Enable your support and sales teams by giving them the visibility they need. With this Zendesk and SugarCRM integration your teams will be able to stay up-to-date on all relevant records whether you are in Zendesk or in Sugar.
#3136 - Zendesk tickets not showing up in SugarCRM
Hi Support tea,,
I installed the basic version of the Zendesk-sugarcrm integration module.
I installed it on our sandbox environment of Sugar https://novilitytest.sugaropencloud.eu
After connecting to our zendesk account (https://novility.zendesk.com) and adding the zendesk dashlet I expect to see some tickts from some demo data.
We used in both system the same email adress. In Zendesk we can see correct Sugar data in Zendesk App, but nothing shows up in Sugar dashlet.
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Add email tracking capability to your Sugar and gain valuable data about email open rates, times as well as click throughs on links. No longer wonder if an email sent from Sugar was read by the recipient thanks to the handy read/unread icon in the Emails subpanel.