by Rolustech

Become more efficient! Enter everything just once. Automatically sync Emails, Calendars, Contacts, and Documents between Google Apps and Sugar. Get your Gmail, Contacts, Calendar items and Documents automatically synced instantly with this seamless integration.

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#401 - Docs sync failing

Closed Bug? created by hivemindnet 8 years ago

Hi - I have good sync with contacts, email and cal but can't get the sync with docs to work (self hosted Version 6.5.16 (Build 1082))

I see this in the logs No google auth credentials saved for userID : 5cbea8f5-05eb-317f-d3fa-5267295c

  1. rolustech member avatar

    Rolustech Provider Affiliate

    8 years ago

    Hi,

    This log statement shows that you have not setup Drive Access for user having id "5cbea8f5-05eb-317f-d3fa-5267295c". And you can setup this by logging into sugarcrm using credentials for user that you want docs sync. go to user profile click on edit and then just save without changing anything , it will redirect you to a google drive access page . Here you have to grant access then it will redirect you back to sugarcrm.

    If this is done successfully then drive sync will be active and working else you can let us know if you feel any issue.

    Thanks, Support

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  • "Been trying to get this to work for two weeks. Very little support. I hope it works but to this day, it does not." - meyerwells

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