Fanatically Zen with SugarCRM and Zendesk

Hi Levi,

Happy to help. It looks like you're on an older version of Fanatically Zen. We've made a lot of updates since so it might help to first update your version and then we can troubleshoot the issue further. Can you update to the latest version using the steps below and let me know if you're still encountering this issue?

https://fanaticallabs.zendesk.com/hc/en-us/articles/360027729911-Update-Fanatically-Zen-to-Latest-Version

Thanks! Heidi

Hello,

Updated to the newest version. Still encountering the issue.

Hi Levi,

Thanks! We can eliminate that as a possible issue. Let's go ahead and gather some debug logs so I can take a closer look. Can you follow the steps below to gather the logs and send them along to us at zendesk@fanaticallabs.com?

1. From within Sugar, right click anywhere on the page and select Inspect
2. Click Console (ensure the drop-down says "top" and copy/paste the following: SUGAR.App.api.call('get',SUGAR.App.api.buildURL('FanaticalZendesk/setting/logger/debug'),{},{})
3. Press Enter and navigate to the record whose Dashlet is displaying the error
4. Gather the Sugar logs by following the steps below: a. From within Sugar Admin click System Settings b. Click View Log at the bottom of the page c. Click All at the top of the page d. Copy/paste the text that appears into a text file and send it along to zendesk@fanaticallabs.com

Here is a gif of steps 1 and 2 above for reference. Thanks for your help in troubleshooting.

Best, Heidi

Hi Levi,

Just following up here as I realized this case was still open. Since we resolved this issue through email I am closing this case for now. If you have any further trouble, please don't hesitate to reach back out to us at zendesk@fanaticallabs.com.

Best, Heidi