Enable your support and sales teams by giving them the visibility they need. With this Zendesk and SugarCRM integration your teams will be able to stay up-to-date on all relevant records whether you are in Zendesk or in Sugar.
#2322 - Zendesk install still missing features
I had to uninstall the zendesk sugarcrm integration. Too bad since it wasnt as complete without the previously requested features. Let me know when you are able to add new features and i will retest the plugin
Other add-ons of interest
Add email tracking capability to your Sugar and gain valuable data about email open rates, times as well as click throughs on links. No longer wonder if an email sent from Sugar was read by the recipient thanks to the handy read/unread icon in the Emails subpanel.