Why Every Business Needs a Customer Portal

Posted by on October 9, 2020
The stage after customer satisfaction is customer delight which is not known to a lot of companies. They focus only on driving customers to take the action that fulfills their bottom lines and forget them after that. In today’s competitive world, working on customer satisfaction is the bare minimum. This is where a customer portal for SugarCRM comes into play.

The Value of Empathy in Customer Service

Posted by on September 16, 2020
In a world of AI, self-service, and trying to be as efficient as possible with customer support, empathy is a skill that can often be overlooked. However, not using empathy in the moments that matter can make or break an experience with a customer.

Access Helpful SugarCRM API Methods Right from Your Browser

Posted by on September 15, 2020
With the SugarCRM API Interface, get access to helpful SugarCRM APIs and detailed documentation served right in your browser using Swagger UI. Interact, try, share, and integrate easily without having to use Postman or IDE REST clients.

3 ways to get product support for your SugarCRM add-ons

Posted by on September 3, 2020
If you are new to SugarOutfitters or just need a quick reminder, below are several ways to get product support for your SugarCRM add-ons.

Mailchimp Adds Customer Journey Builder as New Automation Feature

Posted by on August 20, 2020
Mailchimp recently added a brand new feature to its software called the Customer Journey builder. We'll share the top features below and why SugarCRM users should consider using Mailchimp when powered by SugarChimp — the bi-directional integration for Sugar and Mailchimp.

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