Display NameTeo Tech
Member SinceDecember 5th, 2016
Last SeenJanuary 11th, 2019
Teo Tech does not have any add-ons for sale.
Support November 5th, 2018 @ 4:12 pm
Thank you for your assistance, the upgrade worked well and so far, no issues. I very much appreciate it.View Comment
Support November 2nd, 2018 @ 3:05 am
Good thought, I'll run it prior, thanks, I'll let you know how it goes.View Comment
Support November 2nd, 2018 @ 2:56 am
Thank you so much. Is it best to run this update prior to the SugarCRM upgrade, after the SugarCRM upgrade?View Comment
Support October 9th, 2017 @ 9:12 pm
Ooops! Wrong case, so as I was saying...... you can close this case today. I heard only from one user that claimed inability to login today and doubtful that issue is related. So, anyway, thank you for your help, another job well done!View Comment
Support October 8th, 2017 @ 5:08 pm
Maybe we should wait till tomorrow to close this case. The upgrade was run Saturday evening and as far as I can tell myself, it seems to be working properly. I'll actually know more tomorrow when users return, but so far so good.View Comment
Support October 5th, 2017 @ 5:56 pm
Thanks, I'll run it after hours tonight and give you an update after the Health Check.View Comment
Support October 5th, 2017 @ 4:27 pm
Ok, I'll let Sugar know.View Comment
Support October 5th, 2017 @ 4:17 pm
Oh, oh, Sugar ran a new Health Check after I upgraded the Zendesk version and there are additional issues. The message from Sugar:
I removed the directory and ran a new health check on the instance. It looks like the new Zendesk integration also has issues, because it returned the following errors:
[2017-10-05T16:11:52+00:00] BUCKET => F: [Issue 31][foundEcho][Found "echo" in modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/LogicHook.php on line 125]View Comment
[2017-10-05T16:11:52+00:00] BUCKET => F: [Issue 32][foundEcho][Found "echo" in modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/LogicHook.php on line 125]
[2017-10-05T16:11:52+00:00] BUCKET => F: [Issue 33][foundEcho][Found "echo" in modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/LogicHook.php on line 125]
Support October 5th, 2017 @ 3:13 pm
Thanks, Chad, I advised SugarCRM I would be running the Zendesk upgrade after hours last night and asked when they planned to actually run our Sugar upgrade after removing the particular folder. I haven't heard from them yet, but I did complete my Zendesk upgrade part so whenever they can get us on their schedule will be fine. I'm sure others will appreciate the action you took in communication with Sugar regarding this folder. No doubt it will be a time saver for all involved. Thanks again.View Comment
Support October 4th, 2017 @ 9:25 pm
Cool, I'll run the Zendesk upgrade after hours tonight and let Sugar know they can manually delete the folder and run the Sugar upgrade whenever.
I appreciate the quick response, thank you!View Comment
Support October 4th, 2017 @ 9:16 pm
Excellent, thank you. Do you recommend I upgrade Zendesk prior to the Sugar upgrade or just wait till after the Sugar upgrade?View Comment
Support October 4th, 2017 @ 8:56 pm
I see, sorry, the link they gave me only depicted an example, not the real issue. My bad.... take a look at this, then:
[2017-10-02T19:09:09+00:00] BUCKET => F: [Issue 98][useOfAppViewInvokeParent][Use of removed Sidecar app.view.invokeParent method in custom/clients/base/views/zendesk-dashlet/zendesk-dashlet.js]
Does that make sense?View Comment
Support May 9th, 2017 @ 12:51 am
It appears to be functional, so at this time you can close the case.
Support April 18th, 2017 @ 6:20 pm
Thanks, Chad,View Comment
I think the call is not necessary at this point. I'll have the Sugar tech disable zd_Tickets and run the Health Check again. If that does not permit the Health Check to run successfully, I'll contact you again.
Support April 18th, 2017 @ 5:08 pm
According to Sugar Tech Support running the Health Check, if the file is just a leftover from previous version dated, I think 2015, he can manually disable it and continue on. The unknown part is if it is still used by the current version. That's what we need to know from you, I guess.View Comment
Support April 17th, 2017 @ 10:11 pm
The version I have is the one I just downloaded from the link that was sent to me in an email from support@sugaroutfitters on 4/11/17. It is listed as FanaticalZendesk-2.0.1-for-Sugar7.zip (OnDemand Compatible which is the instance we are running) so that's what I downloaded and installed and within Sugar is visible as v2.0.1n. So you're saying that is not the proper version?View Comment
Support April 17th, 2017 @ 4:18 pm
Uninstalling the Zendesk integration is not an option. Sugar is willing to wait for this resolution, I believe. I appreciate your attention, thanks.View Comment
Support April 17th, 2017 @ 4:05 pm
I haven't heard from anyone yet, any thoughts on this issue?
Teo Tech has not rated any add-ons.
Teo Tech has not verified any add-ons.
Teo Tech has not created any Wanted Add-ons.