by Fanatical Labs

Enable your support and sales teams by giving them the visibility they need. With this Zendesk and SugarCRM integration your teams will be able to stay up-to-date on all relevant records whether you are in Zendesk or in Sugar.

Free 30 day trial
Try it Now

#4021 - Installation stops at 80%

Closed Installation created by webdev1 Verified Purchase 5 months ago

Hey guys,

I have been facing issues installing the plugin in sugarcrm version 8.0.2. It was working previously until I did a deployment.

This is what I did.
1. I do a deployment and I was not able to find the plugin in the Admin module for configuration.
2. I went to module loader and uninstalled the plugin. I found the previous version for 7.9 there which I uninstall again. Both uninstalls successful
3. Now I upload the package for version 8 and the installation gets stuck as in the image below. This is on our test instance. I believe this will happen in our production as well.
Any help would be appreciated!

Screenshot at 2019-02-11 13-03-14.png

Thanks,
Ram

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 months ago

    Hi Ram,

    Thanks for reaching out. To install a newer version of SugarChimp, you shouldn't need to uninstall prior versions. Common reasons installation may stop at 80% include file permissions issues or Elasticsearch Index Failure. Assuming you have addressed file permissions, can you try to reindex your full-text search using the steps in the support article below?

    https://fanaticallabs.zendesk.com/hc/en-us/articles/360016251832-Common-Installation-Issues

    Thanks,
    Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 months ago

    Hi Ram,

    My apologies. I see now that you're working with Fanatically Zen, not SugarChimp as I had previously sent. Sorry for that confusion. I'm including an updated support article below:

    https://fanaticallabs.zendesk.com/hc/en-us/articles/360022963732

    The most common reason installation sticks at 80% is the need to reindex your full-text search. The directions to doing this can be found in the support article above, but please let me know if you still encounter any further trouble.

    Best,
    Heidi

    • webdev1 member avatar

      webdev1 Verified Purchase

      5 months ago

      Hello Heidi,

      Scheduling a reindex fixed the problem. The main reason I had to reinstall is that I was not able to see the plugin config options in the admin module after we do a deployment.
      We do deployments every month and every time I have to reinstall Sugarchimp and Zendesk plugin to make it visible in the admin module. But I can say that plugin is working in the background after deployment and is only a UI issue.

      Could you advise on how we could avoid reinstallation after each deployment?

      Thanks,
      Ram

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 months ago

    Hi Ram,

    Thanks for this response and I'm glad that reindexing resolved the issue.

    When you complete your deployments, do you do a repair and rebuild directly after deploying?

    Heidi

  4. webdev1 member avatar

    webdev1 Verified Purchase

    5 months ago

    Hi Heidi,

    We do a repair rebuild everytime after we deploy.

    Ram

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 months ago

    Just wanted to close the loop here. It looks like the need to re-install was due to missing some files during the deployment process. This issue should now be resolved for you, but let me know if you still have trouble.

    Regards,
    Heidi

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "They did a great job customizing our Sugar/Zendesk plugin. I love that you don't have to explain everything, they just get it."

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.