by Upsert, LLC

Send messages from Sugar to Slack, use SugarBPM to automate messages, and perform Sugar searches from your Slack window.

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Upsert® Slack

Get Connected

Upsert® Slack Connector lets users send messages to Slack users and channels directly from Sugar. Admins can use the connector to set up SugarBPM processes that send custom, automated Slack messages when the right conditions are met in Sugar. Users can even search Sugar using Slack commands.

Key Benefits

Slack your colleagues without leaving Sugar

Need to touch base with someone about that opportunity? Just choose "Send Slack Message" from any record's actions menu to instantly send a chat to a user or channel. Upsert® Slack Connector preloads your message with a link to the record, and you can add your ideas to the content before hitting send.

Upsert® Slack

Quickly send messages to any user

Hover over the Slack icon next to any user's name in Sugar and choose "Send in Sugar". If you're viewing a specific record in list view or record view, Upsert® Slack Connector adds a link to that record in a message that you can compose and send from the Sugar UI.

Upsert® Slack
Upsert® Slack

Launch your Slack app right from Sugar

Less clicking means more time for selling! You don't need to go find and click on Slack in your computer's sidebar and then search for the right person to talk to when you've got the Upsert® Slack Connector installed. Just hover over the Slack icon next to a user's name in Sugar and choose "Send in Slack." Your desktop Slack app will open to the right place with a link to the current record ready to go.

Upsert® Slack

Send automated Slack messages and alerts with SugarBPM

If you want everyone to celebrate the wins, you can set up a SugarBPM process definition that sends a message every time a sale is won. Alert a public channel or just send a high five to the assigned user. Or maybe you want the Support team to have an escalations feed or see when a new case is logged by a VIP customer. The possibilities are endless when you pair SugarBPM with the Upsert® Slack Connector for SugarCRM.

Upsert® Slack

Custom Slack commands for SugarCRM

Use Sugar's global search from inside Slack. Upsert® Slack Connector adds a custom Slack command that lets you run global search queries from Slack by typing /sugar search {term} or /sugar search {module} {term}. The top five results return with links to each matching record.

Upsert® Slack

System Requirements

Upsert® Slack Connector is compatible with:

  • Sugar Sell (all Editions), Serve, Enterprise, and Professional products
  • Versions 11.0 and higher
  • Hosted in SugarCloud or on-site

Looking for Something Specific?

We regularly update our plugins with features requested by customers like you. Just let us know what you need to succeed!