by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM.

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#2795 - Install - Blank screen

Closed Installation created by ChrisWIlliams 3 years ago

After clicking ACCEPT, runs for 5mins and than goes to a blank white screen

  1. chad member avatar

    Chad Hutchins

    3 years ago

    Hi Chris, sorry for the issues. I can help with this. Usually a blank screen indicates a PHP error of some sorts.

    Can you check your php error logs to see if anything is logged there?

    Also, can you provide an order ID or customer name this installation is for?

    Thanks!

  2. ChrisWIlliams member avatar

    ChrisWIlliams

    3 years ago

    While looking for the Log I see the Fanatical Zendesk Configuration, Last section in Admin Panel.
    Also Zendesk is installed on this Sugar instance. We were told to Use Fanatical inorder to do the Sugar Upgrade. Should I uninstall the Zendesk Integration

  3. ChrisWIlliams member avatar

    ChrisWIlliams

    3 years ago

    Nevermind, error says install package could not be found.
    1. Please point to where I can find the logs
    2. What about the current Zendesk install

    Thanks

  4. ChrisWIlliams member avatar

    ChrisWIlliams

    3 years ago

    I dont see a way to attach the log file here

  5. chad member avatar

    Chad Hutchins

    3 years ago

    It's not the easiest interface. You can upload it using the "picture" icon in the editor.

    You can email it to me here: zendesk@fanaticallabs.com if that'd be easier. Thanks!

    • ChrisWIlliams member avatar

      ChrisWIlliams

      3 years ago

      Just emailed. Subject "Chris Williams Sugar FIles"

    • chad member avatar

      Chad Hutchins

      3 years ago

      Great, thanks again. I'll give it a look and respond via email.

  6. chad member avatar

    Chad Hutchins

    3 years ago

    Chris and I were able to get on a call. It seems the initial blank screen issue may have been a Sugar oddity. We were able to get the integration installed and configured after trying to install it a second time.

    @Chris, I'm closing this case out for now, but as always, let us know if we can help with anything as you continue to try out the integration with your client. Thanks!

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  • "ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."

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