by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM.

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#3025 - 500 Sugar Server error - Php fatal error validation

Closed Bug? created by mhoffmann Verified Purchase 2 years ago

Hi Chad,

Like last week Friday our customer has reported that he can't review any Account, Contact or Lead records detail view records (ie. where he has configured in the Zen dashboards. Last week we reinstalled the module, everything worked again

In the PHP log we get the following information:

[Fri Apr 07 10:27:17.211469 2017] [:error] [pid 15317] [client 2003:cd:ebc1:ea00:318e:2d7c:2af3:b198:43406] PHP Fatal error: Class 'FanticalZendeskOutfittersLicense' not found in .... /modules/FanaticalZ
endesk/license/OutfittersLicense.php on line 66,    

It looks like the license is being verified weekly (file is there), but for whatever reason an error is created which causes the 500 server error

Looking for a quick resolution

Regards
Malcolm

  1. chad member avatar

    Chad Hutchins

    2 years ago

    Hi Malcolm, really sorry to ask you to do this again, but please download the latest package and install it with Module Loader (do not uninstall anything). https://www.sugaroutfitters.com/orders

    The fix for that error is there. After you install the new package, please go through the 3 setup steps again. This will resolve the issue you're seeing there.

    Sorry again for the issue!

    • mhoffmann member avatar

      mhoffmann Verified Purchase

      2 years ago

      Hi Chad,

      We have deployed the new package, hopefully this has resolved the licensing issue.

      Regards
      Malcolm

    • chad member avatar

      Chad Hutchins

      2 years ago

      Hi Malcolm, how's the new package working? Did it resolve the issues for your client?

  2. mhoffmann member avatar

    mhoffmann Verified Purchase

    2 years ago

    Hi Chad,

    We will wait to see if the issue reappears Friday, as that is the day when the license is validated.

    Malcolm

  3. chad member avatar

    Chad Hutchins

    2 years ago

    Hi Malcolm, has the customer had any issues recently or has the licensing issue been resolved?

  4. chad member avatar

    Chad Hutchins

    2 years ago

    Hi Malcolm, checking in again. It looks like the license pings are coming in properly from our side.

    Is everything resolved with this customer? Can I close out this case?

    Thanks!

    • mhoffmann member avatar

      mhoffmann Verified Purchase

      2 years ago

      Hi Chad,

      No more license errors, please close the case

      Cheers
      Malcolm

    • chad member avatar

      Chad Hutchins

      2 years ago

      Good to hear, closing this case. Have a great week!

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