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• Error installing package - New SugarCloud policy

  Support November 23rd, 2022 @ 3:03 pm
  

  Such a great news Heide!

  We've alredy installed the updated package and It looks like fine.

  Thank you very much for the effort.

  Kind regards

  Beatriz Reviejo Project at redk Spain

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• Error installing package - New SugarCloud policy

  Support November 22nd, 2022 @ 9:45 am
  

  Hi Heide,

  Any new? Published date?

  Regards Beatriz Reviejo Project Lead at redk Spain

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• Error installing package - New SugarCloud policy

  Support November 21st, 2022 @ 2:00 pm
  

  Hi Heide,

  I hope so, thank you very much for your support. I'll be waiting for the updated package. Please let me know when it's available fo downlading.

  Regards Beatriz Reviejo Project Lead at redk Spain.

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• Error installing package - New SugarCloud policy

  Support November 21st, 2022 @ 1:14 pm
  

  Hi Heide,

  Regarding my last comment: We have a very important meeting for a demostration of Zendesk integrated with SugarCRM. We're working on it and the meeting date is at 28th November

  **This issue is very critical for us. ** Please, let me know if we could get the updated package.

  Thanks a lot and kind regards

  Beatriz Reviejo Project Lead at redk Spain

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• Error installing package - New SugarCloud policy

  Support November 18th, 2022 @ 8:22 am
  

  Hi Heide,

  We have a very important meeting for a demostration of Zendesk integrated with SugarCRM. We're working on it and the meeting date is at 28th November. We'd need the new package. Is there any possibility to get the package for the next week? Please let me know if it is possible.

  Thanks and regards Beatriz Reviejo

  Porject Lead at redk Spain

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• Error installing package - New SugarCloud policy

  Support November 15th, 2022 @ 9:53 am
  

  Hi Heide,

  We'are not in time for the demostration meeting of today so..... Please, let me know when your packacke is updated. That'd be enough at the moment.

  Thanks a lot for your feedback. Regards

  Beatriz Reviejo Project Lead at redk Spain

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• URGENT - Subscription has expired and payment failed BUT Key is valid and active

  Support October 26th, 2022 @ 7:39 am
  

  Thanks @Mtt and @Heide for your explanations. Regards

  Beatriz Reviejo Project Lead at redk Spain

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• URGENT - Subscription has expired and payment failed BUT Key is valid and active

  Support October 25th, 2022 @ 8:46 am
  

  Hi Heide,

  I think here there was a mix of issues. The payment was done at 26th september, and here, there was an issue related to Paypal payment confirmation. Sugaroutfitters didn't tell us anything.

  At 17th october, the payment was confirmed manually. Here there was an additional issue, because from 17th October to 21th October, the key validation process didn't work. At that moment, neither SugarOutfitters or anyone didn't tell us anything.

  And finally and magically, at 21th October, I checked again the key validation process and It worked. Until today, I keep no understanding why from 17th to 21th, it didn't work. The payment was already confirmed.

  So could you tell me why? Our customer has spent almost 1 month without access to your connector but they payed in time. I think you'll understand their concern too. What can I tell them?

  Regards

  Beatriz Reviejo Project Lead at redk Spain

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• URGENT - Subscription has expired and payment failed BUT Key is valid and active

  Support October 24th, 2022 @ 8:21 am
  

  Hi Heide,

  The customer has confirmed It's working too. Althought I can't understand why has spent almos 1 month from they payed until the payment has beed confirmed. And then 4 days more until the SugarChimp validated sucessfully the license key. Where was the problem? Paypal? Sugaroutfitters? SugarChimp? Please let me know where the issue was in.

  Thanks and kind regards

  Beatriz Reviejo Project Lead at redk Spain

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• URGENT - Subscription has expired and payment failed BUT Key is valid and active

  Support October 24th, 2022 @ 8:21 am
  

  Hi Heide,

  The customer has confirmed It's working too. Althought I can't understand why has spent almos 1 month from they payed until the payment has beed confirmed. And then 4 days more until the SugarChimp validated sucessfully the license key. Where was the issue? Paypal? Sugaroutfitters? SugarChimp? Please let me know where the issue was in.

  Thanks and kind regards Beatriz Reviejo Project Lead at redk Spain

  View Comment
  
  
• URGENT - Subscription has expired and payment failed BUT Key is valid and active

  Support October 21st, 2022 @ 11:02 am
  

  Hi Heide,

  Magic, It's working. After, several days, It's working. What have you done to solve it?

  Please let me know what was the issue? Thanks and kind regards

  Beatris Reviejo Project Lead at redk Spain Email: breviejo@redk.net

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• URGENT - Subscription has expired and payment failed BUT Key is valid and active

  Support October 21st, 2022 @ 7:35 am
  

  Hi Heide,

  Please resend that email to me: breviejo@redk.net. I haven't any email.

  Beatriz Reviejo (breviejo@redk.net) Project Lead at redk Spain

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• Calls always Failed

  Support July 5th, 2022 @ 9:27 am
  

  Hi

  Could you contact directly with our customer by spype? I think It could be better. Please let me know If it's posssible.

