by Rolustech

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#567 - GSync- Calendar scheduler has not run.

Closed Bug? created by jblack 5 years ago

Hi,

I have installed the latest version of Gsync on my 6.7.5 on demand instance. I logged in with my Gmail profile and made sure the Calendar scheduler is active. However, it has processed no jobs in the ~18 hours since I created it. Is there something I'm missing?

  1. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi,

    Please make sure that step#13 to step#17 provided here https://www.sugaroutfitters.com/docs/gmail-sync
    are executed successfully and then send us your log file.
    As you have ondemand instance so you can copy your log file contents as following:
    1) Go to admin
    2) Click on System Settings
    3) Scroll down and click on View Log
    4) Click on All , it will display contents of sugarcrm.log file. copy contents and send to us on our support email address.

    Thanks,
    Rolustech Support

  2. jblack member avatar

    jblack

    5 years ago

    What is your support e-mail address?

  3. jblack member avatar

    jblack

    5 years ago

    Resolved! Thanks.

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