It is not uncommon for a company to use multiple Zendesk instances. A company may choose to have multiple Zendesk instances to support multiple business groups within the company or because of mergers and acquisitions. However, most of the time the company will still have a single CRM instance where all of their customer data lives. The challenge is then how to link all of those Zendesk apps with a single CRM.

Synolia's latest solution allows you to see mapped addresses on the record and list views as well as in drill down reports. Works great in both On Demand and self hosted environments.

The experts at Rolustech just released an add-on that lets you tweak Sugar to make it look just how you want it to. Alter colors, change fonts, and it's a personlized theme just for your account. Read on to learn more.

Our sister company at Fanatical Labs uses Zendesk on a daily basis for everything customer supported related and SugarCRM for everything sales and marketing related. These are two great tools that do what they do very well. But having separate systems for different purposes has its challenges. Particularly around accessing the data you need no matter which tool you are in. At it's most basic level that is what an omnichannel platform is all about. Our friends over at Brainsell use Zendesk and SugarCRM as well. They share how they use Fanatically Zen to make that omnichannel experience work for them and how they can do that for you as well.

Implicit Inc. specializes in Outlook integrations and, quite frankly, they are really good at it. The newest member of their family of products is the recently launched Outlook Plugin for iOS, Android & OWA. This release coincides with major new releases of their other three fantastic products below which cover everything from Window & Mac clients to Exchange and Office 365 integrations. Read on to learn more...