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Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

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#220 - Contacts not synced

Closed Bug? created by francois.eric 8 years ago

Hello,

I have synced my Google Apps account and the contacts are not correctly synced. I'm not sure where the Gmail Sync gathers its contacts but they don't seem to be the correct ones.

For example, 10 contacts were created when synced. When I open my google apps gmail, click on contacts and enter in the search any of these names, none of them appear.

I'm confused.

Thanks for your help.

Fran�ois

  1. vetmike member avatar

    datasync

    8 years ago

    Hi, Either Contacts created in Sugar through Gmail Contacts or through Gmail Calander invitees looks like those created during calander sync what happened in Gmail Sync is that when a Calander event synced in Sugar and if there are invitees attached to those event then we first check wether this invitee exist in User, Leads or Contacts if exist then relate that event with particular record if not exist then create a contact and relate it with that in order keep record of invitees This seems these contacts were created through calendar sync as invitees

    Thank you DataSync Support

  2. francois.eric member avatar

    francois.eric

    8 years ago

    Hello. That seems indeed possible. But it doesn't explain why my contacts from gmail were not synced then. I created new contacts in gmail and I also created a new contact in SugarCRM but these were not synced in one way or the other.

    What do you suppose is the problem.

    Thanks

    • chad member avatar

      Chad Hutchins

      8 years ago

      I'm currently implementing this for a client. Since version 1.2, contacts from Google do not sync into SugarCRM unless they are part of a calendar event. I believe they made the decision for it to work this way based on user feedback.

      @DataSync will there be a way to toggle this feature in the future?

    • francois.eric member avatar

      francois.eric

      8 years ago

      Really? Wow that's actually the main feature I was looking for.

    • francois.eric member avatar

      francois.eric

      8 years ago

      @DataSync: Is this really the case?

  3. francois.eric member avatar

    francois.eric

    8 years ago

    @DataSync: Please advise. I will pay gladly for this feature if it works (I am in the trial period). But if the google contacts cannot sync this tools isn't for me. I just want to know if I have took elsewhere

    Thank you

    • chad member avatar

      Chad Hutchins

      8 years ago

      @francois.eric I'm (SugarOutfitters co-founder) working directly with DataSync on this to get it added to the product. I'll update this thread as soon as I have any updates.

  4. vetmike member avatar

    datasync

    8 years ago

    @francois.eric - we are investigating cost/time on doing this right now. We'll get back to you ASAP.

  5. francois.eric member avatar

    francois.eric

    8 years ago

    Let me know when you have an answer. For now I have quit the trial as the tool is not useful for me as it is. Thank you

  6. chad member avatar

    Chad Hutchins

    8 years ago

    @francois.eric Hey there, good news, version 1.5 of the add-on has been released that includes the feature you're looking for plus other good stuff. You can see the release notes here: https://www.sugaroutfitters.com/docs/gmail-sync - Feel free to start a new trial and give it a shot. Thanks!

  7. francois.eric member avatar

    francois.eric

    8 years ago

    Hello. I just tried with the new version and still don't see any sync. Whether I create a contact in Gmail or SugarCRM, I don't see it in the other. I have looked at the settings in the Gmail Sync Module and the sync between contacts is activated.

    By the way, I looked in Other Contacts in Gmail and they were not there.

    Please advise, François

    • francois.eric member avatar

      francois.eric

      8 years ago

      Hi Chad,

      Let me know if you have any idea on what the problem could be. Thanks

  8. chad member avatar

    Chad Hutchins

    8 years ago

    Hmm that's odd. I'll need to investigate further.

    @datasync, any ideas?

    • francois.eric member avatar

      francois.eric

      8 years ago

      Still nothing? On my side nothing is synchronizing

    • chad member avatar

      Chad Hutchins

      8 years ago

      I'll connect via email. Going to close this case for the meantime.

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