Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM.
#2322 - Zendesk install still missing features
I had to uninstall the zendesk sugarcrm integration. Too bad since it wasnt as complete without the previously requested features. Let me know when you are able to add new features and i will retest the plugin
Other add-ons of interest
Freshdesk Integration with SugarCRM
Streamline all your customer conversations in CRM. This Integration helps you to manage your customer support case into CRM. It will create cases, account, contact, replies in CRM and will relate each other.