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  Support March 10, 2022 @ 08:43 pm
  

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  Support March 10, 2022 @ 08:42 pm
  

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  Support March 10, 2022 @ 08:40 pm
  

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  Support March 10, 2022 @ 08:35 pm
  

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  Support January 11, 2022 @ 05:58 pm
  

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  Support January 11, 2022 @ 05:54 pm
  

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  Support January 11, 2022 @ 05:52 pm
  

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  Support January 11, 2022 @ 05:51 pm
  

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  Support January 11, 2022 @ 05:12 pm
  

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  Support January 11, 2022 @ 05:10 pm
  

  test please ignore

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• t4ests

  Support December 30, 2021 @ 02:24 am
  

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• t4ests

  Support December 28, 2021 @ 09:45 pm
  

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• t4ests

  Support November 20, 2020 @ 04:11 am
  

  this is a test

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• Trying to Map another Field, Sync did not work

  Support July 27, 2020 @ 08:50 pm
  

  Hi Frank,

  Happy to help. Can you tell me the type of field that Related Commercial Category is and the type of field you created in Mailchimp to receive the data? Additionally, it would be helpful to gather some more data about the kinds of errors we're seeing from Mailchimp. Can you follow the steps below and email the errors to mailchimp@fanaticallabs.com so I can take a closer look?

  1. From within Sugar Admin, navigate to SugarChimp's Health Status page
  2. Change the /health-status portion of the URL to /adminbatches
  3. Click Show along the left-hand side and see if you have any errored operations
  4. For any errors that occurred around the type you re-synced, click Download Link and send the file that downloads to mailchimp@fanaticallabs.com

  Thanks! Heidi

  View Comment
  
  
• Trying to send an email blast today but having issues

  Support July 24, 2020 @ 05:02 pm
  

  Looks like our responses crossed. Glad to hear things appear to be working now. I'll go ahead and close this ticket out but feel free to reach back out if you have any further trouble.

  Best, Heidi

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• Trying to send an email blast today but having issues

  Support July 24, 2020 @ 05:01 pm
  

  Hi Frank,

  Happy to help. There could be a few valid reasons why the numbers in Mailchimp don't match what appears in Sugar. These scenarios can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021151512-My-CRM-and-Mailchimp-Counts-Do-Not-Match

  If that doesn't answer the issue, we can look further to see if we're getting any kinds of errors. The steps to this are below:

  1. From within Sugar Admin, navigate to SugarChimp's Health Status page
  2. Change the /health-status portion of the URL to /adminbatches
  3. Click Show along the left hand side and see if you have any errored operations
  4. For any errors, click Download Link and send the file that downloads mailchimp@fanaticallabs.com (if they all have errors, you can just send along a few.

  Thanks, Heidi

  View Comment
  
  

Chad Hutchins has not rated any add-ons.

• RT GSync: Google Calendar, Contacts, Drive Sync

  • 6.5.14
• SugarChimp

  • 6.5.15

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