by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

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#4239 - New user not syncing

Open Bug? created by sistemas7 Verified Purchase 5 months ago

Hi,

We've installed the module, entered the license and activated a user. We've granted access to RT-Gsync on the user's Gmail account. But still the user's calendar is not syncing.

Can you please advise?

  1. rolustech member avatar

    Rolustech Provider Affiliate

    5 months ago

    Hi,

    We apologize for the inconvenience caused.

    Google has recently updated its policies and our plugin, RT GSync is being reviewed by them. Kindly bear with us while Google reviews our plugin. We can extend your trial so you can test and verify the plugin.

    Feel free to ask any questions.

    Regards,
    Rolustech Support
    www.rolustech.com
    support@rolustech.com

  2. sistemas7 member avatar

    sistemas7 Verified Purchase

    5 months ago

    Hi,

    We've finally succeeded to set it up. It won't work on the sandbox envirnonment.

  3. rolustech member avatar

    Rolustech Provider Affiliate

    5 months ago

    Hi,

    That's great to hear!

    In case you face any issue, feel free to reach out. We'd love to help you.

    Regards,
    Rolustech Support
    www.rolustech.com
    support@rolustech.com

    • sistemas7 member avatar

      sistemas7 Verified Purchase

      5 months ago

      Hi,

      How are he emails supposed to sync? I see no configuration for that.

    • rolustech member avatar

      Rolustech Provider Affiliate

      5 months ago

      Hi,

      Syncing and archiving are two different concepts. Syncing emails to Sugar is the default feature within the CRM even if you are not using RT GSync. RT GSync automatically links (archives) the emails you receive with the corresponding contacts/leads so you can view your email history with a certain contact/lead in the emails sub-panel in the record view.

      Please note email archiving comes out of the box in Sugar version 7.10 and above. For versions below 7.10, you can use RT GSync for email archiving.

      Hope this helps!

      Regards,
      Rolustech Support
      www.rolustech.com
      support@rolustech.com

  4. sistemas7 member avatar

    sistemas7 Verified Purchase

    5 months ago

    Hi again,

    I'm sorry but i've not understood how I can automatically access in the contact/lead history the emails received/sent from Gmail. We're cworking on a cloud version (9.1). Is there something I have to do?

  5. rolustech member avatar

    Rolustech Provider Affiliate

    5 months ago

    Hi,

    You need to set up SMTP to send/receive emails from within Sugar. You can use this link to help you with email syncing. Once you're able to configure this, GSync will archive and link the emails to the relevant records.

    Hope this helps!

    Regards,
    Rolustech Support
    www.rolustech.com
    support@rolustech.com

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