by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM.

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#4700 - Error installing package - New SugarCloud policy

Closed Bug? created by redk - Professional Services BCN 2 months ago

We're affiliate of Sugaroutfitters. Sugar has changed the SugarCloud policy and we're not able to install your last package for Sugar: FanaticalZendesk-2.9.12-for-SugarCRM.zip Tomorrow, we have scheduled a demo with a lead and we can't show it because it's not possible to install it. Here the new policy: https://support.sugarcrm.com/Resources/Sugar_Cloud_Policy_Guide/index.html#Integrating_with_Sugar_On-Demand Here the errors: File Problemas copy/modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/API.php Code attempted to call denylisted function "curl_init" on line 148 copy/modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/OAuthTokenRefresh.php Code attempted to call denylisted function "curl_init" on line 196 copy/modules/FanaticalZendesk/license/OutfittersLicense.php Code attempted to call denylisted function "curl_init" on line 634

Please could you update your package for Sugar? It's very critical for us.

Thank you very much and regards

Beatriz Reviejo (breviejo@redk.net) Project Lead at redk Spain

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Hi Beatriz,

    Thanks for reaching out. We're currently working on getting an updated Fanatically Zen package ready for release. It's not quite ready yet, unfortunately.  I've made a note to follow up with you as soon as our team is complete.

    In the meantime, I know demos can be challenging without the live product to show. I'm happy to send along some screenshots to help walk the customer along if needed. Additionally, we have some videos that provide great insight into how the product works. You can find those here: https://www.youtube.com/channel/UCNOewWBZpJarNQD7ObisJCg

    I'll follow up again once I have a new version for you. In the meantime, please let me know if I can provide any further assistance.

    Best, Heidi

  2. fhanoun member avatar

    Hi Heide,

    We'are not in time for the demostration meeting of today so..... Please, let me know when your packacke is updated. That'd be enough at the moment.

    Thanks a lot for your feedback. Regards

    Beatriz Reviejo Project Lead at redk Spain

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Absolutely, Beatriz. I'll let you know once we have a new version.

    Best, Heidi

  4. fhanoun member avatar

    Hi Heide,

    We have a very important meeting for a demostration of Zendesk integrated with SugarCRM. We're working on it and the meeting date is at 28th November. We'd need the new package. Is there any possibility to get the package for the next week? Please let me know if it is possible.

    Thanks and regards Beatriz Reviejo

    Porject Lead at redk Spain

  5. fhanoun member avatar

    Hi Heide,

    Regarding my last comment: We have a very important meeting for a demostration of Zendesk integrated with SugarCRM. We're working on it and the meeting date is at 28th November

    **This issue is very critical for us. ** Please, let me know if we could get the updated package.

    Thanks a lot and kind regards

    Beatriz Reviejo Project Lead at redk Spain

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Hi Beatriz,

    Thanks for checking in. We're in the final stages of testing the latest update, so I hope to have a package available to you. I'll follow up again as soon as I have more information.

    Best, Heidi

  7. fhanoun member avatar

    Hi Heide,

    I hope so, thank you very much for your support. I'll be waiting for the updated package. Please let me know when it's available fo downlading.

    Regards Beatriz Reviejo Project Lead at redk Spain.

  8. fhanoun member avatar

    Hi Heide,

    Any new? Published date?

    Regards Beatriz Reviejo Project Lead at redk Spain

  9. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Hi Beatriz,

    I should have an updated package for you soon. I'll follow up as soon as I have more information.

    Thanks for your patience here.

    Best, Heidi

  10. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Great news! We have a new package for you. I've sent a link to your email. Please let me know if you have any trouble.

    If you don't get my email, please let me know at zendesk@fanaticallabs.com.

    Best, Heidi

    • fhanoun member avatar

      Such a great news Heide!

      We've alredy installed the updated package and It looks like fine.

      Thank you very much for the effort.

      Kind regards

      Beatriz Reviejo Project at redk Spain

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