by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM.

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#3699 - Is Fanatically Zen compatible with Sugar 7.9 and 8.0?

Closed General Question created by Thomas_MG a year ago

Hello,
we plan to upgrade a customer Sugar (currently on 7.7.2.3) to 7.9 or 8.0. The system is hosted by us (not on-demand).
Will Fanatically Zen work with those Sugar versions? If not, when is it planned?

Thank you and kind regards,
Thomas

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Thomas,

    Fanatically Zen is already compatible with both of those versions. Feel comfortable upgrading whenever you are ready.

    You will need to get the latest package from the your Purchases Page.

    There is no need to uninstall the previous version, just install the new version into admin > Module Loader, on top of the previous version. Let us know if you have any more trouble.

    Thanks!
    Chad

  2. chad member avatar

    Chad Hutchins

    a year ago

    Hi Thomas, I'm going to close this case out.

    Please let us know if you or the client has any issues upgrading to the latest version.

    Thanks!

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  • "ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."

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