by Fanatical Labs

Enable your support and sales teams by giving them the visibility they need. With this Zendesk and SugarCRM integration your teams will be able to stay up-to-date on all relevant records whether you are in Zendesk or in Sugar.

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#3136 - Zendesk tickets not showing up in SugarCRM

Closed Installation created by jordyschoonhoven1 2 years ago

Hi Support tea,,

I installed the basic version of the Zendesk-sugarcrm integration module.

I installed it on our sandbox environment of Sugar https://novilitytest.sugaropencloud.eu
After connecting to our zendesk account (https://novility.zendesk.com) and adding the zendesk dashlet I expect to see some tickts from some demo data.
We used in both system the same email adress. In Zendesk we can see correct Sugar data in Zendesk App, but nothing shows up in Sugar dashlet.

Please advice.

Thanks,

Jordy

  1. chad member avatar

    Hi Jordy, thanks for the extra details. I saw your other email from this morning as well.

    Give this page a quick read and tell me if you are trying these scenarios: https://www.sugaroutfitters.com/docs/zendesk-sugarcrm/what-to-expect

    Look at the "If you are in Sugar" scenarios. If that's what you are doing and you are still not seeing tickets, let me know. I think the best next step will be to setup a quick screenshare so I can take a look: https://calendly.com/fanaticallabs/zendesk-support-meeting

    Thanks!

  2. chad member avatar

    Hi Jordy, thanks for the quick call. I will close this case out now.

    For anyone else who finds this, be sure to add the dashlet named "Fanatical Zendesk" when adding the dashlet. Any other "Zenesk" dashlets are likely from the old Zendesk integration and will not display any tickets.

    Thanks!

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  • "ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."

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