Enable your support and sales teams by giving them the visibility they need. With this Zendesk and SugarCRM integration your teams will be able to stay up-to-date on all relevant records whether you are in Zendesk or in Sugar.
#2322 - Zendesk install still missing features
I had to uninstall the zendesk sugarcrm integration. Too bad since it wasnt as complete without the previously requested features. Let me know when you are able to add new features and i will retest the plugin
Other add-ons of interest
Freshdesk Integration with SugarCRM
Streamline all your customer conversations in CRM. This Integration helps you to manage your customer support case into CRM. It will create cases, account, contact, replies in CRM and will relate each other.