by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4039 - Fatal Errors in Sugarcrm log - could not find a subdomain_config_mapping config

Closed General Question created by webdev1 Verified Purchase 5 years ago

Hey guys,

Our sugarcrm log in production is flooded with fatal errors from the plugin. It looks something like this. But the plugin functionalities are working normally as expected.

Wed Mar 6 14:16:15 2019 [706][1][FATAL] Fanatical_Zendesk_Setting::retrieve_by_subdomain: could not find a subdomain_config_mapping config Wed Mar 6 14:16:32 2019 [15959][4c3c015e-b79a-11e7-9c68-005056a0017b][FATAL] Fanatical_Zendesk_Setting::retrieve_by_subdomain: could not find a subdomain_config_mapping config

Can you please provide us with a solution for this?

Thanks, Ram

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hi Ram,

    Thanks for reaching out. It looks like this is an error in how the line is being reported as it should appear as "debug" instead of as "fatal". Everything should work as normal (as it sounds like you're experiencing). I've asked Chad to take a closer look into this so a new version can address this issue. Once I have a new package for you, I'll follow up again.

    Best, Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hi Ram,

    Thanks for your patience. We've resolved this issue. You can download the most recently version on your Purchases page and install on Sugar. Once you do, this fatal error should no longer appear for you.

    Please let me know if you have any further trouble!

    Best, Heidi

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