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• License not validating

  Support July 31st, 2017 @ 3:03 pm
  

  Went into sugarlog file and found this error when clicking validate: auth failure for Configurator -> fdoutfitterscontroller

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• License not validating

  Support July 31st, 2017 @ 1:35 pm
  

  skype brian@nhbradfords.com

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• Creating Case from Sugar

  Support July 28th, 2017 @ 7:57 pm
  

  Yes if we could see the contract info while in Zendesk that would keep us from needing to create a ticket from Sugar.

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• Creating Case from Sugar

  Support July 27th, 2017 @ 4:55 pm
  

  No worries Chad.
  90% of our calls come via phone calls into our tech support team. Right now they open the account to see what kind of support contract they have, to see if it may be billable or not. Once that piece is resolved, they open a case in sugar. Now we are moving to ZD, they Techs will still need to go into Sugar to see the contracts and instead of having to click over to ZD and click on add ticket, then fill in the info that was on the Sugar screen to create the ticket.
  The other thing I noticed too is that when in ZD you can't create a ticket and enter any of our Sugar contacts names, I assumed that an integration with a CRM would allow you to pull up info from Sugar to create a ticket and not have to manually create all of the accounts. Is this the case?

  -Brian

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