by Rolustech

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#3554 - GSync not synchronizing

Closed Installation created by danieljestrab 4 years ago

Hello,

after upgrading customer's instance to version Professional 7.9.3.0, we installed plugin version 3.2 and we are struggling with Contacts synchronization. The Contacts are not synchornizing from Sugar to Google account. It seems to us, that Sugar does not communicate with Google properly. We successfully added GSync license and filled Google username and password at User's profile (with "success" alert), but we are getting this in sugarcrm.log: "Please go to your user profile and re save Gmail id and Password". Also when we look in the database, we see NULL values in the following fields: gdrive_auth_code, gdrive_refresh_code, gdrive_auth_created, gdrive_access_code.

Can you please help us solve this issue?

Best Regards, Daniel Jestrab, SugarFactory s.r.o.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi Daniel,

    Thanks for contacting us.

    The latest version of RT GSync is currently V3.9. Please download the latest package and proceed with the installation.

    We'd be happy to help if you have any issues with that.

    Regards, Rolustech Support support@rolustech.com

  2. danieljestrab member avatar

    danieljestrab

    4 years ago

    Hello,

    thank you for your response. Could you please provide us with the current version? As we do not have bought the licences oureselves, we don't have access to the downloads.

    Best Regards, Daniel

    • rolustech member avatar

      Rolustech Provider Affiliate

      4 years ago

      Hi Daniel,

      We have directly sent you the latest package via email.

      Please let us know if you have any questions or issues that you run in to.

      Regards, Rolustech Support support@rolustech.com

    • danieljestrab member avatar

      danieljestrab

      4 years ago

      Hi,

      the new version works like a charm, thank you for your cooperation.

      Best Regards, Daniel

    • rolustech member avatar

      Rolustech Provider Affiliate

      4 years ago

      No problem Daniel,

      Happy to help. Feel free contact us if there is anything else we can help you with.

      Kind Regards, support@rolustech.com

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