by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4544 - Problems installing for Sugar version 11.0.0

Closed Installation created by Isaac Farley Verified Purchase 3 years ago

Hello support,

We, Crossref, began our free trial yesterday and I am attempting to install today. Unfortunately, I am running into some errors on the Sugar side of things. I was able to get the app installed in Zendesk (so a bit of good news).

This is what I am seeing when I try to upload FanaticalZendesk-2.8.7-for-SuiteCRM.zip to the Module Loader in Sugar. We're running Sugar version 11.0.0.

![Screen Shot 2021-05-28 at 11.49.04 AM.png](https://www.sugaroutfitters.com/assets/img/support/zendesk-sugarcrm/dd43f68eb084e453e8ccd280581340e7/Screen%20Shot%202021-05-28%20at%2011.49.04%20AM.png "Screen Shot 2021-05-28 at 11.49.04 AM.png")

Here's the error message text, if that is helpful:

Scanning Package

Installation failed!

The package you are attempting to install does not conform to the policies established within the Sugar Open Cloud or by your system administrator.

Sugar Open Cloud customers must obtain a new package from the package provider that addresses the issues described below. If you are running Sugar locally, you can relax your Module Loader restrictions to allow the package to be installed.

Package Scan Policy Guide

File Issues copy/custom/service/FanaticalZendesk/SugarWebServiceImplFanaticalZendesk.php Code attempted dynamically-named method call on line 87 copy/custom/service/FanaticalZendesk/rest.php Code attempted to call blacklisted function "chdir" on line 6 copy/modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/EntryPoint/TicketSync.php Code attempted to call blacklisted function "file_get_contents" on line 10 copy/modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/HandlebarsHelper.php Code attempted to call blacklisted function "pathinfo" on line 18 Code attempted to call blacklisted function "pathinfo" on line 19 Code attempted to call blacklisted function "file_get_contents" on line 23 copy/modules/FanaticalZendesk/controller.php Code attempted dynamically-named method call on line 118

Looking forward to your help, Isaac

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hi Isaac,

    Thanks for reaching out. It looks like you're attempting to install Fanatically Zen for SuiteCRM. Can you try installing Fanatically Zen for Sugar 11? This can be found by logging in to SugarOutfitters and navigating to your Purchases. The steps for this are below:

    1. Log in to SugarOutfitters
    2. Hover over My Account in the top-right corner and click Purchases

    Please let me know if you still have any trouble installing this version.

    Thanks, Heidi

    • ifarley member avatar

      Isaac Farley Verified Purchase

      3 years ago

      Thanks, Heidi. I wasn't seeing the link for Sugar 11 earlier today, but I see it is there now.

      Screen Shot 2021-05-28 at 2.44.45 PM.png

  2. ifarley member avatar

    Isaac Farley Verified Purchase

    3 years ago

    I was able to install and am now configuring. Thanks for your help!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Wonderful!

    Let me know if you have further questions as you get things ready.

    Best, Heidi

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