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#4489 - Remove references to RT GSync after uninstall thorugh Module Loader

Open Installation created by WebWorkz a year ago

Can you tell us how to clean up some phantom code from RTSync after we have uninstalled it? Is it safe to just find the references in the custom folder and remark them out?

We are seeing the following errors when we go to Admin > Schedulers >

Fatal error: require_once(): Failed opening required 'custom/include/Google/GoogleHelper.php' (include_path='/var/www/vhosts/') in /var/www/vhosts/ on line 7

We had RT Sync installed a long time ago but uninstalled it. It no longer shows up when we look at Admin > Module Loader. We are getting ready to do an upgrade and we are trying to clean up error messages..

Thanks in advance for any suggestions you can provide.

  1. accounts11 member avatar


    a year ago

    *RT Gsync, sorry.

    Also the module is not listed under /custom/modules/

  2. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago


    Thanks for raising this with us.

    Please share your Sugar version/edition so we can analyze and provide you with a resolution at our earliest.

    Regards, Rolustech Support

  3. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago


    Thanks for your patience. We have analyzed the problem and can confirm that it is safe to delete the file causing the issue.

    Let us know if you require any further assistance.

    Regards, Rolustech Support.

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