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#802 - Email folders and visibility

Closed General Question created by saritab 7 years ago

Hi

Customer: Nadathur

We have installed the Sugar Gsync for one user but another user is able to see all those emails in a new folder in his Sugar email box even when his Gsync is not installed. Also Can you share more info on the folders created by Gsync and there were more general questions. Can you share more detailed documentation or can we have a call to clarify all our and our customers doubts?

Regards Bhea team

  1. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi,

    The email folders can be only viewed to the user who have configured the GSync email archiving for himself. Kindly let us the more detailed steps you have performed to configure the email syncing.

    Sure, we can have a call at your convenient time. Let me know your available time and time zone.

    I would also like to know that how many licenses you are expecting to have for GSync and what features are are planning to use majorly while using GSync?

    Thanks, Rolustech Support

    • saritab member avatar

      saritab

      7 years ago

      Hi

      Can you share your email id so I can loop in my customer as well regarding this case? Can we connect tomorrow at 3pm India time or 10.30am London time? We have already purchased 5 licenses and installed it as per your User guide but there are visibility issues regarding emails and folders for users whose Gsync is still not activated. Features needed are email and contacts sync seamlessly

      You can email me at Saad@bhea.com

      Regards Saad Bhea

  2. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Saad,

    I just sent you email from support@rolustech.com. Yes we will be available at 3pm Indian time.

    Thanks, Rolustech Support

  3. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Saad,

    Thanks for a nice conversation on gotomeeting. As per call outcome, you will continue testing and if you need our further help, you can contact us.

    Thanks, Rolustech Support

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