by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4276 - Sugar Inc. will discontinue support for TLS v 1.0/1.1 -- Any actions required?

Closed General Question created by Thomas_MG 4 years ago


Sugar Inc. recently announced that they will stop support of TLS v 1.0 / 1.1 for any Sugar instances hosted at Sugarondemand. We as a Sugar hosting partner also plan to stop support of TLS v 1.0 / 1.1. Those protocol versions are outdated and only version 1.2 or higher will be supported in future.

Does this affect any integration between Zen and Sugar? Will we have to update the connector packages?

Thank you, Thomas

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Hi Thomas,

    Thanks for reaching out. Because the integration goes through Zendesk and Sugar servers, this change won't affect the Fanatically Zen integration. It's worth noting that Zendesk has also stopped supporting 1.0/1.1 as of last year.

    Please let me know if you have any further questions!

    Best, Heidi

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