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Display Namemhoffmann
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Website
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Member SinceMay 18th, 2014
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Last SeenMay 12th, 2022
mhoffmann does not have any add-ons for sale.
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Support August 12th, 2018 @ 11:39 am
Hi,
Would it be possible to do a web session to identify what is not right?
Regards Malcolm
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Support August 8th, 2018 @ 2:32 pm
Hi,
What needs to be configured in the file fb.php? We didn't find any documentation on this?
Regards Malcolm
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Support August 8th, 2018 @ 2:21 pm
Hi,
We created scheduler which is running every minute, this is not the reason for it not working
Regards Malcolm
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Support July 28th, 2018 @ 10:57 am
Hi,
We tried installing your module on a Sugar Enterprise 7.9.3 system and we were able to complete the configuration and setp including the page access token. When will the module support Sugar 8.0?
We are however not seeing any FB posts in our Sugar instance, not sure what we are doing wrong
Regards Malcolm
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Support July 28th, 2018 @ 9:03 am
Hi,
We were testing on Sugar Enterprise 8.0.0 and 8.0.1
Regards Malcolm
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Support May 9th, 2018 @ 2:28 pm
Hi,
Got to leave now, how about a Websession tomorrow (send me the details). We are currently testing on Ent 7.9.3 but ideally would need this to work on 8.0 for our new customer.
Regards Malcolm
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Support January 5th, 2018 @ 9:47 am
Hi,
We have tried installing version 2.2 & 2.4 of the module and we are able to add the license key and add a dashlet. Each time after several minutes (cron causing error ?) we get the same 500 error as in the previous post:
PHP Fatal error: Call to a member function getNow() on null in /var/www/vhosts/ssl/mmmm/data/SugarBean.php on line 1131
We are using Sugar Ent 7.7.2.3 with the German date/time formats
Any ideas?
Regards Malcolm
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Support October 25th, 2017 @ 12:19 pm
We managed to resolve the issues ourselves, please close the case
Regards Malcolm
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Support September 14th, 2017 @ 1:53 pm
Hi,
Any ideas what we need to do to resolve this issue?
Regards Malcolm
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Support September 12th, 2017 @ 6:14 pm
Hi, we are currently testing on an Enterprise 7.9.1.0 version with PHP 5.6.31
Regards Malcolm
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Support August 24th, 2017 @ 6:39 am
Hi, I wasn't able to resolve the issue, any assistance would be appreciated
Regards Malcolm
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Support August 4th, 2017 @ 9:48 pm
I can now install the module, I have verified the module with dropbox and that appears to work.
When I go to the dropbox module and try and add a file, the button to add the file is missing. Looks like a bug !
Regards Malcolm
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Support May 8th, 2017 @ 6:23 pm
Hi Chad,
No more license errors, please close the case
Cheers Malcolm
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Support April 11th, 2017 @ 1:28 pm
Hi Chad,
We will wait to see if the issue reappears Friday, as that is the day when the license is validated.
Malcolm
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Support April 8th, 2017 @ 8:06 pm
Hi Chad,
We have deployed the new package, hopefully this has resolved the licensing issue.
Regards Malcolm
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Support March 31st, 2017 @ 7:40 am
Hi Chad,
This version appears to be working now, after we did a resinstall of the module.
Please close the case
Malcolm
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Support March 30th, 2017 @ 4:10 pm
Hi Chad,
We got an error reported from our customer today. The account detail view was throwing a 500 error. One of our developer's deinstalled the Zen connector module (he said the old and the new version were installed) and now the customer system is working again w/o the Zendesk integration.
What do we need to do to activate the connector again and to avoid the system throwing errors?
Regards Malcolm
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Support March 23rd, 2017 @ 1:21 pm
Hi Chad,
I don't see a FZ dashlet in leads which I could add
Regards Malcolm
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7.2.0
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