by Rolustech

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#1065 - GSync is not working

Closed General Question created by nkeehn 4 years ago

I just installed and configured GSync per the instructions but nothing is being synced. I have verified that the schedulers are active and running but no data is syncing. The job lists done every 5 minutes. Is there a way to view the details of which contacts/events were synced? We are running SugarCRM 7.5.0.1. We also have 2 step verification on in Gmail so I am using an App specific password. I have tested the connection and verified that it works.

Regards,
-Nick

  1. rolustech member avatar

    Rolustech Provider Affiliate

    4 years ago

    Hi nkeehn,

    You can go under Admin-> System Settings> Scroll down and select System Log . Under log You can view what data has been synced.

    If you have verified Gmail Authentication then it should work. Please let us know if you are able to see synced data, otherwise you can share with us URL and credentials of your Sugar Instance with Test User (Admin RIght). We will login via Test Account into your instance to figure out and resolve the issue instantly. We do follow this way to instantly help our customers to avoid any time wastage. If interested Please Email us details at support@rolustech.com in refernce of this conversation.

    We are here to help you out

    Regards
    Rolustech Support

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