by Fanatical Labs

Enable your support and sales teams by giving them the visibility they need. With this Zendesk and SugarCRM integration your teams will be able to stay up-to-date on all relevant records whether you are in Zendesk or in Sugar.

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#2993 - Module not loading in Zendesk

Closed Feature created by jcox 2 years ago

Stopped working about two days ago?

  1. chad member avatar

    Hi Jon, sorry for the issue. I sent out an email the other day, maybe it hit the spam box.

    If you download and install the latest package it'll start working again. You can download it here:

    Go to Sugar > Admin > Module Loader and install it over what exists (do not uninstall the other zendesk module). After it installs go through the Zendesk Configuration steps. Be sure to click the "Connect to Zendesk" button on step 3 even if it says you are connected.

    Let me know if this doesn't clear things up. Thanks and sorry again!

  2. jcox member avatar


    2 years ago

    Ok - great - I will make the adjustments . i see you have a secound product now. What is new.

    • chad member avatar

      Great, let me know how it goes.

      The "Professional" edition is the new edition that was added. There were a lot of platform-level changes to make updates go smoother in the future (hopefully prevent what happened here). These changes were made to both "Basic" and "Professional" edition.

      But the biggest change in Professional is we can now display other modules and fields (including custom) in the Zendesk app. So if you have a special field in Sugar that you want your Zendesk agents to see, we can make that happen.

      If you'd like to give it a try, let me know and we can setup a time to get you setup.

  3. jcox member avatar


    2 years ago


    I see two potential downloads.

    I am assuming


  4. jcox member avatar


    2 years ago

    Yes, let me know when you have time next week and we can set it up .

  5. jcox member avatar


    2 years ago

    I will assume i have Basic license

  6. chad member avatar

    Yes, that's correct, everyone was on "Basic" to start with. But we can give anyone a free trial of "Professional" to see if you want to make the upgrade.

    Next week sounds great to me. Pick a day and time here and we'll make it happen:

  7. jcox member avatar


    2 years ago

    The update fixed the issue. Thank you,
    Warm Regards,


  8. chad member avatar

    Good to hear! Sorry again for the issue.

    I'm going to close this case out now. Have a nice weekend. Looking forward to our call next week.

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