by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#2999 - Sugar Opportunities missing in Zendesk

Closed Bug? created by mhoffmann 7 years ago

Hi Chad,

According to the customer with the new 2.0.1 version, they are not currently seeing any Sugar Opportunities in Zendesk any more. Apparently this was the case with the previous version.

Please advise

Cheers Malcolm

  1. chad member avatar

    Chad Hutchins

    7 years ago

    Hi Malcolm, if you want opportunities to show when viewing a ticket in Zendesk, the requester's email address or collaborator's email address needs to match a Contact in Sugar that has an Opportunity related to them.

    Put another way, if you go to the Sugar and bring up an Opportunity record does it have any related Contacts on the Opportunity? If it does not, it will not be displayed on the Zendesk side because we do not have a way to link it through to Sugar.

    Can you confirm if they have specific Contact records related to their Opportunity records?

    Would you like to setup a call with your client next week and we can discuss this? If so, you or the client can pick a day/time here:


  2. chad member avatar

    Chad Hutchins

    7 years ago

    Hi Malcolm, I found out that the opportunities module was disabled by default, but that is something I can easily enabled for your client.

    Would you be able to pick a day and time here we could have a quick call?

    We will need admin access to Sugar and Zendesk on the call. Thanks!

  3. chad member avatar

    Chad Hutchins

    7 years ago

    Hi Malcolm, was the client able to get the opportunities showing on the Zendesk app?

    I'm happy to help them get this setup if they have not yet. Let me know. Thanks!

  4. chad member avatar

    Chad Hutchins

    7 years ago

    Hi Malcolm, I'm going to close out this case, but please let me know if the client is still having issues.

    I want to make sure they are all setup and happy with the integration. Please let me know if you or the client have any questions. Thanks!

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