by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4671 - Dashlet Settings - Default Order & # of Tickets showing

Closed Bug? created by Joshua Carter Verified Purchase a year ago

Selections made when editing the dashlet are not retaining when viewing case list. I can select Default Ticket Order of "Created Date, ascending" / Tickets to Show as "10", save the settings, and return to the dashlet view, but those settings are not respected. I still see "Created date, descending" and only see 6 tickets.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hi Joshua,

    Thanks for reaching out. I was able to replicate this issue and Chad, our CTO, is taking a closer look. I'll follow up again as soon as I have more information.

    Thanks again and let me know if you need anything in the meantime.

    Best, Heidi

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  • "ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."

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