#4213 - The information of sugar crm don't show in zendesk
Hello, in Zendesk, we have installed fanaticall zendesk addon. In CRM work well, because we can see the tickets created in zendesk related to the contact, but in zendesk, as you can see in the inage attached, we cannot see the information related to the contact that comes from sugar.
A few days ago, we changed the url for the connection to the sugar CRM, could be this problem?
To clarify, we have 2 different zendesk instances that connect with the same sugar crm, and we have the same problem with the 2 zendesk instances.
Thank you very much for your help