by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4732 - My customer wants to cancel their subscription

Closed General Question created by a year ago

I'm a Sugar partner and my customer no longer is using this integration.

  1. mmarum member avatar

    Can you reach out to outfitters@sugarcrm.com or thru the SugarOutfitters website chat with more customer info? In particular, we need the order number.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Thanks for reaching out. As Matt mentioned, if you could reach out to SugarOutfitters directly with the order number that would help immensely in getting this subscription canceled for you. If they change their mind and want to continue using SugarChimp, but need some additional guidance and support, we'll be happy to help with that as well.

    Please let us know if you have any trouble!

    Best, Heidi

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  • "They did a great job customizing our Sugar/Zendesk plugin. I love that you don't have to explain everything, they just get it."

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