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Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3085 - Add custom fields

Closed Feature created by dtroup 7 years ago

How do you get custom fields to show in ZenDesk? I don't see an option to change the layout. Thanks

  1. chad member avatar

    Chad Hutchins

    7 years ago

    Hi Dan, I can help with this. It's possible to add new modules and fields to the Zendesk app view, we just currently have to help you do that. We haven't quite completed the interface to allow you to do this on your own (coming soon!).

    If you would, shoot me an email at and tell me which modules and fields you would like to see for the ticket, user and organization views in Zendesk and I'll be able to tell you how to make it happen.


  2. dtroup member avatar


    7 years ago

    Sending an email over now. Thanks

  3. chad member avatar

    Chad Hutchins

    7 years ago

    Over a call, we were able to setup the custom fields Dan wanted to be visible on the Zendesk side.

    I'm closing this case out. Let us know if you ever need anything else. Thanks!

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