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#1261 - Meetings Being Deleted

Closed Bug? created by CR Dev Verified Purchase 4 years ago

We are having a new issue with this plugin. We have not changed or updated the plugin. We believe the plugin is now deleting meetings randomly. Has anyone else seen this issue? We on hosted version 7 Sugar.

  1. centuryresources member avatar

    CR Dev Verified Purchase

    4 years ago

    I'm adding some more information to help with this issue. Below is a part of the log
    [FATAL] STARTED: Calendar sync: jmiller(jmiller@centuryresources.com)
    [FATAL] GOOGLE-TO-SUGAR
    [FATAL] Meeting::save: Bad date 2015-05-06 05:00:00 for format m/d/Y h:ia
    [FATAL] Meeting: Call Mr. C: Pulaski high school on his cell about with id 8c7c03c8-77c5-51ba-655f-54ca82eec0d3 saved in SugarCRM.
    [FATAL] SUGAR-TO-GOOGLE
    FATAL] Meeting: Tremper Choir? with id 3bfa7c5b-9701-4039-8f97-062e6c50017d saved in Google.
    [FATAL] COMPLETED: Calendar sync: jmiller(jmiller@centuryresources.com)

    There are quite a few entries that have the error Meeting::save: Bad date

    We are on sugar Version 7.2.2.3

  2. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi centuryresources,

    Due to Latest Sugar Upgrades for Sugar 7, third party plugins stop working and needs to reinstall. Please perform following steps to make it work again,

    1- Uninstall the Package of GSync from Module Loader
    2- Now do Repair & Rebuild
    3- Now Again go under Module Loader and Upload the same package again
    4- Now perform Gmail Id Authentication as mentioned in User Guide

    For more info regarding Installation or using the GSync, Please follow following Documentation section
    Installation Guide: https://www.sugaroutfitters.com/docs/gmail-sync/sugar7-installation-guide

    User Guide: https://www.sugaroutfitters.com/docs/gmail-sync/sugar7-user-guide

    Hope it helps, In case of any query please do write to us at support@rolustech.com

    Cheers
    Rolustech Support

  3. centuryresources member avatar

    CR Dev Verified Purchase

    4 years ago

    We have sent an email to your support email as well - This is what was sent: we have not been upgraded and haven't made any changes to our instance in months.    Is there a reason that the add on would clear out random records? From talking to Sugar it looks like 12,500 records were removed.    Yesterday Sugar was going restore all of those deleted records.     This morning we are not seeing any mention of the sync taking place in the log? Is there somewhere else that we can look to make sure the add on is still running?
    If we were to re-install, which package of gsync do we uninstall? We have Google Sync Module 2.1.1, Google Sync Past Events V3_7_Past, Google Sync Patch V3_7_Patch which doesn't have an uninstall option and Google Sync IDs V3_7_EventId?

  4. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi centuryresources,

    We have replied you back via support@rolustech.com, Please get back to us with requested information

    Looking Forward

    Regards

    Rolustech Support

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