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#757 - Addon wont install
Hi,
The add-on wont install. Attached is the log file.
Display Log Installing action_view_map extension Installing administration extension Installing entrypoints extension Installing Language Packs Rebuilding Language...en_us Rebuilding ActionViewMap... Rebuilding ActionFileMap... Rebuilding ActionReMap... Rebuilding Administration... Rebuilding EntryPointRegistry... Rebuilding Extensions... Rebuilding FileAccessControlMap... Rebuilding Layoutdefs... Rebuilding GlobalLinks... Rebuilding LogicHooks... Rebuilding Menus... Rebuilding Include... Rebuilding ScheduledTasks... Rebuilding UserPage... Rebuilding Utils... Rebuilding Vardefs... Rebuilding JSGroupings... Installing Images Installing Bean : rt_GSync Database failure. Please refer to sugarcrm.log for details.
Wed Sep 3 01:01:00 2014 [24497][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone UTC. Please set date.timezone="UTC" in php.ini! Wed Sep 3 01:01:00 2014 [24497][1][FATAL] Error creating table: rt_gsync: Query Failed: CREATE TABLE rt_gsync (id char(36) NOT NULL ,name varchar(255) NULL ,date_entered datetime NULL ,date_modified datetime NULL ,modified_user_id char(36) NULL ,created_by char(36) NULL ,description text NULL ,deleted bool DEFAULT '0' NULL ,assigned_user_id char(36) NULL ,calendar_google bool DEFAULT '1' NULL ,calendar_sugar bool DEFAULT '1' NULL ,calendar_meetings bool DEFAULT '1' NULL ,calendar_calls bool DEFAULT '1' NULL ,calendar_tasks bool DEFAULT '1' NULL ,contacts_google bool DEFAULT '0' NULL ,contacts_sugar bool DEFAULT '1' NULL ,documents_google bool DEFAULT '1' NULL ,documents_sugar bool DEFAULT '1' NULL ,activate_calendar bool DEFAULT '1' NULL ,activate_contacts bool DEFAULT '1' NULL ,activate_documents bool DEFAULT '1' NULL ,activate_archive_emails bool DEFAULT '1' NULL , PRIMARY KEY (id), KEY idx_rt_gsync_tmst_id (team_set_id)) CHARACTER SET utf8 COLLATE utf8_general_ci: MySQL error 1072: Key column 'team_set_id' doesn't exist in table Wed Sep 3 01:02:01 2014 [20722][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone UTC. Please set date.timezone="UTC" in php.ini! Wed Sep 3 01:02:05 2014 [24499][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone UTC. Please set date.timezone="UTC" in php.ini! Wed Sep 3 01:02:13 2014 [24497][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone UTC. Please set date.timezone="UTC" in php.ini! Wed Sep 3 01:02:16 2014 [20722][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone UTC. Please set date.timezone="UTC" in php.ini!
sandraarango
9 years ago
Hi,
Thanks for contacting us. Kindly let me know what version of SugarCRM is in your use. I have reviewed your log and looks like you are trying to install different version of package on different version of SugarCRM. Kindly try to download correct package that is suitable for your SugarCRM.
Do not hesitate to contact us when needed.
Thanks, Rolustech Support
9 years ago
Hi thanks for looking at this problem. package is Sugar_6plus_GSync_onsite_v1.8.2.zip and Sugar CRM version is Version 6.5.17 (Build 1220) so not sure what I should be doing differently. Using Sugar_7plus_GSync_v2.1.1.zip gives the same failure
9 years ago
should add that Sugar_6plus_GSync_onsite_v1.8.2.zip also fails with the same error. thanks
9 years ago
Hi, Please share you Sugar credentials with us on support@rolustech.com. We will look into it and update you.
Regards, Rolustech Support
9 years ago
Hi. details sent by email.
9 years ago
Thanks, got the email.
9 years ago
Hi Tahnoon,
As per our emal communication, you issue is resolved and you are evaluating the product. It was nice conversation with you. I am closing this case and you can reopen if you need further assistance.
Thanks, Rolustech Support