by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#2322 - Zendesk install still missing features

Closed Feature created by jwong 8 years ago

I had to uninstall the zendesk sugarcrm integration. Too bad since it wasnt as complete without the previously requested features. Let me know when you are able to add new features and i will retest the plugin

  1. jason member avatar


    8 years ago

    Hi Joe,

    I'm just pasting some of your requests here from the doc comments to make it easier to track:

    1. ZD view for account - don't show all non relevant (non account domain emails).
    2. Ability to quick create contact / lead / cases (or ability to show ZD tickets in the SugarCRM cases dashlet)
    3. show sugarCRM lead information for ZD contacts

    This is the type of feedback that we needed as it helps us to focus on the features that are really needed. I believe you have been working with Chad already on these requests. We will follow up here when we have more to share.

    Thanks! -Jason

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