  Thanks a lot Kind regards

  Beatriz Reviejo Project Lead at redk Spain

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• Sugar v12

  Support June 1st, 2022 @ 3:45 pm
  

  Thanks

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• Board for Calls

  Support May 30th, 2022 @ 1:26 pm
  

  Thanks

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• Compatibility for Sugar v12

  Support May 30th, 2022 @ 11:30 am
  

  Hi Team,

  Please let me know when it's available for V12, because we'd need to order a demo license key. Thank you very much

  Regards

  Beatriz Reviejo Project Lead at readk Spain Partner SugarCRM in Spain

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• Board for Calls

  Support May 30th, 2022 @ 6:38 am
  

  Please, let me know if there is available the feauture for Calls. Thanks

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• Sugar v12

  Support May 30th, 2022 @ 6:37 am
  

  Please, let me know if there is compatibility. Thanks

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• Internal Server Error 500

  Support March 10th, 2022 @ 3:32 pm
  

  Hi team,

  We've already fixed the bug by ourselves. Here you can see the PHP log with the error: _Unable to find source-code formatter for language: php. Available languages are: actionscript, html, java, javascript, none, sql, xhtml, xml PHP Fatal error: Uncaught Error: Class '\DocuSign\eSign\Model\array' not found in /mnt/sugar/shadowed/bovemontero-pre.sugarondemand.com/modules/UT_DocuSign/library/esign-client/src/ObjectSerializer.php:318 Stack trace:

  0 /mnt/sugar/shadowed/bovemontero-pre.sugarondemand.com/modules/UT_DocuSign/library/esign-client/src/ObjectSerializer.php(258): DocuSign\eSign\ObjectSerializer::deserialize(Object(stdClass), '\DocuSign\eSign...', NULL)

  1 /mnt/sugar/shadowed/bovemontero-pre.sugarondemand.com/modules/UT_DocuSign/library/esign-client/src/ObjectSerializer.php(1342): DocuSign\eSign\ObjectSerializer::deserialize(Array, '\DocuSign\eSign...')

  2 /mnt/sugar/shadowed/bovemontero-pre.sugarondemand.com/modules/UT_DocuSign/library/esign-client/src/ObjectSerializer.php(1342): DocuSign\eSign\ObjectSerializer::deserialize(Object(stdClass), '\DocuSign\eSign...')

  3 /mnt/sugar/shadowed/bovemontero-pre.sugarondemand.com/modules/UT_DocuSign/library/esign-client/src/ObjectSerializer.php(258): DocuSign\eSign\ObjectSerializer::deserialize(Obj in /mnt/sugar/shadowed/bovemontero-pre.sugarondemand.com/modules/UT_DocuSign/library/esign-client/src/ObjectSerializer.php on line 318_

  Our bugfix: Changing this path '\DocuSign\eSign\Model\array' to '\DocuSign\eSign\Model\ModelList[]' Perhaps you could fix it for uncoming release too.

  Thanks Beatriz Reviejo Project Lead at redk Spain

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• Internal Server Error 500

  Support March 10th, 2022 @ 11:37 am
  

  Hi,

  I'm Beatriz (Affiliated user) and I'm working togeteher Collum helping to find any solution for this issue.

  Sugar Console: Thu Mar 10 07:55:41 2022 [20376][1][FATAL] could not load LHS in User Thu Mar 10 07:58:32 2022 [19768][1][FATAL] DocuSign : ObjectSerializer File written bytes Thu Mar 10 07:58:32 2022 [19768][1][FATAL] Written 218721 byte to /tmp/1646899112. Please move the file to a proper folder or delete the temp file after processing. Thu Mar 10 07:59:46 2022 [9848][1][FATAL] could not load LHS in User Thu Mar 10 09:02:54 2022 [29376][1][FATAL] DocuSign : ObjectSerializer File written bytes Thu Mar 10 09:02:54 2022 [29376][1][FATAL] Written 267783 byte to /tmp/1646902974. Please move the file to a proper folder or delete the temp file after processing. Thu Mar 10 09:02:55 2022 [29376][1][FATAL] DocuSign : ObjectSerializer File written bytes Thu Mar 10 09:02:55 2022 [29376][1][FATAL] Written 124995 byte to /tmp/1646902975. Please move the file to a proper folder or delete the temp file after processing. Thu Mar 10 09:03:32 2022 [21108][1][FATAL] could not load LHS Thu Mar 10 09:03:32 2022 [21108][1][FATAL] could not load LHS Thu Mar 10 09:03:33 2022 [21108][1][FATAL] DocuSign : ObjectSerializer File written bytes Thu Mar 10 09:03:33 2022 [21108][1][FATAL] Written 253974 byte to /tmp/1646903013. Please move the file to a proper folder or delete the temp file after processing. Thu Mar 10 09:03:34 2022 [21108][1][FATAL] DocuSign : ObjectSerializer File written bytes Thu Mar 10 09:03:34 2022 [21108][1][FATAL] Written 298848 byte to /tmp/1646903014. Please move the file to a proper folder or delete the temp file after processing.

  Chrome Browser: attached screenshots https://bovemontero-pre.sugarondemand.com/rest/v11_15/UT_DocuSign/manageDocuSignFieldMapping

  Error Oops, An error has occured Error: Internal Server Error Status : 500 Response Text :

  https://bovemontero-pre.sugarondemand.com/rest/v11_15/UT_DocuSign/GetDocuSignTemplateDetails Error Oops, An error has occured Error: Internal Server Error Status : 500 Response Text :

  Thanks Beatriz Reviejo Project Lead at redk Spain

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