Co-founder of Fanatical Labs (makers of SugarOutfitters & SugarChimp). Entrepreneur and Developer residing in East Texas.
Support May 23rd, 2018 @ 7:23 pm
Hi Johannes, this is still an outstanding issue, but I've added all of the details for this to our internal development roadmap.
I'm going to close out the ticket for now. We'll fix this in a future release.
Support May 23rd, 2018 @ 7:20 pm
Hi Jon, this is a really old ticket. I'm going to go ahead and close this out.
I'm pretty sure we resolved this connection issue a long time ago. Please let me know if you are still having issues.
Support May 23rd, 2018 @ 7:19 pm
Hi Thomas, I'm going to close this case out.
Please let us know if you or the client has any issues upgrading to the latest version.
Support April 19th, 2018 @ 4:40 pm
You're quite welcome. Have a great rest of your day!View Comment
Support April 19th, 2018 @ 4:38 pm
Hello, thank you for asking. That's no problem using your license key on your staging environment.
You can use your license key on unlimited staging/testing/development instances. The only rule is that it be used on only 1 production instance.
Let us know if you need anything else as you get started. Thanks!View Comment
Support February 26th, 2018 @ 3:26 pm
Sorry about that, I just updated the meeting. Jon will meet with you at that time. thanks!View Comment
Support February 20th, 2018 @ 7:05 pm
One other thing you might want to check is your site_url in the config.php file.
If you moved servers, this site_url value may need to change as well.
If you go to the SugarCRM files on the web server, open config.php. Search for site_url. That value of that should be the same URL that you use to access Sugar.
Does that match exactly? Be sure to check http/https. Needs to be exact.
Thanks again!View Comment
Support February 20th, 2018 @ 7:02 pm
Hi Jon, I was able to give everything a look. All looks good on the licensing side.
I'm thinking the issue is you're on an older version of the integration. Some things have changed on the Zendesk side which may have stopped this piece from working.
Try these steps:
- Download the latest package for the integration here: https://www.sugaroutfitters.com/download/7921
- Go to Sugar > Admin > Module Loader and install the new package. Do not uninstall the old package.
- When the installation completes, go to Sugar > Admin > Zendesk Configuration and go through the steps again. Be sure to click on the "connect to zendesk" image even if it says you are already connected.
After following these steps, check to see if you're now seeing the information flow through.
If not, let's schedule a call so I can take a look. You can do that here: https://calendly.com/fanaticallabs/zendesk-support-meeting
Also, looking back over old emails you were looking for maybe some custom ways to search/match records. Did we get that setup for you? Our latest editions have the capability to do this, we just have to update your configuration to make it work that way.
Let me know how it goes. Thanks!View Comment
Documentation February 20th, 2018 @ 6:35 pm
Hi Jon, sorry for the issues. I'm going to look into things on our side and I'll followup via email. I'll get back with you soon. Thanks!View Comment
Support February 5th, 2018 @ 4:05 pm
Great, thanks. Happy to help. I'm going to close out this case for now.
If you need anything else (such as viewing other modules/fields on the Zendesk side) let us know.
Thanks again!View Comment
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