanks for this - downloading the files in Chrome rather than safari fixed the problem. However... I now have it installed and have connected to ZenDesk successfully, but when I follow the instructions to add the Sugar Dashlet to a dashboard the Zendesk dashlet is not visible in the list. I've tried logging on and out, alternative browsers, creating new dashboards etc etc but still can't see it in the list. Can you assist? Thank you.