by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM.

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#4436 - Connection Sugar CRM & Zendesk not working anymore

Closed Bug? created by ch1 a year ago

Hi all

since 20/9/2019 we've had a license for Sugar CRM & zendesk. Not this is not working anymore. The license key is the same, but we lost our connection between the 2 platforms. What do I need to do to fix this?

Kr marina

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hi Marina,

    Happy to help. To confirm, it sounds like you're no longer able to view Sugar data from within Zendesk, is that correct? You should be able to resolve this by re-connecting using the steps below:

    https://fanaticallabs.zendesk.com/hc/en-us/articles/360019672232-CRM-Data-Not-Displayed-in-Zendesk-App

    If this doesn't work, can you tell me more about what you're experiencing so I can take a closer look?

    Thanks, Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks, Heidi Fanatical Labs Support

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