• Need to use SugarChimp validation code in staging site first and eventually in production site

  Support April 19th, 2018 @ 4:40 pm
  

  You're quite welcome. Have a great rest of your day!

  View Comment
  
  
• Need to use SugarChimp validation code in staging site first and eventually in production site

  Support April 19th, 2018 @ 4:38 pm
  

  Hello, thank you for asking. That's no problem using your license key on your staging environment.

  You can use your license key on unlimited staging/testing/development instances. The only rule is that it be used on only 1 production instance.

  Let us know if you need anything else as you get started. Thanks!

  View Comment
  
  
• Not all contacts syncing

  Support February 26th, 2018 @ 3:26 pm
  

  Sorry about that, I just updated the meeting. Jon will meet with you at that time. thanks!

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• Tickets stopped loading in SugarCRM

  Support February 20th, 2018 @ 7:05 pm
  

  One other thing you might want to check is your site_url in the config.php file.

  If you moved servers, this site_url value may need to change as well.

  If you go to the SugarCRM files on the web server, open config.php. Search for site_url. That value of that should be the same URL that you use to access Sugar.

  Does that match exactly? Be sure to check http/https. Needs to be exact.

  Thanks again!

  View Comment
  
  
• Tickets stopped loading in SugarCRM

  Support February 20th, 2018 @ 7:02 pm
  

  Hi Jon, I was able to give everything a look. All looks good on the licensing side.

  I'm thinking the issue is you're on an older version of the integration. Some things have changed on the Zendesk side which may have stopped this piece from working.

  Try these steps:

  1. Download the latest package for the integration here: https://www.sugaroutfitters.com/download/7921
  2. Go to Sugar > Admin > Module Loader and install the new package. Do not uninstall the old package.
  3. When the installation completes, go to Sugar > Admin > Zendesk Configuration and go through the steps again. Be sure to click on the "connect to zendesk" image even if it says you are already connected.

  After following these steps, check to see if you're now seeing the information flow through.

  If not, let's schedule a call so I can take a look. You can do that here: https://calendly.com/fanaticallabs/zendesk-support-meeting

  Also, looking back over old emails you were looking for maybe some custom ways to search/match records. Did we get that setup for you? Our latest editions have the capability to do this, we just have to update your configuration to make it work that way.

  Let me know how it goes. Thanks!

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• Installation Guide

  Documentation February 20th, 2018 @ 6:35 pm
  

  Hi Jon, sorry for the issues. I'm going to look into things on our side and I'll followup via email. I'll get back with you soon. Thanks!

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• Can't install to Sugar

  Support February 5th, 2018 @ 4:05 pm
  

  Great, thanks. Happy to help. I'm going to close out this case for now.

  If you need anything else (such as viewing other modules/fields on the Zendesk side) let us know.

  Thanks again!

  View Comment
  
  
• Can't install to Sugar

  Support February 5th, 2018 @ 3:22 pm
  

  No worries! Glad you found it!

  Is there anything else I can help with for now?

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• Can't install to Sugar

  Support February 5th, 2018 @ 3:01 pm
  

  Hi Sara, glad you were able to get it installed.

  To add the dashlet, you must be on a specific Contact record or Account record. The dashlet is available only on the record views. For example, click on the Contacts module, go to a specific contact record and see if you can add the dashlet on that page.

  Let me know if that works. Thanks!

  View Comment
  
  

Chad Hutchins has not rated any add-ons.

• SynoCalendar

  • 6.5.4
• File Upload Module

  • 6.5.7
• RT GSync: GMail, GCalendar; GDrive Integration

  • 6.5.14
• SugarChimp

  • 6.5.15

Chad Hutchins has not created any Wanted Add-ons.