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Display Namekgravelle
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Member SinceFebruary 6th, 2020
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Last SeenJune 6th, 2022
kgravelle does not have any add-ons for sale.
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Support June 9th, 2022 @ 6:03 pm
Last but not least - I provided my business phone number 3 days ago - calling me is the best option. Thanks! We need to get a sense of urgency on this issue... thanks!
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Support June 9th, 2022 @ 6:01 pm
Also David/Squiz - I do not see a reply from your "support" question back on 6/6: "can you please share, how to sync-back prospects when they initially created in Outreach and already have some activity logs, with records already existing in Sugar with also some of activities? Normally we get the error: "Email hash already exists". Even if we turned on option "Allow users to select the preferred Prospect by ID". WHEN can we expect a reply?? Thanks
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Support June 9th, 2022 @ 5:57 pm
Hello Squiz - please send an email at: kgravelle@brainsell.com with the information. Please enable a reply to your email. Thanks!
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Support June 6th, 2022 @ 1:14 pm
Hello - please provide the account name and the name of the person who requested assistance? We need a name and email and/or phone number to address them directly. Thank you - Katie Gravelle 978-510-3525
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Support May 6th, 2022 @ 1:24 pm
Please advise customer name... thanks, Katie at BrainSell...
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Support February 11th, 2020 @ 6:51 pm
Hello Heidi - I was successful BUT I cannot edit the existing Dashboard. Same results - nothing has changed.... clearly, I need to get on the phone with support. How do I arrange an actual phone call?
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Support February 11th, 2020 @ 3:22 pm
Hi Heidi - I will access Sugar CRM Admin and will share the results with you.
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Support February 11th, 2020 @ 2:58 pm
Hi Heidi - yes, console says "top" -- but I am accessing through Zendesk - not Sugar - which is exactly what I did the first time .... I will send you a screen shot to the email address - thanks!
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Support February 10th, 2020 @ 11:11 pm
Hello Heidi - I am having issues with getting the console to cooperate - these are the steps I am using, as you stated above:
- From Zendesk Configuration, right click anywhere on the page and select "Inspect".
- Click Console at the top of the page.
- Copy/paste the following into the console and press
- **See Screenprint - I copied your URL and added -pdi... : so here it is - SUGAR.App.api.call('create',SUGAR.App.api.buildURL('FanaticalZendesk/setting/zendesk_default_subdomain'),{key:'zendesk_default_subdomain',value:'pdi-with the real name.zendesk.com'},{})
- Click on the Network tab at the top of the page.
- Under Name, click zendesk_default_subdomain. Look to the right under Preview, can you tell me what appears under "value"? It should look something like this: https://d.pr/i/GZ7QqE
Error message is: "Uncaught ReferenceError: SUGAR is not defined at :1:1 (anonymous) @ VM980:1
Why can't I add a pdf file??? I can't see t o add any file - please doublecheck your copied link and get back to me... thanks!
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Support February 10th, 2020 @ 7:08 pm
BTW - can you please post what you mean "Step 3 of the Zendesk Configuration tool" ?? Just want to confirm we are totally on the same page... thanks!
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Support February 10th, 2020 @ 7:06 pm
Hello - thank you for the reply - I will implement these changes 2/10 evening and will let you know how it goes! Thanks!
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Support February 7th, 2020 @ 3:52 pm
Hello Heidi - WOW, thanks for the speedy reply. I tried to attach a pdf - but got an error message that the file type cannot be uploaded??? Anyway, the result for zendesk-default-subdomain is "brainselltechnologies" - which is contrary to our current correct sub-domain
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